Methods and Systems for Dynamically Generating Contextual User Interface Elements

1 . A method comprising:

receiving a request for a webpage from a computing device associated with a user of an online system;

identifying a plurality of support topics associated with the webpage;

accessing profile data associated with the user, wherein the profile data comprises reservation data for a travel reservation associated with the user;

filtering the plurality of support topics based on the reservation data associated with the user;

transmitting the web page to the computing device associated with the user, wherein the web page includes user interface elements displaying the filtered plurality of support topics;

receiving a user selection of a user interface element corresponding to a selected support topic of the plurality of support topics through the web page;

responsive to receiving the user selection, establishing a network connection between the computing device associated with the user and a computing device associated with a contact center agent; and

modifying the webpage to display chat messages between the user and the contact center agent within a chat interface, wherein the chat messages are related to the selected support topic.

2 . The method of claim 1 , wherein filtering the plurality of support topics based on the reservation data comprises:

identifying a status of the travel reservation based on the reservation data; and

filtering the plurality of support topics based upon the identified status.

3 . The method of claim 1 , wherein accessing the profile data associated with the user comprises:

querying a third-party database for the reservation data associated with the user.

4 . The method of claim 1 , wherein the travel reservation is an upcoming travel reservation.

5 . The method of claim 1 , wherein the travel reservation is a past travel reservation.

6 . The method of claim 1 , wherein the transmitted webpage includes the chat interface and wherein the chat interface comprises the user interface elements displaying the filtered plurality of support topics.

7 . The method of claim 1 , wherein modifying the webpage comprises:

modifying the webpage to display the reservation data for the travel reservation.

8 . The method of claim 7 , wherein modifying the webpage comprises:

modifying the chat interface of the webpage to display the reservation data for the travel reservation.

9 . The method of claim 1 , further comprising:

receiving data from a third-party database describing a region associated with the travel reservation; and

filtering the plurality of support topics based on the data from the third-party database.

10 . The method of claim 1 , wherein identifying the plurality of support topics comprises:

identifying a plurality of support topics associated with a URL of the webpage.

11 . A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform operations comprising:

receiving a request for a webpage from a computing device associated with a user of an online system;

identifying a plurality of support topics associated with the webpage;

accessing profile data associated with the user, wherein the profile data comprises reservation data for a travel reservation associated with the user;

filtering the plurality of support topics based on the reservation data associated with the user;

transmitting the web page to the computing device associated with the user, wherein the web page includes user interface elements displaying the filtered plurality of support topics;

receiving a user selection of a user interface element corresponding to a selected support topic of the plurality of support topics through the web page;

responsive to receiving the user selection, establishing a network connection between the computing device associated with the user and a computing device associated with a contact center agent; and

modifying the webpage to display chat messages between the user and the contact center agent within a chat interface, wherein the chat messages are related to the selected support topic.

12 . The computer-readable medium of claim 11 , wherein filtering the plurality of support topics based on the reservation data comprises:

identifying a status of the travel reservation based on the reservation data; and

filtering the plurality of support topics based upon the identified status.

13 . The computer-readable medium of claim 11 , wherein accessing the profile data associated with the user comprises:

querying a third-party database for the reservation data associated with the user.

14 . The computer-readable medium of claim 11 , wherein the travel reservation is an upcoming travel reservation.

15 . The computer-readable medium of claim 11 , wherein the travel reservation is a past travel reservation.

16 . The computer-readable medium of claim 11 , wherein the transmitted webpage includes the chat interface and wherein the chat interface comprises the user interface elements displaying the filtered plurality of support topics.

17 . The computer-readable medium of claim 11 , wherein modifying the webpage comprises:

modifying the webpage to display the reservation data for the travel reservation.

18 . The computer-readable medium of claim 17 , wherein modifying the webpage comprises:

modifying the chat interface of the webpage to display the reservation data for the travel reservation.

19 . The computer-readable medium of claim 11 , wherein the operations further comprise:

receiving data from a third-party database describing a region associated with the travel reservation; and

filtering the plurality of support topics based on the data from the third-party database.

20 . The computer-readable medium of claim 11 , wherein identifying the plurality of support topics comprises:

identifying a plurality of support topics associated with a URL of the webpage.