IP Library Granted Patent US 11,758,043
Granted Patent B2
US 11,758,043 · App. 17/507,406 · Granted Sep 12, 2023

Identifying caller details for promotional voice communication

Inventors: Jignesh K Karia (Thane, IN); Mukundan Sundararajan (Bangalore, IN); Pankaj Satyanarayan Dayama (Bangalore, IN); Vishal Awal (Mumbai, IN); Shilpa Shetty (Bangalore, IN); Neha Shah (Kolkata, IN)
Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
H04M3/42059H04M3/4365
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Quick Facts
Patent No.
US 11,758,043
App. No.
17/507,406
Granted
Sep 12, 2023
Kind
B2
Abstract

Origin information for promotional calls is provided by recording caller numbers for parties making the promotional calls; and receiving subscriber numbers for receiving the promotional calls. The subscribers numbers are stored in a database that also includes approved content for the promotional calls to be received by the subscriber. Caller numbers and approved content are matched for the subscriber with a call scrubber including a disturbed ledger. The distributed ledger recording a caller designation attached to the caller numbers indicative of a type for the promotional call. A promotional call is received by the subscriber. The caller identification for the subscriber indicates both the caller numbers and the caller designation that is indicative of the type for the promotional call.

Claims (37)

1. A computer-implemented method for providing origin information for promotional calls comprising:

recording caller numbers, the caller numbers for parties making the promotional calls;

recording from company providing promotions being sold a caller designation for a type of promotional call to be offered by the parties with the caller numbers, and the caller numbers of the parties that the company has designated to make the promotions with the promotional calls, wherein the caller designation is linked to the caller numbers, wherein the caller number designation is a caller ID name (CNAM) and the caller designation for the type of promotional call has an identifier that is added to the caller ID name (CNAM), wherein the identifier that is added to the caller ID name also includes an identity of a party offering the promotion that is different from an identity for the caller number;

receiving subscriber numbers for receiving the promotional calls, wherein the subscriber numbers are stored in a database that also includes approved content for the promotional calls to be received by the subscriber;

matching caller numbers and approved content for the subscriber with a call scrubber including a disturbed ledger, the distributed ledger recording the caller designation attached to the caller numbers indicative of the type for the promotional call; and

receiving the promotional call by the subscriber, wherein the caller identification for the subscriber indicates both the caller numbers and the caller designation that is indicative of the type for the promotional call.

2. The computer-implemented method of claim 1 , wherein matching caller numbers and approved content includes receiving do not disturb data from the originating access provider.

3. The computer-implemented method of claim 1 , wherein the caller is a telemarketer.

4. The computer-implemented method of claim 1 , wherein the caller designation that is indicative of the type for the promotional call includes the identity for the party that is providing the promotion for the promotional call.

5. The computer-implemented method of claim 4 , wherein the promotion is goods for sale or services for sale.

6. The computer-implemented method of claim 1 further comprising feedback from the subscriber when the content of the promotion does not match the type for the promotional call.

7. The computer-implemented method of claim 6 , wherein the feedback is used to update the distributed ledger to increase accuracy in the step of matching caller numbers and approved content.

8. A system for providing origin information for promotional calls comprising:

a hardware processor; and

a memory that stores a computer program product, which, when executed by the hardware processor, causes the hardware processor to:

record caller numbers, the caller numbers for parties making the promotional calls;

record from company providing promotions being sold a caller designation for a type of promotional call to be offered by the parties with the caller numbers, and the caller numbers of the parties that the company has designated to make the promotions with the promotional calls, wherein the caller designation is linked to the caller numbers, wherein the caller number designation is a caller ID name (CNAM) and the caller designation for the type of promotional call has an identifier that is added to the caller ID name (CNAM), wherein the identifier that is added to the caller ID name also includes an identity of a party offering the promotion that is different from an identity for the caller number;

receive subscriber numbers for receiving the promotional calls, wherein the subscriber numbers are stored in a database that also includes approved content for the promotional calls to be received by the subscriber;

match caller numbers and approved content for the subscriber with a call scrubber including a disturbed ledger, the distributed ledger recording a caller designation attached to the caller numbers indicative of a type for the promotional call; and

send the promotional call from the caller to the subscriber, wherein the caller identification for the subscriber indicates both the caller numbers and the caller designation that is indicative of the type for the promotional call.

9. The system of claim 8 , wherein matching caller numbers and approved content includes receiving do not disturb data from the originating access provider.

10. The system of claim 8 , wherein the caller is a telemarketer.

11. The system of claim 8 , wherein the caller designation that is indicative of the type for the promotional call includes the identity for the party that is providing the promotion for the promotional call.

12. The system of claim 8 , wherein the promotion is goods for sale or services for sale.

13. The system of claim 8 further comprising feedback from the subscriber when the content of the promotion does not match the type for the promotional call.

14. The system of claim 13 , wherein the feedback is used to update the distributed ledger to increase accuracy in the step of matching caller numbers and approved content.

15. A computer program product for providing origin information for promotional calls comprising a computer readable storage medium having computer readable program code embodied therewith, the program instructions executable by a processor to cause the processor to:

record, using the processor, caller numbers, the caller numbers for parties making the promotional calls;

record, using the processor, from company providing promotions being sold a caller designation for a type of promotional call to be offered by the parties with the caller numbers, and the caller numbers of the parties that the company has designated to make the promotions with the promotional calls, wherein the caller designation is linked to the caller numbers, wherein the caller number designation is a caller ID name (CNAM) and the caller designation for the type of promotional call has an identifier that is added to the caller ID name (CNAM), wherein the identifier that is added to the caller ID name also includes an identity of a party offering the promotion that is different from an identity for the caller number;

receive using the processor, subscriber numbers for receiving the promotional calls, wherein the subscriber numbers are stored in a database that also includes approved content for the promotional calls to be received by the subscriber;

match, using the processor, caller numbers and approved content for the subscriber with a call scrubber including a disturbed ledger, the distributed leger recording a caller designation attached to the caller numbers indicative of a type for the promotional call; and

send, using the processor, the promotional call from the caller to the subscriber, wherein the caller identification for the subscriber indicates both the caller numbers and the caller designation that is indicative of the type for the promotional call.

16. The computer program product of claim 15 , wherein matching caller numbers and approved content includes receiving do not disturb data from the originating access provider.

17. The computer program product of claim 15 , wherein the caller is a telemarketer.

18. The computer program product of claim 15 , wherein the caller designation that is indicative of the type for the promotional call includes the identity for the party that is providing the promotion for the promotional call.

19. The computer program product of claim 15 , wherein the promotion is goods for sale or services for sale.

20. The computer program product of claim 15 further comprising feedback from the subscriber when the content of the promotion does not match the type for the promotional call.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 21, 2021
From: KARIA, JIGNESH K; SUNDARARAJAN, MUKUNDAN; DAYAMA, PANKAJ SATYANARAYAN; AWAL, VISHAL; SHETTY, SHILPA; SHAH, NEHA
To: INTERNATIONAL BUSINESS MACHINES CORPORATION
Reel/Frame 057868/0643 →
Continuity (1)
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