Patent Assignment
Reel/Frame 066226/0834
Security Interest
Recorded: 2024-01-24
Pages: 16
Assignor
TALKDESK, INC.
Executed: 2024-01-19
Assignee
HSBC BANK USA, N.A.
545 WASHINGTON BLVD., 9TH FLOOR, ATTN: CRE DOC & CLOSE, JERSEY CITY, NEW JERSEY, 07310
Covered Properties
(11)
System and Method for Communication Analysis for Use with Agent Assist Within a Cloud-Based Contact Center
Method, Apparatus, and Computer-Readable Medium for Managing Concurrent Communications in a Networked Call Center
Method, Apparatus, and Computer-Readable Medium for Managing Workforces with Rotating Shifts
Application:
17/349,060 →
Publication:
US 2022/0405694
Method and Apparatus for Automated Quality Management of Communication Records
Predictive Communications System
Method and Apparatus for Automatically Taking Action Based on the Content of Call Center Communications
Patent:
11,736,616 →
Application:
17/826,917 →
Method and Apparatus for Detecting Anomolies in Communication Data
System and Method for Automated Agent Assistance Within a Cloud-Based Contact Center
Application:
17/962,179 →
Publication:
US 2023/0029707
Method and Apparatus for Routing Communications Within a Contact Center
Patent:
11,943,391 →
Application:
18/065,312 →
System and Method for Managing Communications in a Networked Call Center
System and Method for Enforcing Service Levels of Multiple Communication Channels in a Networked Computing Call Center
Application:
18/117,926 →
Publication:
US 2024/0303575
Related Assignments
(11)
Other recorded transfers of the patents in this record — the chain of ownership.
Assignment of Assignor's Interest
Oct 17, 2020
From: ADIBI, JAFAR; PAIVA, TIAGO; ANTUNES, BRUNO; KANNAN, CHARANYA
To: TALKDESK, INC.
Reel/Frame 054086/0852 →
Assignment of Assignor's Interest
Jun 14, 2021
From: STEPANOV, GENNADIY; VALERIANO, FILIPE; LAPA, PAULO; TACON, HEMERSON
To: TALKDESK, INC.
Reel/Frame 056527/0800 →
Assignment of Assignor's Interest
Apr 8, 2022
From: OLIVEIRA, NUNO; BELLANI, CAROLINA; SOARES, GABRIELA; SA VELHO, MAFALDA
To: INC., TALKDESK
Reel/Frame 059538/0479 →
Assignment of Assignor's Interest
May 16, 2022
From: LAWRENCE, RICHARD; COSTA, ERICA; PATRAO, JORGE; BOYT, MICHAEL
To: TALKDESK INC.
Reel/Frame 059917/0433 →
Assignment of Assignor's Interest
May 18, 2022
From: KRUCEK, KATHY; PLACIDO, FILIPE; EUFRASIO, NUNO; PALMA, RUI
To: TALKDESK INC.
Reel/Frame 059947/0277 →
Assignment of Assignor's Interest
Jul 6, 2022
From: NEVES, PEDRO FILIPE CALDEIRA; CARDOSO, NUNO ANDRE DE MATOS LOPES
To: TALKDESK INC.
Reel/Frame 060407/0359 →
Assignment of Assignor's Interest
Jul 11, 2022
From: RIGBY, BEN
To: TALKDESK INC.
Reel/Frame 060469/0215 →
Security Interest
Nov 3, 2022
From: TALKDESK, INC.
To: HSBC BANK USA, N.A.
Reel/Frame 061878/0034 →
Assignment of Assignor's Interest
Jan 11, 2023
From: VELOSO, ANTÓNIO PEDRO DOURADO DE MOURA; RODRIGUES, ANA CARINA FERNANDES; SANTOS, PEDRO MIGUEL REIS; SUN, YUE
To: TALKDESK, INC.
Reel/Frame 062344/0047 →
Assignment of Assignor's Interest
Jan 23, 2024
From: ALVES DOS SANTOS, ANA PRISCILA VIEIRA; REN, BIN; SANTIAGO PINTO, FRANCISCA GOMES LEAL; SOARES GUILHERME, JOSE MIGUEL FERNANDES DO SEIXO
To: TALKDESK, INC.
Reel/Frame 066219/0661 →
Security Interest
Sep 18, 2025
From: TALKDESK, INC.
To: HSBC BANK USA, N.A.
Reel/Frame 072293/0160 →