Loyalty program system, apparatus, and media
Systems, methods, and apparatus are disclosed for managing a loyalty program. In some embodiments, a system includes a loyalty program management (LPM) system and a point-of-sale (POS) terminal. The POS terminal is configured to read a membership identifier, identify a plurality of goods, complete a sale of the identified plurality of goods to the member, and transmit, to the loyalty program management system, the read membership identifier and information about the identified plurality of goods. Based on the received information, the LPM system is configured to identify one or more point categories, and update earned loyalty points of the member in each of the identified one or more point categories. The LPM system is further configured to provide the POS terminal with a redemption value to be applied to the sale.
1. A method, comprising:
reading, via one or more point-of-sale (POS) devices, a code from a physical item, wherein the code is representative of a membership identifier that is assigned to a member of a loyalty program;
reading, via the one or more POS devices, a product code from an item, wherein the product code identifies the item;
receiving, via a server, information regarding a purchase of the item by the member of the loyalty program, wherein the information comprises the membership identifier and the product code;
determining, via the server, an earn offer, according to the information received from the one or more POS devices, wherein the earn offer applies to a purchase of the item; and
updating, via the server, earned loyalty points of the member in one or more point categories according to a quantity of loyalty points earned in each of the one or more point categories based on the purchase of the item, wherein:
the purchase of the item is associated with a particular department of a store having a plurality of departments, and
the earn offer favors the particular department over other departments of the store.
2. The method of claim 1 , wherein the method comprises transmitting a confirmation from the server to a POS terminal, wherein the confirmation identifies the quantity of loyalty points that the purchase of the item earned the member in each of the one or more point categories.
3. The method of claim 2 , wherein the method comprises presenting, to the member via the POS terminal, the quantity of loyalty points earned by the member in each of a plurality of point categories.
4. The method of claim 1 , wherein the method comprises limiting, via the server, a total quantity of loyalty points to be awarded under the earn offer.
5. The method of claim 1 , wherein the method comprises restricting redemption of the quantity of loyalty points to a future purchase.
6. The method of claim 1 , wherein the method comprises awarding a greater redemption value for the quantity of loyalty points earned by the purchase of the item in a particular point category, when applied to a future purchase associated with a particular department.
7. One or more non transitory computer readable media comprising instructions, that in response to being executed, result in an operation of a point of sale (POS) terminal comprising:
transmitting, to one or more servers from the POS terminal, information regarding a purchase of an item by the member of the loyalty program, wherein:
the information comprises a membership identifier and a product code,
the membership identifier is assigned to a member of a loyalty program,
a code is read from a physical item via one or more POS devices,
the code is representative of the membership identifier,
the product code identifies an item, and
the product code is read from an item via one or more POS devices;
receiving, via the POS terminal from the one or more servers, an update of earned loyalty points of the member, in one or more point categories, according to a quantity of loyalty points earned in each of the one or more point categories based on a purchase of the item, wherein:
the purchase of the item is associated with a particular department of a store having a plurality of departments, and
the earn offer favors the particular department over other departments of the store.
8. The one or more non transitory computer readable media comprising instructions of claim 7 , wherein the operation of the POS terminal comprises receiving a confirmation, from the one or more servers, wherein the confirmation identifies the quantity of loyalty points that the purchase of the item earned the member in each of the one or more point categories.
9. The one or more non transitory computer readable media comprising instructions of claim 8 , wherein the operation of the POS terminal comprises presenting to the member, via the POS terminal, the quantity of loyalty points earned by the member in each of a plurality of point categories.
10. The one or more non transitory computer readable media comprising instructions of claim 7 , wherein the operation of the POS terminal comprises limiting a total quantity of loyalty points to be awarded under the earn offer.
11. The one or more non transitory computer readable media comprising instructions of claim 7 , wherein the operation of the POS terminal comprises restricting redemption of the quantity of loyalty points to a future purchase.
12. The one or more non transitory computer readable media comprising instructions of claim 7 , wherein the operation of the POS terminal comprises awarding a greater redemption value for the quantity of loyalty points earned by the purchase of the item in a particular point category, when applied to a future purchase associated with a particular department.
13. A system, comprising:
one or more point of sale (POS) devices configured to:
read a code from a physical item, wherein the code is representative of a membership identifier that is assigned to a member of a loyalty program, and
read a product code from an item, wherein the product code identifies the item; and
one or more servers configured to:
receive information regarding a purchase of the item by the member of the loyalty program, wherein the information comprises the membership identifier and the product code;
determine an earn offer, according to the information received from the POS terminal, wherein the earn offer applies to a purchase of the item; and
update earned loyalty points of the member in one or more point categories according to a quantity of loyalty points earned in each of the one or more point categories based on the purchase of the item, wherein:
the purchase of the item is associated with a particular department of a store having a plurality of departments, and
the earn offer favors the particular department over other departments of the store.
14. The system of claim 13 , wherein the server is configured to transmit a confirmation to a POS terminal, wherein the confirmation identifies the quantity of loyalty points that the purchase of the item earned the member in each of the one or more point categories.
15. The system of claim 14 , wherein the POS terminal presents the member with the quantity of loyalty points earned in each of a plurality of point categories.
16. The system of claim 13 , wherein the server is configured to limit a total quantity of loyalty points to be awarded under the earn offer.
17. The system of claim 13 , wherein the server is configured to restrict redemption of the quantity of loyalty points to a future purchase.
18. The system of claim 13 , wherein the server is configured to award a greater redemption value for the quantity of loyalty points earned by the purchase of the item in a particular point category, when applied to a future purchase associated with a particular department.
19. A method, comprising:
reading, via one or more point-of-sale (POS) devices, a code from a physical item, wherein the code is representative of a membership identifier that is assigned to a member of a loyalty program;
reading, via the one or more POS devices, a product code from an item, wherein the product code identifies the item;
receiving, via a server, information regarding a purchase of the item by the member of the loyalty program, wherein the information comprises the membership identifier and the product code;
determining, via the server, an earn offer, according to the information received from the one or more POS devices, wherein the earn offer applies to a purchase of the item;
updating, via the server, earned loyalty points of the member in one or more point categories according to a quantity of loyalty points earned in each of the one or more point categories based on the purchase of the item; and
restricting redemption of the quantity of loyalty points to a future purchase.
20. The method of claim 19 , wherein the method comprises awarding a greater redemption value for the quantity of loyalty points earned by the purchase of the item in a particular point category, when applied to a future purchase associated with a particular department.
21. A method, comprising:
reading, via one or more point-of-sale (POS) devices, a code from a physical item, wherein the code is representative of a membership identifier that is assigned to a member of a loyalty program;
reading, via the one or more POS devices, a product code from an item, wherein the product code identifies the item;
receiving, via a server, information regarding a purchase of the item by the member of the loyalty program, wherein the information comprises the membership identifier and the product code;
determining, via the server, an earn offer, according to the information received from the one or more POS devices, wherein the earn offer applies to a purchase of the item;
updating, via the server, earned loyalty points of the member in one or more point categories according to a quantity of loyalty points earned in each of the one or more point categories based on the purchase of the item; and
awarding a greater redemption value for the quantity of loyalty points earned by the purchase of the item in a particular point category, when applied to a future purchase associated with a particular department.
22. One or more non transitory computer readable media comprising instructions, that in response to being executed, result in an operation of a point of sale (POS) terminal comprising:
transmitting, to one or more servers from the POS terminal, information regarding a purchase of an item by the member of the loyalty program, wherein:
the information comprises a membership identifier and a product code,
the membership identifier is assigned to a member of a loyalty program,
a code is read from a physical item via one or more POS devices,
the code is representative of the membership identifier,
the product code identifies an item, and
the product code is read from an item via one or more POS devices;
receiving, via the POS terminal from the one or more servers, an update of earned loyalty points of the member, in one or more point categories, according to a quantity of loyalty points earned in each of the one or more point categories based on a purchase of the item; and
restricting redemption of the quantity of loyalty points to a future purchase.
23. The one or more non transitory computer readable media comprising instructions of claim 22 , wherein the operation of the POS terminal comprises awarding a greater redemption value for the quantity of loyalty points earned by the purchase of the item in a particular point category, when applied to a future purchase associated with a particular department.
24. One or more non transitory computer readable media comprising instructions, that in response to being executed, result in an operation of a point of sale (POS) terminal comprising:
transmitting, to one or more servers from the POS terminal, information regarding a purchase of an item by the member of the loyalty program, wherein:
the information comprises a membership identifier and a product code,
the membership identifier is assigned to a member of a loyalty program,
a code is read from a physical item via one or more POS devices,
the code is representative of the membership identifier,
the product code identifies an item, and
the product code is read from an item via one or more POS devices;
receiving, via the POS terminal from the one or more servers, an update of earned loyalty points of the member, in one or more point categories, according to a quantity of loyalty points earned in each of the one or more point categories based on a purchase of the item; and
awarding a greater redemption value for the quantity of loyalty points earned by the purchase of the item in a particular point category, when applied to a future purchase associated with a particular department.
25. A system, comprising:
one or more point of sale (POS) devices configured to:
read a code from a physical item, wherein the code is representative of a membership identifier that is assigned to a member of a loyalty program, and
read a product code from an item, wherein the product code identifies the item; and
one or more servers configured to:
receive information regarding a purchase of the item by the member of the loyalty program, wherein the information comprises the membership identifier and the product code;
determine an earn offer, according to the information received from the POS terminal, wherein the earn offer applies to a purchase of the item;
update earned loyalty points of the member in one or more point categories according to a quantity of loyalty points earned in each of the one or more point categories based on the purchase of the item; and
restrict redemption of the quantity of loyalty points to a future purchase.
26. The system of claim 25 , wherein the server is configured to award a greater redemption value for the quantity of loyalty points earned by the purchase of the item in a particular point category, when applied to a future purchase associated with a particular department.
27. A system, comprising:
one or more point of sale (POS) devices configured to:
read a code from a physical item, wherein the code is representative of a membership identifier that is assigned to a member of a loyalty program, and
read a product code from an item, wherein the product code identifies the item; and
one or more servers configured to:
receive information regarding a purchase of the item by the member of the loyalty program, wherein the information comprises the membership identifier and the product code;
determine an earn offer, according to the information received from the POS terminal, wherein the earn offer applies to a purchase of the item;
update earned loyalty points of the member in one or more point categories according to a quantity of loyalty points earned in each of the one or more point categories based on the purchase of the item; and
award a greater redemption value for the quantity of loyalty points earned by the purchase of the item in a particular point category, when applied to a future purchase associated with a particular department.