IP Library Granted Patent US 12,302,197
Granted Patent B2
US 12,302,197 · App. 18/200,568 · Granted May 13, 2025

Apparatuses, methods, and computer program products for centralized channel management in a group-based communication system

Inventors: Colin Gibbs (San Francisco, CA); Carmen Raffa (San Francisco, CA); Matthew Kump (Vancouver, CA); Aish Raj Dahal (San Francisco, CA); Jessica Rae Petersen (Oakland, CA); Ayushi Samaddar (Emeryville, CA); Robin McConnell Balaga (San Francisco, CA); Jessica Victoria Miller (Sunnyvale, CA)
Assignee: Salesforce, Inc.
H04W4/08H04L51/216H04L63/104H04M3/53H04W4/12
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Quick Facts
Patent No.
US 12,302,197
App. No.
18/200,568
Granted
May 13, 2025
Kind
B2
Abstract

Centralized channel management of a set group-based communication system is described. A channel management interface, of the group-based communication system, can be presented via a client of a user associated with a first organization, wherein the channel management interface includes communication channels associated with the first organization, wherein at least a first communication channel is associated with the first organization and a second organization, and wherein at least a second communication channel is associated with the first organization and a third organization. A request can be received via the channel management interface to initiate a channel management action associated with at least one of the first communication channel or the second communication channel and in response to receiving the request to initiate the channel management action, data associated with at least one of the first communication channel or the second communication channel can be updated.

Claims (38)

1. A method, implemented by one or more computing devices of a group-based communication system, comprising:

receiving, via a first user interface of the group-based communication system presented via a client device of a user associated with a first organization, a first request to generate a communication channel that is to include one or more first users of the first organization and one or more second users of a second organization that is different than the first organization;

generating, based at least in part on the first request, the communication channel, wherein members of the communication channel include the one or more first users and the one or more second users;

determining, based at least in part on input from the user, one or more settings that indicate at least one of users that are authorized to access the communication channel or actions that the members are authorized to perform in association with the communication channel;

receiving, from the user and via the first user interface or a second user interface of the group-based communication system, a second request for a modification to the communication channel; and

updating, based at least in part on the second request, data associated with the communication channel.

2. The method as recited in claim 1 , wherein the first user interface or the second user interface is a channel management interface that facilitates generation and modification of communication channels associated with the first organization and other organizations, including the second organization, that are external to the first organization.

3. The method as recited in claim 1 , wherein updating the data comprises implementing the modification with respect to the communication channel.

4. The method as recited in claim 1 , wherein the one or more settings apply to each of the members of the communication channel.

5. The method as recited in claim 1 , wherein the one or more settings apply to a subset of the members of the communication channel that is less than an entirety of the members of the communication channel.

6. The method as recited in claim 1 , wherein the one or more settings indicate whether the members are authorized to create communication channels within the group-based communication system, wherein the communication channels include at least one of private communication channels that are accessible to a limited set of users of the group-based communication system, public communication channels that are accessible to users in addition to the limited set of users, or shared communication channels that are accessible to users from different organizations.

7. The method as recited in claim 1 , wherein the one or more settings indicate whether the members of the communication channel are authorized to invite additional users to join the communication channel.

8. The method as recited in claim 1 , wherein the one or more settings indicate whether the members of the communication channel are authorized to join a second communication channel that includes users of different organizations.

9. The method as recited in claim 1 , wherein determining the one or more settings comprises receiving, from the user and via the first user interface, a selection of one or more selectable controls associated with the one or more settings.

10. The method as recited in claim 1 , wherein receiving the second request comprises receiving, from the user and via the first user interface, a selection of one or more selectable controls associated with the modification, wherein the modification corresponds to one or more changes to the one or more settings.

11. A system comprising:

one or more processors;

memory; and

one or more computer-executable instructions stored in the memory and executable by the one or more processors to perform operations comprising:

receiving, via a first user interface of a group-based communication system presented via a client device of a user associated with a first organization, a first request to generate a communication channel that is to include one or more first users of the first organization and one or more second users of a second organization that is different than the first organization;

generating, based at least in part on the first request, the communication channel, wherein members of the communication channel include the one or more first users and the one or more second users;

determining, based at least in part on input from the user, one or more settings that indicate at least one of users that are authorized to access the communication channel or actions that the members are authorized to perform in association with the communication channel;

receiving, from the user and via the first user interface or a second user interface of the group-based communication system, a second request for a modification to the communication channel; and

updating, based at least in part on the second request, data associated with the communication channel.

12. The system as recited in claim 11 , wherein the first user interface or the second user interface is a channel management interface that facilitates generation and modification of communication channels associated with the first organization and other organizations, including the second organization, that are external to the first organization.

13. The system as recited in claim 11 , wherein updating the data comprises implementing the modification with respect to the communication channel.

14. The system as recited in claim 11 , wherein the one or more settings apply to each of the members of the communication channel.

15. The system as recited in claim 11 , wherein the one or more settings apply to a subset of the members of the communication channel that is less than an entirety of the members of the communication channel.

16. One or more non-transitory computer-readable media storing one or more computer-executable instructions that, when executed by one or more processors, cause the one or more processors to perform operations comprising:

receiving, via a first user interface of a group-based communication system presented via a client device of a user associated with a first organization, a first request to generate a communication channel that is to include one or more first users of the first organization and one or more second users of a second organization that is different than the first organization;

generating, based at least in part on the first request, the communication channel, wherein members of the communication channel include the one or more first users and the one or more second users;

determining, based at least in part on input from the user, one or more settings that indicate at least one of users that are authorized to access the communication channel or actions that the members are authorized to perform in association with the communication channel;

receiving, from the user and via the first user interface or a second user interface of the group-based communication system, a second request for a modification to the communication channel; and

updating, based at least in part on the second request, data associated with the communication channel.

17. The one or more non-transitory computer-readable media as recited in claim 16 , wherein the one or more settings indicate whether the members are authorized to create communication channels within the group-based communication system, wherein the communication channels include at least one of private communication channels that are accessible to a limited set of users of the group-based communication system, public communication channels that are accessible to users in addition to the limited set of users, or shared communication channels that are accessible to users from different organizations.

18. The one or more non-transitory computer-readable media as recited in claim 16 , wherein the one or more settings indicate whether the members of the communication channel are authorized to invite additional users to join the communication channel.

19. The one or more non-transitory computer-readable media as recited in claim 16 , wherein the one or more settings indicate whether the members of the communication channel are authorized to join a second communication channel that includes users of different organizations.

20. The one or more non-transitory computer-readable media as recited in claim 16 , wherein determining the one or more settings comprises receiving, from the user and via the first user interface, a selection of one or more selectable controls associated with the one or more settings.

Assignments (3)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 31, 2025
From: GIBBS, COLIN; RAFFA, CARMEN; KUMP, MATTHEW; DAHAL, AISH RAJ; PETERSEN, JESSICA RAE; SAMADDAR, AYUSHI; BALAGA, ROBIN MCCONNELL; MILLER, JESSICA VICTORIA
To: SLACK TECHNOLOGIES, INC.
Reel/Frame 070082/0029 →
MERGER AND CHANGE OF NAME Recorded Jan 31, 2025
From: SLACK TECHNOLOGIES, INC.; SLACK TECHNOLOGIES, LLC
To: SLACK TECHNOLOGIES, LLC
Reel/Frame 070082/0063 →
MERGER Recorded Jan 31, 2025
From: SLACK TECHNOLOGIES, LLC
To: SALESFORCE.COM, INC.
Reel/Frame 070082/0125 →
Continuity (3)
Continuation 17316440 · May 10, 2021
Continuation 16779513 · Jan 31, 2020
Related Publication 20230328486A1 · Oct 12, 2023
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