Systems and methods for integrating and conducting video sessions

1. A method comprising:

engaging, via a communications network, in an interaction with a user via a channel on a device associated with the user;

actively monitoring, during the interaction, biometric information of the user collected from the device to determine a potential need for the user to engage via a real-time video session with a uniquely skilled representative;

routing the real-time video session to the uniquely skilled representative;

displaying, on a user interface of the uniquely skilled representative, the biometric information;

detecting one or more changes in the biometric information, wherein the one or more changes in the biometric information includes at least one of a pulse, an oxygen level, a calorie intake, or sleep information of the user; and

updating, on the user interface of the uniquely skilled representative, a status of the user based on the one or more changes.

2. The method of claim 1 , the method further comprising determining whether the interaction is eligible for the real-time video session by:

determining whether the interaction is occurring outside of video session operation hours; and

determining whether the device is connected to Internet.

3. The method of claim 1 , wherein the channel is A) a website portal, B) a mobile application, or C) an instant messaging system.

4. The method of claim 1 , wherein the routing the real-time video session to the uniquely skilled representative comprises receiving a video feed, and wherein the method further comprises:

analyzing one or more objects received in the video feed; and

determining A) insurance estimates of the one or more objects and/or B) appraisal estimates of the one or more objects.

5. The method of claim 1 , wherein the routing the real-time video session to the uniquely skilled representative is in response to a user selection of a link and wherein the method further comprises:

in response to receiving the user selection of the link, receiving a video feed from the device.

6. The method of claim 1 , wherein the routing the real-time video session to the uniquely skilled representative comprises receiving a video feed and wherein the method further comprises:

analyzing one or more objects received in the video feed;

estimating a cost of damage to the one or more objects; and

determining insurance coverage of the one or more objects.

7. The method of claim 1 , wherein the routing the real-time video session to the uniquely skilled representative comprises receiving a video feed, and wherein the method further comprises:

analyzing biometrics of the user, depicted in the video feed, to determine biometric characteristics;

retrieving, from a database, previously recorded biometric characteristics of the user and an associated state of the user;

comparing the biometric characteristics with the previously recorded biometric characteristics of the user to determine a current state of the user; and

notifying the uniquely skilled representative of the current state of the user.

8. The method of claim 7 , wherein the biometrics includes skin tone and facial expressions.

9. The method of claim 1 , wherein the routing the real-time video session to the uniquely skilled representative comprises receiving a video feed and wherein the method further comprises:

analyzing biometrics of the user, depicted in the video feed;

detecting a change in the biometrics during the real-time video session;

determining a state of the user based on the change in the biometrics; and

updating, in real-time, the state of the user on the user interface of the uniquely skilled representative.

10. The method of claim 1 further comprising:

collecting data from one or more sensors coupled to the device, wherein the one or more sensors include one or more of:

a heart rate monitor,

a blood pressure monitor,

a sleep tracking monitor,

a calorie intake monitor, or

any combination thereof.

11. The method of claim 1 further comprising:

displaying an application or a document on a display of the device;

receiving an annotation, from the user, in regard to the application or the document on the display; and

causing the annotation to be visible to the uniquely skilled representative on the real-time video session.

12. The method of claim 1 further comprising:

co-browsing, by the uniquely skilled representative on the device during the real-time video session.

13. The method of claim 1 further comprising:

automatically translating text based on input provided by the user and/or the uniquely skilled representative;

wherein the automatic translation translates from one language to another; and

wherein words translated in the automatic translation are to be conveyed in the real-time video session as audio or text.

14. A video session platform, comprising:

one or more processors; and

one or more memories storing instructions that, when executed by the one or more processors, cause the video session platform to perform a process comprising:

engaging, via a communications network, in an interaction with a user via a channel on a device associated with the user;

actively monitoring, during the interaction, biometric information of the user collected from the device to determine a potential need for the user to engage via a real-time video session with a uniquely skilled representative;

routing the real-time video session to the uniquely skilled representative;

displaying, on a user interface of the uniquely skilled representative, the biometric information;

detecting one or more changes in the biometric information, wherein the one or more changes in the biometric information includes at least one of a pulse, an oxygen level, a calorie intake, or sleep information of the user; and

updating, on the user interface of the uniquely skilled representative, a status of the user based on the one or more changes.

15. The video session platform of claim 14 , wherein the process further comprises:

before an option for the real-time video session is provided or during a wait time after the real-time video session has been initiated, causing an offer of assistance, from a virtual assistant, to be provided on the device.

16. The video session platform of claim 14 , wherein the process further comprises:

receiving a video of a document via the real-time video session;

generating a representation of the document based on the video; and

displaying the generated representation of document on a screen of the uniquely skilled representative.

17. The video session platform of claim 14 , wherein the process further comprises:

estimating a wait time until the real-time video session will be answered by the uniquely skilled representative; and

causing, via the channel, the wait time to be displayed on the device, wherein the wait time is displayed on a user interface of the device in response to an option for the real-time video session being displayed on the user interface and the user being eligible for the real-time video session.

18. A non-transitory computer-readable storage medium storing instructions that, when executed by a computing system, cause the computing system to perform a process for integrating and conducting video sessions, the process comprising:

engaging, via a communications network, in an interaction with a user via a channel on a device associated with the user;

actively monitoring, during the interaction, biometric information of the user collected from the device to determine a potential need for the user to engage via a real-time video session with a uniquely skilled representative;

routing the real-time video session to the uniquely skilled representative;

displaying, on a user interface of the uniquely skilled representative, the biometric information;

detecting one or more changes in the biometric information, wherein the one or more changes in the biometric information includes at least one of a pulse, an oxygen level, a calorie intake, or sleep information of the user; and

updating, on the user interface of the uniquely skilled representative, a status of the user based on the one or more changes.