Granted Patent B2

US 12,393,913 · App. 17/971,946 · Granted Aug 19, 2025

Inventors: John Rugel (Hawthorn Woods, IL); Howard Hayes (Glencoe, IL); Surender Kumar (Palatine, IL); Matthew Olenak (Chicago, IL); Avani Patel (Chicago, IL); Araba Appiagyei-Dankah (Chicago, IL)

Assignee: Allstate Insurance Company

G06Q10/1053G06F21/32G06F21/40G06Q20/382H04N7/147

Abstract

Claims (77)

1. A computing platform comprising:

at least one processor;

a communication interface communicatively coupled to the at least one processor; and memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:

initiate an onboarding process of a product with a mobile device of a user, the mobile device including at least one sensor;

receive, from the mobile device, one or more onboarding verification inputs indicative of a user identity, wherein the one or more onboarding verification inputs include data from the at least one sensor;

send one or more commands directing a mitigation analysis and output generation platform to analyze the one or more onboarding verification inputs;

receive, from the mitigation analysis and output generation platform, a mitigation output indicating a degree of correlation between the one or more onboarding verification inputs and expected onboarding verification inputs, wherein the expected onboarding verification inputs are retrieved from a client verification database and correspond to the mobile device;

compare the mitigation output to a predetermined mitigation threshold, wherein the predetermined mitigation threshold is based on a type of the product corresponding to the onboarding process;

in response to determining that the mitigation output exceeds the predetermined mitigation threshold, send mitigation interface information and one or more commands directing the mobile device to display an onboarding mitigation interface based on the mitigation interface information, wherein the onboarding mitigation interface prompts for one or more additional onboarding verification inputs indicative of the user identity;

receive the one or more additional onboarding verification inputs to finalize the onboarding process of the product;

determine that a predetermined period of time has elapsed since finalizing the onboarding process of the product;

send, to the mobile device and in response to determining that the predetermined period of time has elapsed since finalizing the onboarding process of the product, a spot check verification notification and one or more commands to display the spot check verification notification for a spot check verification of the product, wherein the spot check verification notification includes a request for the user to provide spot check verification information via the at least one sensor;

receive, from the mobile device and in response to the spot check verification notification, the spot check verification information;

send, to the mitigation analysis and output generation platform, the spot check verification information and one or more commands to generate a spot check verification output; and

receive, from the mitigation analysis and output generation platform, the spot check verification output to finalize the spot check verification of the product.

2. The computing platform of claim 1 , wherein the at least one sensor is one of a camera, a voice recorder, a motion sensor, a global positioning sensor, a temperature sensor, a heart rate monitor, an accelerometer, a pressure sensor, and a movement sensor.

3. The computing platform of claim 1 , wherein the one or more onboarding verification inputs are one of an identification document, a passport, a driver's license, a finger print, a facial signature, biometrics, a voice signature, a GPS signature, a video, a photograph, an international mobile equipment identity (IMEi) number, a usage signature of the mobile device, or a pulse of the user.

4. The computing platform of claim 1 , wherein upon receiving the one or more additional onboarding verification inputs indicative of the user identity via the onboarding mitigation interface, the computing platform is further caused to:

send a notification to the mobile device which indicates the onboarding process is complete.

5. The computing platform of claim 1 , wherein the computing platform is further caused to:

generate a digital identity signature based on the one or more onboarding verification inputs; and

send the digital identity signature to the mitigation analysis and output generation platform.

6. The computing platform of claim 1 , wherein the computing platform is further caused to:

determine a mitigation threshold for the spot check verification output; and

in response to determining that the spot check verification output exceeds the mitigation threshold, send one or more commands directing a client management platform to display a mitigation notification, wherein the mitigation notification includes a notification that the user has failed a spot check.

7. The computing platform of claim 1 , wherein the computing platform is further caused to:

determine a mitigation threshold for the spot check verification output; and

in response to determining that the spot check verification output exceeds the mitigation threshold, send one or more commands directing a client management platform to display a mitigation notification, wherein the mitigation notification prompts for an approval to void a purchase of the product corresponding to the onboarding process.

8. A method using a computing platform comprising a processor, a communication interface communicatively coupled to the processor and a memory, the method performed by the computing platform comprising:

initiating an onboarding process of a product with a mobile device of a user, the mobile device including at least one sensor;

receiving, from the mobile device, one or more onboarding verification inputs indicative of a user identity, wherein the one or more onboarding verification inputs include data from the at least one sensor;

sending one or more commands directing a mitigation analysis and output generation platform to analyze the one or more onboarding verification inputs;

receiving, from the mitigation analysis and output generation platform, a mitigation output indicating a degree of correlation between the one or more onboarding verification inputs and expected onboarding verification inputs, wherein the expected onboarding verification inputs are retrieved from a client verification database and correspond to the mobile device;

comparing the mitigation output to a predetermined mitigation threshold, wherein the predetermined mitigation threshold is based on a type of the product corresponding to the onboarding process;

in response to determining that the mitigation output exceeds the predetermined mitigation threshold, sending mitigation interface information and one or more commands directing the mobile device to display an onboarding mitigation interface based on the mitigation interface information, wherein the onboarding mitigation interface prompts for one or more additional onboarding verification inputs indicative of the user identity;

receive the one or more additional onboarding verification inputs to finalize the onboarding process of the product;

determining that a predetermined period of time has elapsed since finalizing the onboarding process of the product;

sending, to the mobile device and in response to determining that the predetermined period of time has elapsed since finalizing the onboarding process of the product, a spot check verification notification and one or more commands to display the spot check verification notification for a spot check verification of the product, wherein the spot check verification notification includes a request for the user to provide spot check verification information via the at least one sensor;

receiving, from the mobile device and in response to the spot check verification notification, the spot check verification information;

sending, to the mitigation analysis and output generation platform, the spot check verification information and one or more commands to generate a spot check verification output; and

receiving, from the mitigation analysis and output generation platform, the spot check verification output to finalize the spot check verification of the product.

9. The method of claim 8 , wherein the at least one sensor is one of a camera, a voice recorder, a motion sensor, a global positioning sensor, a temperature sensor, a heart rate monitor, an accelerometer, a pressure sensor, and a movement sensor.

10. The method of claim 8 , wherein the one or more onboarding verification inputs are one of an identification document, a passport, a driver's license, a finger print, a facial signature, biometrics, a voice signature, a GPS signature, a video, a photograph, an international mobile equipment identity (IMEi) number, a usage signature of the mobile device, or a pulse of the user.

11. The method of claim 8 , wherein upon receiving the one or more additional onboarding verification inputs indicative of the user identity via the onboarding mitigation interface, the method further comprises:

sending a notification to the mobile device which indicates the onboarding process is complete.

12. The method of claim 8 , the method further comprising:

generating a digital identity signature based on the one or more onboarding verification inputs; and

sending the digital identity signature to the mitigation analysis and output generation platform.

13. The method of claim 8 , the method further comprising:

determining a mitigation threshold for the spot check verification output; and

in response to determining that the spot check verification output exceeds the mitigation threshold, sending one or more commends directing a client management platform to display a mitigation notification, wherein the mitigation notification includes a notification that the user has failed a spot check.

14. The method of claim 8 , the method further comprising:

determining a mitigation threshold for the spot check verification output; and

in response to determining that the spot check verification output exceeds the mitigation threshold, sending one or more commands directing a client management platform to display a mitigation notification interface, wherein the mitigation notification interface prompts for an approval to void a purchase of the product corresponding to the onboarding process.

15. One or more non-transitory computer-readable storage media storing instructions that, when executed by at least one processor of a computing platform, cause the at least one processor to perform steps of:

initiating an onboarding process of a product with a mobile device of a user, the mobile device including at least one sensor;

receiving, from the mobile device, one or more onboarding verification inputs indicative of a user identity, wherein the one or more onboarding verification inputs include data from the at least one sensor;

sending one or more commands directing a mitigation analysis and output generation platform to analyze the one or more onboarding verification inputs;

receiving, from the mitigation analysis and output generation platform, a mitigation output indicating a degree of correlation between the one or more onboarding verification inputs and expected onboarding verification inputs, wherein the expected onboarding verification inputs are retrieved from a client verification database and correspond to the mobile device;

comparing the mitigation output to a predetermined mitigation threshold, wherein the predetermined mitigation threshold is based on a type of the product corresponding to the onboarding process;

in response to determining that the mitigation output exceeds the predetermined mitigation threshold, sending mitigation interface information and one or more commands directing the mobile device to display an onboarding mitigation interface based on the mitigation interface information, wherein the onboarding mitigation interface prompts for one or more additional onboarding verification inputs indicative of the user identity;

receive the one or more additional onboarding verification inputs to finalize the onboarding process of the product;

determining that a predetermined period of time has elapsed since finalizing the onboarding process of the product;

sending, to the mobile device and in response to determining that the predetermined period of time has elapsed since finalizing the onboarding process of the product, a spot check verification notification and one or more commands to display the spot check verification notification for a spot check verification of the product, wherein the spot check verification notification includes a request for the user to provide spot check verification information via the at least one sensor;

receiving, from the mobile device and in response to the spot check verification notification, the spot check verification information;

sending, to the mitigation analysis and output generation platform, the spot check verification information and one or more commands to generate a spot check verification output; and

receiving, from the mitigation analysis and output generation platform, the spot check verification output to finalize the spot check verification of the product.

16. The one or more non-transitory computer-readable storage media of claim 15 , wherein the at least one sensor is one of a camera, a voice recorder, a motion sensor, a global positioning sensor, a temperature sensor, a heart rate monitor, an accelerometer, a pressure sensor, and a movement sensor.

17. The one or more non-transitory computer-readable storage media of claim 15 , wherein the one or more onboarding verification inputs are one of an identification document, a passport, a driver's license, a finger print, a facial signature, biometrics, a voice signature, a GPS signature, a video, a photograph, an international mobile equipment identity (IMEi) number, a usage signature of the mobile device, or a pulse of the user.

18. The one or more non-transitory computer-readable storage media of claim 15 , wherein upon receiving the one or more additional onboarding verification inputs indicative of the user identity via the onboarding mitigation interface, the at least one processor further performs the steps of:

sending a notification to the mobile device which indicates the onboarding process is complete.

19. The one or more non-transitory computer-readable storage media of claim 15 , wherein the at least one processor further performs the steps of:

generating a digital identity signature based on the one or more onboarding verification inputs; and

sending the digital identity signature to the mitigation analysis and output generation platform.

20. The one or more non-transitory computer-readable storage media of claim 15 , wherein the at least one processor further performs the steps of:

determining a mitigation threshold for the spot check verification output; and

in response to determining that the spot check verification output exceeds the mitigation threshold, sending one or more commands directing a client management platform to display a mitigation notification, wherein the mitigation notification includes a notification that the user has failed a spot check.

Assignments (1)

Continuity (2)

References Cited (66)