IP Library › Granted Patent US 11,841,784
Granted Patent B2
US 11,841,784 · App. 17/417,560 · Granted Dec 12, 2023

Digital assistant to collect user information

Inventor: Rafael Dal Zotto (Porto Alegre, BR)
Assignee: Hewlett-Packard Development Company, L.P.
G06F11/3438G06F11/0745G06F11/0754
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Quick Facts
Patent No.
US 11,841,784
App. No.
17/417,560
Granted
Dec 12, 2023
Kind
B2
Abstract

In example implementations, an apparatus is provided. The apparatus includes a processor and a non-transitory computer readable medium storing instructions. The instructions are executed by the processor to monitor user interaction with the apparatus, detect an abnormal user interaction with the apparatus, and activate a digital assistant in response to the abnormal user interaction that is detected. The digital assistant can collect user information related to the abnormal user interaction.

Claims (48)

1. An apparatus, comprising:

a processor; and

a non-transitory computer readable medium storing instructions executed by the processor to:

monitor user interaction with the apparatus;

detect an abnormal user interaction with the apparatus;

capture a snapshot of performance parameters of the apparatus during the abnormal user interaction;

activate a digital assistant in response to the abnormal user interaction that is detected;

calculate an overall performance score of the apparatus,

wherein the digital assistant is to provide information regarding the performance of the apparatus based on the snapshot that is captured,

wherein the digital assistant is to collect user feedback information related to the abnormal user interaction, and

wherein the overall performance score comprises an objective score of the apparatus based on the performance parameters and a subjective score based on the user feedback information.

2. The apparatus of claim 1 , further comprising:

a communication interface to transmit user feedback collected by the digital assistant to a remote server.

3. The apparatus of claim 1 , wherein the abnormal user interaction comprises detecting a number of key depressions greater than a threshold within a predefined time period.

4. The apparatus of claim 1 , further comprising:

a sensor in an input device that is communicatively coupled to the processor, wherein the abnormal user interaction is detected when the sensor detects an amount of force greater than a threshold.

5. The apparatus of claim 1 , wherein the abnormal user interaction comprises a number of mouse movements above a threshold within a predefined time period.

6. The apparatus of claim 1 , further comprising:

an external device interface, wherein the abnormal user interaction comprises detecting a number of insertions in the external device interface greater than a threshold within a predefined time period.

7. The apparatus of claim 1 , wherein the non-transitory computer readable medium is to store a plurality of pre-defined abnormal user interactions.

8. A method comprising:

monitoring, by a processor of a computing device, a user interaction with the computing device within a predefined time period;

detecting, by the processor, an abnormal user interaction when the user interaction matches a pre-defined abnormal user interaction;

capturing, by the processor, a snapshot of performance parameters of the computing device during the abnormal user interaction;

activating, by the processor, a digital assistant in response to the abnormal user interaction that is detected; and

calculating, by the processor, an overall performance score of the computing device,

wherein the digital assistant is to provide information regarding the performance of the computing device based on the snapshot that is captured,

wherein the digital assistant is to collect user feedback information, and

wherein the overall performance score comprises an objective score of the computing device based on the performance parameters and a subjective score based on the user feedback information.

9. The method of claim 8 , further comprising:

transmitting, by the processor, a notification to a service provider to replace the computing device when the overall performance score is below a threshold.

10. The method of claim 8 ,

wherein the snapshot of performance parameters indicates an error with the computing device and the digital assistant is activated after the error is corrected,

wherein the digital assistant is to provide information related to the error and how the error was corrected.

11. The method of claim 8 ,

wherein the snapshot of performance parameters indicates an error with the computing device and the digital assistant is activated to indicate to a user that the error is being corrected before the error is corrected.

12. A non-transitory computer readable storage medium encoded with instructions executable by a processor of a computing device, the non-transitory computer-readable storage medium comprising:

instructions to monitor a user interaction with the computing device within a predefined time period;

instructions to compare the user interaction within the predefined time period to a plurality of predefined abnormal user interactions;

instructions to detect an abnormal user interaction when the user interaction matches one of the plurality of predefined abnormal user interactions within the predefined time period;

instructions to capture a snapshot of performance parameters of the computing device during the abnormal user interactions;

instructions to activate a digital assistant in a user interface in response to the abnormal user interaction that is detected;

instructions to calculate an overall performance score of the computing device,

wherein the digital assistant is to provide information regarding the performance of the computing device based on the snapshot that is captured,

wherein the digital assistant is to collect user feedback information related to the abnormal user interaction, and

wherein the overall performance score comprises an objective score of the computing device based on the performance parameters and a subjective score based on the user feedback information.

13. The non-transitory computer readable storage medium of claim 12 ,

wherein the instructions to monitor comprise receiving signals from a sensor in an input device.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 23, 2021
From: ZOTTO, RAFAEL DAL
To: HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
Reel/Frame 056651/0774 →
Continuity (1)
Related Publication 20220058106A1 · Feb 24, 2022