Emergency communication flow management and notification system
Described herein are systems, devices, methods, and media for connecting a user for providing emergency assistance based on emergency alerts from triggering devices such as voice or sound triggered emergency alerts. In some cases, the location of the emergency is provided.
1. A method for notifying one or more recipients of an emergency by an emergency management system (EMS), the method comprising:
detecting an emergency associated with a user identifier corresponding to a user, wherein the emergency is detected as an electronic communication generated by an electronic device in response to an emergency call being made from the electronic device;
identifying, using the user identifier, a notification procedure to be executed for the emergency, wherein the notification procedure comprises one or more recipients and an order of contacting the one or more recipients; and
executing the notification procedure to initiate communication with the one or more recipients.
2. The method of claim 1 , wherein the electronic communication is received in the form of an application programming interface (API) call.
3. The method of claim 1 , further comprising:
contacting the one or more recipients substantially simultaneously.
4. The method of claim 3 , further comprising:
obtaining emergency data associated with the emergency; and
dynamically adjusting the order of contacting the one or more recipients based in part on the emergency data.
5. The method of claim 3 , further comprising:
receiving a definition of the notification procedure;
associating the notification procedure with the user identifier; and
storing the notification procedure in a notification procedure database.
6. The method of claim 5 , further comprising:
receiving the definition of the notification procedure at a graphical user interface of a registration application provided by the EMS.
7. The method of claim 6 , wherein the registration application comprises a plurality of standard notification procedures and wherein receiving the definition of the notification procedure comprises:
receiving selection of a first standard notification procedure from the plurality of standard notification procedures.
8. The method of claim 7 , wherein receiving the definition of the notification procedure comprises:
receiving a definition of a customized notification procedure.
9. A method for notifying one or more recipients of an emergency by an emergency management system (EMS), the method comprising:
receiving a definition of a notification procedure, wherein the notification procedure defines the one or more recipients and an order of contacting the one or more recipients;
associating the notification procedure with a user identifier;
storing the notification procedure in a notification procedure database;
detecting an emergency associated with the user identifier;
obtaining emergency data associated with the emergency;
determining the notification procedure as an appropriate notification procedure to be executed for the emergency based on the emergency data, wherein the notification procedure defines a pathway of execution based at least in part upon input received from the one or more participants; and
executing the appropriate notification procedure to initiate communication with the one or more recipients.
10. The method of claim 9 , wherein the one or more recipients are contacted simultaneously.
11. The method of claim 9 , wherein the definition of the notification procedure is received through a graphical user interface of a registration application provided by the EMS.
12. The method of claim 11 , wherein the registration application comprises a plurality of standard notification procedures and wherein receiving the definition of the notification procedure comprises receiving selection of a first standard notification procedure from the plurality of standard notification procedures.
13. The method of claim 9 , wherein receiving the definition of the notification procedure comprises receiving definition of a customized notification procedure.
14. The method of claim 9 , wherein determining the notification procedure as the appropriate notification procedure to be executed for the emergency based on the emergency data using the set of emergency data comprises identifying the notification procedure as associated with the user identifier from the notification procedure database.
15. The method of claim 9 , wherein the notification procedure is determined as the appropriate notification procedure to be executed for the emergency using at least one of the user identifier, a location associated with the emergency, or an emergency type associated with the emergency comprised within a set of the emergency data associated with the emergency.
16. The method of claim 9 , wherein the notification procedure is identified using a set of emergency data comprising a location associated with the emergency, and wherein determining the notification procedure as the appropriate notification procedure to be executed for the emergency using the set of based on the emergency data comprises:
accessing a set of geofences associated with a plurality of third-party accounts;
determining that the location is within a geofence associated with a first third-party account from the plurality of third-party accounts; and
identifying the appropriate notification procedure as associated with the first third-party account.
17. An emergency management system for notifying one or more recipients of an emergency, comprising a processor operative to:
receive a definition of a notification procedure, wherein the notification procedure defines the one or more recipients and an order of contacting the one or more recipients;
associate the notification procedure with a user identifier;
store the notification procedure in a notification procedure database;
detect an emergency associated with the user identifier corresponding to a user;
identify, using the user identifier, the notification procedure as an appropriate notification procedure to be executed for the emergency, wherein the notification procedure comprises one or more recipients and an order of contacting the one or more recipients; and
execute the appropriate notification procedure to initiate communication with the one or more recipients.
18. The system of claim 17 , wherein the one or more recipients are contacted simultaneously.
19. The system of claim 17 , wherein the definition of the notification procedure is received through a graphical user interface of a registration application provided by the EMS.
20. The system of claim 19 , wherein the registration application comprises a plurality of standard notification procedures and wherein receiving the definition of the notification procedure comprises receiving selection of a first standard notification procedure from the plurality of standard notification procedures.