Emergency event detection and response system
An emergency event detection and response system detects an occurrence of an event associated with a user and initiates an emergency response flow. A user may be associated with a wearable device and have in his home a base station and portable or stationary wireless devices containing sensors capable of detecting an emergency event. The emergency event may be detected based on voice or non-voice audio input from the user, data monitoring by the wearable device, base station, and/or portable or stationary wireless device, or by physical button press. Responsive to determining that an emergency event has occurred, the system triggers an emergency response flow by notifying a call center and contacting one or more caregivers associated with the user. Caregivers may access a response system application to receive updates regarding the detected emergency and to contact the user and/or a provider associated with the call center.
1. A computer-implemented method for emergency event detection and response, the method comprising:
receiving, at an emergency response system, first audio data associated with a user of the emergency response system and collected by one or more wireless devices;
determining, based in part on the first audio data, a possible occurrence of the emergency event;
instructing the one or more wireless devices to output a voice prompt requesting confirmation that the emergency event has occurred;
transmitting, responsive to determining that the emergency event has not occurred based on second audio data received at the one or more wireless devices subsequent to the voice prompt being output, a notification to a caregiver client device of a caregiver specified by the user; and
initiating a call between the one or more wireless devices and the caregiver client device.
2. The computer-implemented method of claim 1 , further comprising:
providing for display on the caregiver client device a prompt enabling the caregiver to add a provider to the call; and
initiating, responsive to the caregiver selecting the prompt, a conference bridge between the one or more wireless devices, the caregiver client device, and a provider client device.
3. The computer-implemented method of claim 1 , further comprising monitoring health data of the user using a wearable wireless device, the health data including at least one of the user's heart rate or activity data.
4. The computer-implemented method of claim 1 , wherein determining the possible occurrence of the emergency event comprises:
comparing the received first audio data to a noise profile associated with the emergency event; and
responsive to the received first audio data having at least a threshold level of similarity to the noise profile, determining the possible occurrence of the emergency event.
5. The computer-implemented method of claim 1 , wherein determining the possible occurrence of the emergency event comprises:
performing voice recognition on the received first audio data;
comparing the recognized first audio data to an emergency event language model; and
determining, based on the comparison, the possible occurrence of the emergency event.
6. The computer-implemented method of claim 1 , wherein determining the possible occurrence of the emergency event comprises:
performing voice recognition on the received first audio data;
comparing the recognized first audio data to a list of keywords; and
responsive to the recognized first audio data matching at least one keyword on the list of keywords, determining the possible occurrence of the emergency event.
7. The computer-implemented method of claim 1 , further comprising receiving, at the emergency response system, the second audio data collected by the one or more wireless devices.
8. The computer-implemented method of claim 1 , further comprising:
determining, by the emergency response system, that no response to the voice prompt has been received; and
instructing the one or more wireless devices to output a second voice prompt requesting the confirmation that the emergency event has occurred, wherein the second audio data includes the confirmation that the emergency event has not occurred.
9. A computer program product for emergency event detection and response, the computer program product stored on a non-transitory computer readable medium, and including executable instructions for causing a processor to carry out steps comprising:
receiving, at an emergency response system, first audio data associated with a user of the emergency response system and collected by one or more wireless devices;
determining, based in part on the first audio data, a possible occurrence of the emergency event;
instructing the one or more wireless devices to output a voice prompt requesting confirmation that the emergency event has occurred;
transmitting, responsive to determining that the emergency event has not occurred based on second audio data received at the one or more wireless devices subsequent to the voice prompt being output, a notification to a caregiver client device of a caregiver specified by the user; and
initiating a call between the one or more wireless devices and the caregiver client device.
10. The non-transitory computer readable medium of claim 9 , the steps further comprising:
providing for display on the caregiver client device a prompt enabling the caregiver to add a provider to the call; and
initiating, responsive to the caregiver selecting the prompt, a conference bridge between the one or more wireless devices, the caregiver client device, and a provider client device.
11. The non-transitory computer readable medium of claim 9 , the steps further comprising monitoring health data of the user using a wearable wireless device, the health data including at least one of the user's heart rate or activity data.
12. The non-transitory computer readable medium of claim 9 , wherein determining the possible occurrence of the emergency event comprises:
comparing the received first audio data to a noise profile associated with the emergency event; and
responsive to the received first audio data having at least a threshold level of similarity to the noise profile, determining the possible occurrence of the emergency event.
13. The non-transitory computer readable medium of claim 9 , wherein determining the possible occurrence of the emergency event comprises:
performing voice recognition on the received first audio data;
comparing the recognized first audio data to an emergency event language model; and
determining, based on the comparison, the possible occurrence of the emergency event.
14. The non-transitory computer readable medium of 9 , wherein determining the possible occurrence of the emergency event comprises:
performing voice recognition on the received first audio data;
comparing the recognized first audio data to a list of keywords; and
responsive to the recognized first audio data matching at least one keyword on the list of keywords, determining the possible occurrence of the emergency event.
15. The non-transitory computer readable medium of claim 9 , the steps further comprising receiving, at the emergency response system, the second audio data collected by the one or more wireless devices.
16. The non-transitory computer readable medium of claim 9 , the steps further comprising:
determining, by the emergency response system, that no response to the voice prompt has been received; and
instructing the one or more wireless devices to output a second voice prompt requesting the confirmation that the emergency event has occurred, wherein the second audio data includes the confirmation that the emergency event has not occurred.
17. A system for emergency event detection and response, comprising:
an emergency detection module, adapted to:
receive first audio data associated with a first user of the emergency response system and collected by one or more wireless devices; and
determine, based in part on the first audio data, a possible occurrence of the emergency event; and
a response module, adapted to:
receive the determination from the emergency detection module;
instruct, responsive to receiving the determination, the one or more wireless devices to output a voice prompt requesting confirmation that the emergency event has occurred;
transmit, responsive to determining that the emergency event has not occurred based on second audio data received at the one or more wireless devices subsequent to the voice prompt being output, a notification to a caregiver client device of a caregiver specified by the user; and
initiate a call between the one or more wireless devices and a caregiver client device of a caregiver specified by the first user.
18. The system of claim 17 , wherein the response module is further adapted to:
provide for display on the caregiver client device a prompt enabling the caregiver to add a provider to the call; and
initiate, responsive to the caregiver selecting the prompt, a conference bridge between the one or more wireless devices, the caregiver client device, and a provider client device.
19. The system of claim 17 , further comprising a wearable wireless device adapted to monitor health data of the user, the health data including at least one of the user's heart rate or activity data.
20. The system of claim 17 , wherein the emergency detection module is adapted to determine the possible occurrence of the emergency event by:
comparing the received first audio data to a noise profile associated with the emergency event; and
responsive to the received first audio data having at least a threshold level of similarity to the noise profile, determining the possible occurrence of the emergency event.