Remote support system and remote support method

1. A remote support system that remotely supports travel of an automated driving vehicle, wherein the automated driving vehicle executes: a plurality of vehicular processes including recognition and decision during automated driving; and a support request process that transmits, to the remote support system, a support request that requests for support for at least one of the plurality of vehicular processes,

the remote support system comprising:

a past record database stored at the remote support system indicating a past record of the support request process by the automated driving vehicle for each scene; and

one or more processors programmed to execute:

an operator instruction request process that, in response to the support request transmitted from a target automated driving vehicle being in a first scene, requests an operator for an instruction to the target automated driving vehicle; and

an operator instruction notification process that notifies the target automated driving vehicle of the instruction from the operator, wherein

a supported process is a vehicular process performed by the operator instead of the target automated driving vehicle among the plurality of vehicular processes in the first scene,

a delegated process is a vehicular process that the operator delegates to the target automated driving vehicle among the plurality of vehicular processes in the first scene,

in the operator instruction request process, the one or more processors are further programmed to:

acquire the past record of the support request process related to the first scene from the past record database;

determine, based on the past record of the support request process related to the first scene, a recommendable option recommendable for the operator among a plurality of options of a combination of the supported process and the delegated process;

present at least the recommendable option to the operator;

transmit an operator instruction to the automated driving vehicle; and

control the automated driving vehicle based on the transmitted operator instruction.

2. The remote support system according to claim 1 , wherein

the one or more processors are programmed to present the plurality of options including the recommendable option to the operator.

3. The remote support system according to claim 2 , wherein

the one or more processors are programmed to present the plurality of options to the operator such that the recommendable option stands out from an option other than the recommendable option.

4. The remote support system according to claim 1 , wherein

the past record includes a probability that or a frequency with which the support for each of the plurality of vehicular processes is requested,

the plurality of vehicular processes includes a first vehicular process,

the one or more processors are further programmed to:

acquire the probability that or the frequency with which the support for the first vehicular process is requested, from the past record related to the first scene; and

determine, based on the probability or the frequency acquired, whether to set the first vehicular process as the supported process or as the delegated process in the recommendable option.

5. The remote support system according to claim 4 , wherein

as the probability that or the frequency with which the support for the first vehicular process is requested becomes lower, a probability that the first vehicular process is set as the delegated process in the recommendable option becomes higher.

6. The remote support system according to claim 4 , wherein

the one or more processors are further programmed to:

set the first vehicular process as the supported process in the recommendable option, when the probability that or the frequency with which the support for the first vehicular process is requested is equal to or higher than a threshold; and

set the first vehicular process as the delegated process in the recommendable option, when when the probability that or the frequency with which the support for the first vehicular process is requested is lower than the threshold.

7. The remote support system according to claim 1 , wherein

the support request process by the automated driving vehicle includes a support re-request process that retransmits, after receiving the instruction from the operator, the support request to the remote support system without following the received instruction,

the past record includes a probability or a frequency of the support re-request process,

the one or more processors are further programmed to:

acquire the probability or the frequency of the support re-request process from the past record related to the first scene; and

set the supported process and the delegated process in the recommendable option, based on the probability or the frequency acquired.

8. The remote support system according to claim 7 , wherein

as the probability or the frequency of the support re-request process increases, a ratio of the supported process in the recommendable option increases.

9. The remote support system according to claim 1 , wherein

the plurality of vehicular processes includes:

a recognition process that recognizes a situation around the automated driving vehicle;

an action decision process that decides, based on a result of the recognition process, whether or not to execute an action; and

a timing decision process that decides an execution timing of the action.

10. A remote support method that remotely supports travel of an automated driving vehicle, wherein the automated driving vehicle executes: a plurality of vehicular processes including recognition and decision during automated driving; and a support request process that transmits, to the remote support system, a support request that requests for support for at least one of the plurality of vehicular processes, and

a past record database stored at the remote support system that indicates a past record of the support request process by the automated driving vehicle for each scene,

the remote support method comprising:

an operator instruction request process that, in response to the support request transmitted from a target automated driving vehicle being in a first scene, requests an operator for an instruction to the target automated driving vehicle; and

an operator instruction notification process that notifies the target automated driving vehicle of the instruction from the operator, wherein

a supported process is a vehicular process performed by the operator instead of the target automated driving vehicle among the plurality of vehicular processes in the first scene,

a delegated process is a vehicular process that the operator delegates to the target automated driving vehicle among the plurality of vehicular processes in the first scene,

the operator instruction request process further includes:

acquiring the past record of the support request process related to the first scene from the past record database;

determining, based on the past record of the support request process related to the first scene, a recommendable option recommendable for the operator among a plurality of options of a combination of the supported process and the delegated process; and

presenting at least the recommendable option to the operator;

transmitting an operator instruction to the automated driving vehicle; and

controlling the automated driving vehicle based on the transmitted operator instruction.