ANALYZING LEARNING CONTENT VIA AGENT PERFORMANCE METRICS

Inventors: Wing Yee Tam, Steve Gardner, Reginald Cui, Hongbo Liu, Jae Yoon Cha, Christopher Philip Cheel

Applicant: Genesys Cloud Services, Inc.

Final Rejection Mailed View Publication ↗

	Code	Description	Pages	PDF
2026-06-16	`CTFR`	Final Rejection	15	View
2026-06-16	`892`	List of references cited by examiner	1	View
2026-06-16	`FWCLM`	Index of Claims	1	View
2026-06-16	`SRFW`	Search information including classification, databases and other search related notes	2	View
2026-06-16	`SRNT`	Examiner's search strategy and results	2	View
2026-06-16	`SRNT`	Examiner's search strategy and results	66	View
2026-05-21	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2026-05-21	`N417.PYMT`	Electronic Fee Payment	2	View
2026-05-21	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	1	View
2026-05-21	`CLM`	Claims	11	View
2026-05-21	`REM`	Applicant Arguments/Remarks Made in an Amendment	11	View
2026-05-21	`WFEE`	Fee Worksheet (SB06)	1	View
2026-02-10	`CTNF`	Non-Final Rejection	15	View
2026-02-10	`892`	List of references cited by examiner	1	View
2026-02-10	`SRFW`	Search information including classification, databases and other search related notes	2	View
2026-02-10	`FWCLM`	Index of Claims	1	View
2026-02-10	`SRNT`	Examiner's search strategy and results	2	View
2026-02-10	`SRNT`	Examiner's search strategy and results	63	View
2025-10-21	`RCEX`	Request for Continued Examination (RCE)	3	View
2025-10-21	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2025-10-21	`N417.PYMT`	Electronic Fee Payment	2	View
2025-10-21	`AMSB`	Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE)	2	View
2025-10-21	`CLM`	Claims	10	View
2025-10-21	`REM`	Applicant Arguments/Remarks Made in an Amendment	11	View
2025-10-21	`WFEE`	Fee Worksheet (SB06)	1	View
2025-07-16	`CTFR`	Final Rejection	14	View
2025-07-16	`892`	List of references cited by examiner	1	View
2025-07-16	`FWCLM`	Index of Claims	1	View
2025-07-16	`SRFW`	Search information including classification, databases and other search related notes	2	View
2025-07-16	`SRNT`	Examiner's search strategy and results	2	View
2025-07-16	`SRNT`	Examiner's search strategy and results	61	View
2025-07-16	`1449`	List of References cited by applicant and considered by examiner	5	View
2025-07-16	`1449`	List of References cited by applicant and considered by examiner	5	View
2025-05-19	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	—	View
2025-05-19	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2025-05-19	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	2	View
2025-05-19	`CLM`	Claims	10	View
2025-05-19	`REM`	Applicant Arguments/Remarks Made in an Amendment	10	View
2025-05-19	`WFEE`	Fee Worksheet (SB06)	1	View
2025-04-24	`IDS`	Information Disclosure Statement (IDS) Form (SB08)	5	View
2025-04-24	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2025-02-20	`CTNF`	Non-Final Rejection	14	View
2025-02-20	`892`	List of references cited by examiner	1	View
2025-02-20	`SRFW`	Search information including classification, databases and other search related notes	2	View
2025-02-20	`FWCLM`	Index of Claims	1	View
2025-02-20	`SRNT`	Examiner's search strategy and results	59	View
2025-02-20	`SRNT`	Examiner's search strategy and results	2	View
2025-02-20	`BIB`	Bibliographic Data Sheet	1	View
2025-02-17	`REF.OTHER`	Other reference-Patent/Application/Search Documents	28	View
2025-02-17	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2025-02-17	`IDS`	Information Disclosure Statement (IDS) Form (SB08)	5	View
2024-12-05	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2024-12-05	`N417.PYMT`	Electronic Fee Payment	2	View
2024-12-05	`RCEX`	Request for Continued Examination (RCE)	3	View
2024-12-05	`AMSB`	Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE)	2	View
2024-12-05	`CLM`	Claims	17	View
2024-12-05	`CLM`	Claims	9	View
2024-12-05	`REM`	Applicant Arguments/Remarks Made in an Amendment	8	View
2024-12-05	`WFEE`	Fee Worksheet (SB06)	1	View
2024-09-05	`CTFR`	Final Rejection	13	View
2024-09-05	`892`	List of references cited by examiner	1	View
2024-09-05	`SRFW`	Search information including classification, databases and other search related notes	2	View
2024-09-05	`FWCLM`	Index of Claims	1	View
2024-09-05	`SRNT`	Examiner's search strategy and results	56	View
2024-09-05	`SRNT`	Examiner's search strategy and results	2	View
2024-07-29	`N417.PYMT`	Electronic Fee Payment	2	View
2024-07-29	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2024-07-29	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	1	View
2024-07-29	`LET.`	Miscellaneous Incoming Letter	1	View
2024-07-29	`CLM`	Claims	8	View
2024-07-29	`REM`	Applicant Arguments/Remarks Made in an Amendment	7	View
2024-07-29	`WFEE`	Fee Worksheet (SB06)	1	View
2024-03-27	`CTNF`	Non-Final Rejection	13	View
2024-03-27	`892`	List of references cited by examiner	1	View
2024-03-27	`SRFW`	Search information including classification, databases and other search related notes	1	View
2024-03-27	`FWCLM`	Index of Claims	1	View
2024-03-27	`BIB`	Bibliographic Data Sheet	1	View
2024-03-27	`SRNT`	Examiner's search strategy and results	51	View
2024-03-27	`SRNT`	Examiner's search strategy and results	2	View
2023-12-11	`A.NE`	Response After Final Action	—	View
2023-12-11	`N417`	Electronic Filing System Acknowledgment Receipt	3	View
2023-12-11	`N417.PYMT`	Electronic Fee Payment	2	View
2023-12-11	`RCEX`	Request for Continued Examination (RCE)	3	View
2023-12-11	`AMSB`	Amendment Submitted/Entered with Filing of Continued Prosecution Application (CPA)/Request for Continued Examination(RCE)	1	View
2023-12-11	`REM`	Applicant Arguments/Remarks Made in an Amendment	1	View
2023-12-11	`CLM`	Claims	7	View
2023-12-11	`REM`	Applicant Arguments/Remarks Made in an Amendment	8	View
2023-12-11	`WFEE`	Fee Worksheet (SB06)	1	View
2023-09-11	`CTFR`	Final Rejection	27	View
2023-09-11	`892`	List of references cited by examiner	1	View
2023-09-11	`FWCLM`	Index of Claims	1	View
2023-09-11	`SRFW`	Search information including classification, databases and other search related notes	1	View
2023-09-11	`SRNT`	Examiner's search strategy and results	2	View
2023-09-11	`SRNT`	Examiner's search strategy and results	17	View
2023-08-07	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	—	View
2023-08-07	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2023-08-07	`A...`	Amendment/Request for Reconsideration-After Non-Final Rejection	2	View
2023-08-07	`CLM`	Claims	6	View
2023-08-07	`REM`	Applicant Arguments/Remarks Made in an Amendment	11	View
2023-08-07	`WFEE`	Fee Worksheet (SB06)	1	View
2023-05-05	`NRES`	Letter Restarting Period for Response (i.e. Letter re: References)	24	View
2023-05-05	`892`	List of references cited by examiner	1	View
2023-05-05	`SRFW`	Search information including classification, databases and other search related notes	1	View
2023-05-05	`FWCLM`	Index of Claims	1	View
2023-05-05	`BIB`	Bibliographic Data Sheet	1	View
2023-05-05	`1449`	List of References cited by applicant and considered by examiner	4	View
2023-05-05	`1449`	List of References cited by applicant and considered by examiner	5	View
2023-05-05	`SRNT`	Examiner's search strategy and results	2	View
2023-05-05	`SRNT`	Examiner's search strategy and results	12	View
2023-04-11	`CTNF`	Non-Final Rejection	23	View
2023-04-11	`892`	List of references cited by examiner	1	View
2023-04-11	`SRFW`	Search information including classification, databases and other search related notes	1	View
2023-04-11	`FWCLM`	Index of Claims	1	View
2023-04-11	`1449`	List of References cited by applicant and considered by examiner	5	View
2023-04-11	`1449`	List of References cited by applicant and considered by examiner	4	View
2023-04-11	`SRNT`	Examiner's search strategy and results	2	View
2023-04-11	`SRNT`	Examiner's search strategy and results	12	View
2023-04-11	`BIB`	Bibliographic Data Sheet	1	View
2023-03-16	`APP.FILE.REC`	Filing Receipt	4	View
2023-03-16	`APP.FILE.REC`	Filing Receipt	4	View
2023-01-12	`IDS`	Information Disclosure Statement (IDS) Form (SB08)	4	View
2023-01-12	`REF.OTHER`	Other reference-Patent/Application/Search Documents	8	View
2023-01-12	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2022-12-15	`NTC.PUB`	Notice of Publication	1	View
2022-11-09	`TRAN.LET`	Transmittal Letter	1	View
2022-11-09	`ADS`	Application Data Sheet	10	View
2022-11-09	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2021-07-14	`OATH`	Oath or Declaration filed	6	View
2021-07-14	`N417`	Electronic Filing System Acknowledgment Receipt	2	View
2021-06-24	`APP.FILE.REC`	Filing Receipt	4	View
2021-06-21	`WFEE`	Fee Worksheet (SB06)	1	View
2021-06-21	`M327`	Miscellaneous Communication to Applicant - No Action Count	1	View
2021-06-21	`APP.FILE.REC`	Filing Receipt	4	View
2021-06-10	`IDS`	Information Disclosure Statement (IDS) Form (SB08)	5	View
2021-06-10	`WFEE`	Fee Worksheet (SB06)	2	View
2021-06-10	`N417`	Electronic Filing System Acknowledgment Receipt	5	View
2021-06-10	`ADS`	Application Data Sheet	10	View
2021-06-10	`PA..`	Power of Attorney	2	View
2021-06-10	`SPEC`	Specification	25	View
2021-06-10	`CLM`	Claims	5	View
2021-06-10	`ABST`	Abstract	1	View
2021-06-10	`DRW`	Drawings-only black and white line drawings	5	View

Inventors

Wing Yee Tam Markham, CANADA

Steve Gardner Birmingham, UNITED KINGDOM

Reginald Cui Markham, CANADA

Hongbo Liu Markham, CANADA

Jae Yoon Cha Markham, CANADA

Christopher Philip Cheel Birmingham, UNITED KINGDOM

Attorneys & Agents of Record

YOOJIN JUNG Reg. 76302 Attorney · BARNES & THORNBURG, LLP

PATRICK PALASCAK Reg. 73533 Attorney · WOOD HERRON & EVANS LLP

DHOHYUNG KIM Reg. 81706 Attorney · TAFT STETTINIUS & HOLLISTER LLP

JESSAMINE PILCHER Reg. 71271 Attorney · TAFT STETTINIUS & HOLLISTER LLP

DEVIN CLAERBOUT Reg. 74929 Attorney · TAFT STETTINIUS & HOLLISTER LLP

ROBIN DUNN Reg. 67657 Attorney · TAFT STETTINIUS & HOLLISTER LLP

SCOTT POWELL Reg. 58378 Attorney · TAFT STETTINIUS & HOLLISTER LLP

CHRISTOPHER DEVORE Reg. 70035 Attorney · TAFT STETTINIUS & HOLLISTER LLP

MARGARET BAUMGARTNER Reg. 66676 Attorney · GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

STEPHEN ROST Reg. 61983 Attorney · TAFT STETTINIUS & HOLLISTER LLP

GREGORY COY Reg. 40967 Attorney · TAFT STETTINIUS & HOLLISTER LLP

RYAN HILER Reg. 72760 Attorney · TAFT STETTINIUS & HOLLISTER LLP

CHRISTOPHER SINGH Reg. 61236 Attorney · TAFT STETTINIUS & HOLLISTER LLP

LARRY WILLIAMS Reg. 63439 Attorney · TAFT STETTINIUS & HOLLISTER

ANDREW LEVITT Reg. 73247 Attorney · CANTOR COLBURN LLP

Classification

USPC 705/7.42

G06Q10/06398 G06Q50/2057 G06F9/541 G06F17/18 G06Q10/063114 G09B7/04 H04M3/51 H04M3/5175

Prosecution

Examiner: SANTIAGO-MERCED, FRANCIS Z
Art Unit: 3625
Customer No.: 166566
Docket No.: GENES-109
Confirmation No.: 3096

Publication

Pub. No.: US20220398682A1
Pub. Date: 2022-12-15

GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT

from GENESYS CLOUD SERVICES, INC.

SECURITY INTEREST Recorded 2025-02-27

070353/0018 →

GENESYS CLOUD SERVICES, INC.

from CHEEL, CHRISTOPHER PHILIP, CUI, REGINALD, GARDNER, STEVE, TAM, WING YEE, CHA, JAE YOON, LIU, HONGBO

ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded 2021-07-14

056852/0324 →

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Quick Facts

App. No.: 17/344,191
Filed: 2021-06-10
Pub. No.: US20220398682A1
Examiner: SANTIAGO-MERCED, FRANCIS Z
Art Unit: 3625

External Links

USPTO Patent Center↗ Pre-Grant Publication PDF↗