Patent Application
Utility
App. No. 17/962,179
· Confirmation No. 9678
SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER
Applicant:
Talkdesk, Inc.
Abandoned -- Failure to Respond to an Office Action
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Code | Description | Pages | ||
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| 2024-05-07 | ABN |
Abandonment | 2 | View | |
| 2024-01-12 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2024-01-12 | N417.PYMT |
Electronic Fee Payment | 2 | View | |
| 2024-01-12 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 9 | View | |
| 2024-01-12 | FOR |
Foreign Reference | 8 | View | |
| 2023-10-30 | CTNF |
Non-Final Rejection | 7 | View | |
| 2023-10-30 | 892 |
List of references cited by examiner | 1 | View | |
| 2023-10-30 | SRFW |
Search information including classification, databases and other search related notes | 1 | View | |
| 2023-10-30 | 1449 |
List of References cited by applicant and considered by examiner | 38 | View | |
| 2023-10-30 | 1449 |
List of References cited by applicant and considered by examiner | 4 | View | |
| 2023-10-30 | SRNT |
Examiner's search strategy and results | 5 | View | |
| 2023-10-30 | BIB |
Bibliographic Data Sheet | 1 | View | |
| 2023-10-30 | SRNT |
Examiner's search strategy and results | 4 | View | |
| 2023-10-30 | 1449 |
List of References cited by applicant and considered by examiner | 19 | View | |
| 2023-10-30 | 1449 |
List of References cited by applicant and considered by examiner | 16 | View | |
| 2023-02-22 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 4 | View | |
| 2023-02-22 | N417 |
Electronic Filing System Acknowledgment Receipt | 2 | View | |
| 2023-02-02 | NTC.PUB |
Notice of Publication | 1 | View | |
| 2022-11-15 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 38 | View | |
| 2022-11-15 | FOR |
Foreign Reference | 32 | View | |
| 2022-11-15 | FOR |
Foreign Reference | 38 | View | |
| 2022-11-15 | N417 |
Electronic Filing System Acknowledgment Receipt | 10 | View | |
| 2022-11-15 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 16 | View | |
| 2022-11-15 | FOR |
Foreign Reference | 33 | View | |
| 2022-11-15 | FOR |
Foreign Reference | 52 | View | |
| 2022-11-15 | IDS |
Information Disclosure Statement (IDS) Form (SB08) | 19 | View | |
| 2022-11-15 | FOR |
Foreign Reference | 38 | View | |
| 2022-11-15 | FOR |
Foreign Reference | 41 | View | |
| 2022-10-27 | NTC.PUB.DATE |
Notice of New or Revised Publication Date | 1 | View | |
| 2022-10-25 | APP.FILE.REC |
Filing Receipt | 4 | View | |
| 2022-10-25 | WFEE |
Fee Worksheet (SB06) | 1 | View | |
| 2022-10-07 | PA.. |
Power of Attorney | 2 | View | |
| 2022-10-07 | TRNA |
Transmittal of New Application | 2 | View | |
| 2022-10-07 | WFEE |
Fee Worksheet (SB06) | 2 | View | |
| 2022-10-07 | N417 |
Electronic Filing System Acknowledgment Receipt | 3 | View | |
| 2022-10-07 | ADS |
Application Data Sheet | 10 | View | |
| 2022-10-07 | SPEC |
Specification | 30 | View | |
| 2022-10-07 | CLM |
Claims | 5 | View | |
| 2022-10-07 | ABST |
Abstract | 1 | View | |
| 2022-10-07 | DRW |
Drawings-only black and white line drawings | 13 | View | |
| 2022-10-07 | OATH |
Oath or Declaration filed | 6 | View | |
| 2022-10-07 | R3.73 |
Assignee showing of ownership per 37 CFR 3.73 | 12 | View |
Inventors
Jafar Adibi
Los Angeles, CA
Tiago Paiva
San Francisco, CA
Charanya Kannan
Oakland, CA
Bruno Antunes
Sao Silvestre, PORTUGAL
Joao Carmo
Porto, PORTUGAL
Marco Costa
Lisboa, PORTUGAL
Attorneys & Agents of Record
Classification
USPC
705/304
H04M3/5183
G06F16/2379
G06F16/90335
G06F16/9038
G06F16/953
G06F16/2425
G06N20/00
G06F16/24575
G06F16/9535
G06F16/9538
G06F16/248
G06F16/252
G06F40/279
G06F40/205
G06F40/30
G06F40/174
G06F3/0484
G06F3/0485
G06F9/54
G06N3/006
G06N5/02
G06N5/04
G06Q10/107
G06Q10/1093
G06Q30/016
G10L15/02
G10L15/1815
G10L15/1822
G10L15/22
G10L15/26
G10L15/30
G10L17/00
G10L17/06
G10L21/0272
G10L25/63
G10L2015/088
G10L2015/223
H04L67/10
H04M3/42382
H04M3/4933
H04M3/4936
H04M3/4938
H04M3/5141
H04M3/5166
H04M3/5175
H04M3/5191
H04M3/5232
H04M3/5233
H04M3/5235
H04M3/5237
H04M11/10
H04M2201/40
H04M2201/41
H04M2203/558
H04M2203/6045
H04M2203/6072
H04W4/14
Prosecution
- Examiner
- ABEBE, DANIEL DEMELASH
- Art Unit
- 2657
- Customer No.
- 176439
- Docket No.
- 100-00007-US1-C
- Confirmation No.
- 9678
Publication
- Pub. No.
- US20230029707A1
- Pub. Date
- 2023-02-02
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Quick Facts
- App. No.
- 17/962,179
- Filed
- 2022-10-07
- Pub. No.
- US20230029707A1
- Examiner
- ABEBE, DANIEL DEMELASH
- Art Unit
- 2657
External Links