Patent Assignment
Reel/Frame 070353/0018
Security Interest
Recorded: 2025-02-27
Pages: 9
Assignor
GENESYS CLOUD SERVICES, INC.
Executed: 2025-02-26
Assignee
GOLDMAN SACHS BANK USA, AS COLLATERAL AGENT
200 WEST STREET, NEW YORK, NEW YORK, 10282
Covered Properties
(19)
System and Method for Video Analysis
Systems and Methods Relating to Bot Authoring by Mining Intents from Conversation Data via Intent Seeding
Systems and Methods Relating to Bot Authoring by Mining Intents from Natural Language Conversations
Method of Inactivating Enveloped Viruses in a Viral Preparation of Non-Enveloped Viruses
Analyzing Learning Content via Agent Performance Metrics
Application:
17/344,191 →
Publication:
US US20220398682A1
Technologies for Error Reduction in Intent Classification
Automatic Alternative Text Suggestions for Speech Recognition Engines of Contact Center Systems
Application:
18/088,230 →
Publication:
US US20240211701A1
Machine Learning Classification with Confidence Threshold and Similarity-Based Validation
Technologies for Facilitating Near Real-Time Communication Between a User Device and a Back-Office Device
Systems and Methods for Dialog Management
Application:
18/630,534 →
Publication:
US US20240256788A1
Technologies for Implicit Feedback Using Multi-Factor Behavior Monitoring
Application:
18/104,118 →
Publication:
US US20240256909A1
System and Method of Training Machine-Learning-Based Model
Contact Center Passwordless Authentication
Technologies for Adaptive Predictive Routing in Contact Center Systems
Systems and Methods Related to Entity Tagging of Identified Personal Information in Contact Center Data
Application:
18/661,195 →
Publication:
US US20240378373A1
Inverse Text Normalization of Contact Center Communications
Systems and Methods for Computing Intent Health for Enhancing Conversational Bots
Application:
18/661,235 →
Publication:
US US20240378392A1
System and Method for Classifying Textual Data Blocks
Systems and Methods Relating to Implementation of Predictive Models in Contact Centers
Related Assignments
(20)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Mar 31, 2021
From: GEORGE, BASIL; SUNDARAM, RAMASUBRAMANIAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 055783/0315 →
Assignment of Assignor's Interest
Mar 31, 2021
From: GEORGE, BASIL; SUNDARAM, RAMASUBRAMANIAN
To: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Reel/Frame 055783/0265 →
Assignment of Assignor's Interest
Jul 14, 2021
From: TAM, WING YEE; GARDNER, STEVE; CUI, REGINALD; LIU, HONGBO
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 056852/0324 →
Assignment of Assignor's Interest
Oct 10, 2022
From: MAZOR, IGAL
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 061363/0153 →
Assignment of Assignor's Interest
Dec 20, 2022
From: PAT, ANKIT; CHALOUX, JULIANNE MADELEINE; MCCONVILLE, STEPHEN; DABROWSKI, MACIEJ
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 062155/0273 →
Assignment of Assignor's Interest
Dec 22, 2022
From: CHEN, JOY; MAZOR, IGAL
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 062185/0740 →
Assignment of Assignor's Interest
Dec 23, 2022
From: MAZOR, IGAL
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 062194/0250 →
Assignment of Assignor's Interest
Jan 31, 2024
From: KALRA, MANAN; TOTH, GERGELY; FARRELL, DAVID; MUNOZ, EMIR
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 066313/0910 →
Assignment of Assignor's Interest
Jan 31, 2024
From: KARTHIKEYAN, SANTHOSH KUMAR; SARAVANAN, VINOTH; RAGAVAN, MONISHA PADMAVATHI; DURAIRAJ, ASMITHA
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 066313/0984 →
Assignment of Assignor's Interest
Jan 31, 2024
From: BLÉCON, STÉPHANE; BERNARD, BENJAMIN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 066314/0210 →
Assignment of Assignor's Interest
Apr 10, 2024
From: ORR, MICHAEL; BURNS, NICOLA; WYSS, FELIX IMMANUEL
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067061/0023 →
Assignment of Assignor's Interest
May 10, 2024
From: BUDUGUPPA, PAVAN; SUNDARAM, RAMASUBRAMANIAN; RAJU, ALLWIN
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067380/0457 →
Assignment of Assignor's Interest
May 10, 2024
From: GEORGE, BASIL; SUNDARAM, RAMASUBRAMANIAN; RAHA, SARNENDU; SHEKHAR, SUDHANSHU
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067380/0466 →
Change of Name
May 13, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067391/0081 →
Change of Name
May 13, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067391/0077 →
Change of Name
Jun 24, 2024
From: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 067815/0966 →
Assignment of Assignor's Interest
Oct 28, 2024
From: MAZOR, IGAL; ISMAH-MOSHE, YARON; BEN-SHUSHAN, SAHAR; GOTTENSTEIN, NADAV
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069039/0748 →
Assignment of Assignor's Interest
Oct 28, 2024
From: STOOPS, DAN; BELL, CLIFF
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069039/0609 →
Assignment of Assignor's Interest
Oct 29, 2024
From: HAIKIN, LEV; FAIZAKOF, AVRAHAM; MAOZ, ROTEM; ORBACH, EYAL
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069050/0667 →
Assignment of Assignor's Interest
Oct 29, 2024
From: FAIZAKOF, AVRAHAM; HAIKIN, LEE; MAOZ, ROTEM; ORBACH, EYAL
To: GENESYS CLOUD SERVICES, INC.
Reel/Frame 069050/0576 →