Systems and methods for electronic request routing and distribution
Disclosed herein are embodiments of systems, methods, and products comprises an analytic server for electronic requests routing and distribution. The server receives a plurality of requests from a plurality of electronic user devices. Aiming to routing the plurality of requests to appropriate agents, the server trains an artificial intelligence model for each agent based on historical data. For each request, the server executes the artificial intelligence model to determine a score indicating the probability of the agent converting the request to a successful sale. The server determines an entropy value for each request based on the scores and order the requests into a queue based on the entropy values. The server also calculates a capacity for each agent based on historical agent data. For each request in the queue, the server routes the request to an agent based on at least one of the score and capacity of the agent.
1. A method comprising:
executing, by a server, using an electronic request attribute and a first user's attribute to match the first user associated with an electronic request with a second user of a plurality of second users, an artificial intelligence model to determine a score corresponding to at least a portion of the plurality of second users, each score being indicative of a probability of each second user of the at least portion of the plurality of second users satisfying the electronic request;
calculating, by the server, an entropy value for the electronic request based on the score of the plurality of second users, the entropy value corresponding to each score for each second user in relation to the electronic request; and
assigning, by the server, the electronic request to a target second user in accordance with the entropy value in relation to a capacity of the second user.
2. The method of claim 1 , further comprising:
transmitting, by the server, the electronic request to a computing device associated with the target second user.
3. The method of claim 1 , wherein the artificial intelligence model corresponds to historical data of each second user of the plurality of second users, where the artificial intelligence model is configured to determine a relationship between a set of attributes of the second user and a set of attributes associated with the second user's existing customers whose electronic requests have been previously satisfied by the second user.
4. The method of claim 1 , further comprising:
initiating, by the server, the assigning of the target second user using a lowest corresponding entropy value.
5. The method of claim 1 , wherein the capacity corresponds to a threshold number of electronic requests the target second user can accept.
6. The method of claim 1 , further comprising:
directing, by the server, the first user to a webpage displaying data associated with the target second user.
7. The method of claim 1 , further comprising:
determining, by the server, the capacity based on a historical dataset or a trend of a success ratio relative to a number of electronic requests assigned to the target second user.
8. The method of claim 1 , wherein the capacity corresponds to a number of electronic requests of a last local maxima that is above an average success ratio of the target second user.
9. The method of claim 1 , wherein an electronic request with a low entropy value is assigned to a corresponding target second user with a high priority.
10. The method of claim 1 , further comprising:
generating, by the server, a queue of electronic requests for the target second user.
11. A computer system comprising:
a memory storage having a set of non-transitory instructions that when executed cause a processor to:
execute using an electronic request attribute and a first user's attribute to match the first user associated with an electronic request with a second user of a plurality of second users, an artificial intelligence model to determine a score corresponding to at least a portion of the plurality of second users, each score being indicative of a probability of each second user of the at least portion of the plurality of second users satisfying the electronic request;
calculate an entropy value for the electronic request based on the score of the plurality of second users, the entropy value corresponding to each score for each second user in relation to the electronic request; and
assign the electronic request to a target second user in accordance with the entropy value in relation to a capacity of the second user.
12. The system of claim 11 , the set of instructions further cause the processor to:
transmit the electronic request to a computing device associated with the target second user.
13. The system of claim 11 , wherein the artificial intelligence model corresponds to historical data of each second user of the plurality of second users, where the artificial intelligence model is configured to determine a relationship between a set of attributes of the second user and a set of attributes associated with the second user's existing customers whose electronic requests have been previously satisfied by the second user.
14. The system of claim 11 , the set of instructions further cause the processor to:
initiate the assigning of the target second user using a lowest corresponding entropy value.
15. The system of claim 11 , wherein the capacity corresponds to a threshold number of electronic requests the target second user can accept.
16. The system of claim 11 , the set of instructions further cause the processor to:
direct the first user to a webpage displaying data associated with the target second user.
17. The system of claim 11 , the set of instructions further cause the processor to:
determine the capacity based on a historical dataset or a trend of a success ratio relative to a number of electronic requests assigned to the target second user.
18. The system of claim 11 , wherein the capacity corresponds to a number of electronic requests of a last local maxima that is above an average success ratio of the target second user.
19. The system of claim 11 , wherein an electronic request with a low entropy value is assigned to a corresponding target second user with a high priority.
20. The system of claim 11 , the set of instructions further cause the processor to:
generate a queue of electronic requests for the target second user.