AUTOMATED REAL-TIME CALL SUMMARIZATION
Method for real-time automated call summarization comprises determining an issue of a caller based on at least one of a call transcript, an extracted intent from the call transcript, or a slot of the intent. Based on the issue, a resolution is determined, and further an action item to implement the resolution is determined. The determined resolution and the action item are displayed in a graphical user interface (GUI).
1 . A method for automated real-time call summarization, the method comprising:
generating text corresponding to at least a portion of speech of a conversation between a first person and a second person on a call;
identifying at least one parameter from the text; and
sending the parameter and the text for display on a user device accessible to at least one of the first person or the second person, while the call is active.