Provisioning and operating an application for structured communications for emergency response and external system integration
In a method of managing emergency management information within an observation platform an emergency management and response application is provisioned at an observation platform. The provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform. In response to receipt at the observation platform of a report of an emergency, operation of the emergency management and response application is triggered within the observation platform. Emergency management information is sent, via the emergency management and response application, to a group of users of the observation platform. The emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
1. A method of managing emergency management information within an observation platform, the method comprising:
provisioning, at an observation platform, an emergency management and response application, wherein the provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform;
responsive to receipt at the observation platform of a report of an emergency, triggering operation of the emergency management and response application within the observation platform; and
sending, via the emergency management and response application, emergency management information to a group of users of the observation platform, wherein the emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
2. The method as recited in claim 1 , further comprising:
escalating, by the observation platform, the emergency management information to a larger audience based on a type of the emergency.
3. The method as recited in claim 1 , further comprising:
tracking, by the emergency management and response application, responses of users of the group of users to the emergency management information; and
determining, by the emergency management and response application, based on the user responses, a status of an overall emergency response in comparison to a default emergency response plan configured into the emergency management and response application as part of an enterprise policy on the observation platform.
4. The method as recited in claim 1 , further comprising:
gathering, from users of the group of users, data and primary statistics, wherein the data and primary statistics are selected from a group of data and primary statistics consisting of: a task name; a task status; a timestamp for when a task was offered; a timestamp for when a task was assigned; a timestamp for when a task was accepted; a timestamp for when a task was updated; a timestamp for when a task was completed; location information of one or more users of the group of users; and an interaction between users of the group of users.
5. The method as recited in claim 4 , further comprising:
analyzing, by the observation platform, the data and primary statistics; and
sending, by the observation platform, the analyzed data and primary to one of management and other users for decision making purposes, supported in various locations.
6. The method as recited in claim 5 , further comprising:
based on results of the analysis and user actions, sending, via the emergency management and response application, supplemental emergency management information to at least one user of the group of users.
7. The method as recited in claim 5 , further comprising:
based on results of the analysis, adjusting, by the observation platform, enterprise policy controlling the emergency management and response application.
8. The method as recited in claim 1 , further comprising:
establishing a communicative connection between the emergency management and response application and a system external to the observation platform.
9. The method as recited in claim 8 , further comprising:
sending, to the external system, data and primary statistics gathered from users of the group of users, wherein the data and primary statistics are selected from a group of data and primary statistics consisting of: a task name; a task status; a timestamp for when a task was offered; a timestamp for when a task was assigned; a timestamp for when a task was accepted; a timestamp for when a task was updated; a timestamp for when a task was completed; location information of one or more users of the group of users; and an interaction between users of the group of users.
10. The method as recited in claim 9 , further comprising:
based on external system interactions, sending, via the emergency management and response application, additional emergency management information to at least one user of the group of users.
11. A non-transitory computer-usable storage medium having instructions embodied therein that, when executed, cause a computer system to perform a method of managing emergency management information within an observation platform, the method comprising:
provisioning, at an observation platform, an emergency management and response application, wherein the provisioning is administered by a cloud services platform and includes configuration and deployment of the emergency management and response application within the observation platform;
responsive to receipt at the observation platform of a report of an emergency, triggering operation of the emergency management and response application within the observation platform; and
sending, via the emergency management and response application, emergency management information to a group of users of the observation platform, wherein the emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency.
12. An observation platform comprising:
a computer system;
a first communication device associated with a first user;
a second communication device associated with and communicatively coupled with the computer system; and
a plurality of additional communication devices, where each of the plurality of additional communication devices is associated with a different user of a plurality of additional users; and
wherein the computer system is configured to communicate with the first communication device and the plurality of additional communication devices via the second communication device and is further configured to:
provision, at the observation platform, an emergency management and response application, wherein the provisioning is administered by a cloud services platform in collaboration with the computer system and includes configuration and deployment of the emergency management and response application within the observation platform;
responsive to receipt at the observation platform of a report of an emergency, trigger operation of the emergency management and response application within the observation platform; and
send, via the emergency management and response application, emergency management information to a group of users of the observation platform, information, wherein the emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency, wherein the group of users is selected from the first user and the plurality of additional users.
13. The observation platform of claim 12 , wherein the computer system is further configured to:
escalate the emergency management information to a larger audience based on a type of the emergency.
14. The observation platform of claim 12 , wherein the computer system is further configured to:
track responses of users of the group of users to the emergency management information; and
determine, based on the user responses, a status of an overall emergency response in comparison to a default emergency response plan configured into the emergency management and response application as part of an enterprise policy on the observation platform.
15. The observation platform of claim 12 , wherein the computer system is further configured to:
gather, from users of the group of users, data and primary statistics, wherein the data and primary statistics are selected from a group of data and primary statistics consisting of: a task name; a task status; a timestamp for when a task was offered; a timestamp for when a task was offered assigned; a timestamp for when a task was accepted; a timestamp for when a task was updated; a timestamp for when a task was completed; location information of one or more users of the group of users; and an interaction between users of the group of users.
16. The observation platform of claim 12 , wherein the computer system is further configured to:
establish a communicative connection between the emergency management and response application and a system external to the observation platform.
17. The observation platform of claim 16 , wherein the report of an emergency is received from the system external to the observation platform.
18. The observation platform of claim 12 , wherein the report of an emergency is received from the first user via the first communication device.
19. A system comprising:
an observation platform remote from and communicatively coupled with a cloud services platform, the observation platform comprising:
a computer system;
a first communication device associated with a first user;
a second communication device associated with and communicatively coupled with the computer system; and
a plurality of additional communication devices, where each of the plurality of additional communication devices is associated with a different user of a plurality of additional users; and
a cloud services platform comprising:
a functional application suite which includes a plurality of remotely provisionable applications wherein an emergency management and response application is one of the plurality of remotely provisionable applications; and
an external systems interface configured to couple the observation platform via the cloud services platform with one or more systems external to the observation platform; and
wherein the cloud services platform is configured to provision, at the observation platform, the emergency management and response application, wherein the provisioning includes configuration and deployment of the emergency management and response application within the observation platform; and
wherein the computer system is configured to communicate with the first communication device and the plurality of additional communication devices via the second communication device and is further configured to:
responsive to receipt at the observation platform of a report of an emergency, trigger operation of the emergency management and response application within the observation platform; and
send, via the emergency management and response application, emergency management information to a group of users of the observation platform, information, wherein the emergency management information includes at least one of an alert related to the emergency and instructions related to the emergency, wherein the group of users is selected from the first user and the plurality of additional users.
20. The system of claim 19 , wherein the computer system is further configured to:
escalate the emergency management information to a communicative connection between the emergency management and response application and a system external to the observation platform.
21. The system of claim 19 , wherein the computer system is further configured to:
gather, from users of the group of users, data and primary statistics, wherein the data and primary statistics are selected from a group of data and primary statistics consisting of: a task name; a task status; a timestamp for when a task was offered; a timestamp for when a task was offered assigned; a timestamp for when a task was accepted; a timestamp for when a task was updated; a timestamp for when a task was completed; location information of one or more users of the group of users; and an interaction between users of the group of users.
22. The system of claim 19 , wherein the computer system is further configured to:
invoke, via the emergency management and response application, features of a personality application to change a sound of a system voice to a personality associated with urgent or emergency situations.