Context-based interactive telephone system navigation
In aspects of context-based interactive telephone menu navigation, a media device obtains an interactive telephone menu associated with a product correlated with a user profile. The media device identifies an automated navigation of the interactive telephone menu based on the product and injects one or more automated menu inputs of the automated navigation to reach a navigation point of the interactive telephone menu associated with the product.
1 . A method, comprising:
receiving, from a product owned by a user, a notification indicating a malfunction of the product;
obtaining an interactive telephone menu associated with the product correlated with a user profile of the user;
identifying, automatically responsive to a telephone call that has been initiated, one or more menu options into an automated navigation of the interactive telephone menu based on the product; and
injecting, without user input, one or more automated menu inputs of the automated navigation to bypass the one or more menu options and reach a navigation point of the interactive telephone menu associated with the product.
2 . The method of claim 1 , wherein the identifying is based on detecting a dialing of a telephone number associated with the interactive telephone menu.
3 . The method of claim 1 , wherein the injecting is based on:
prompting for acceptance of the automated navigation; and
receiving a selectable input indicating the acceptance of the automated navigation.
4 . The method of claim 1 , wherein the obtaining the interactive telephone menu includes at least one of:
recording a user interaction with the interactive telephone menu;
connecting to the interactive telephone menu and navigating menu options of the interactive telephone menu; or
downloading the interactive telephone menu from a server.
5 . The method of claim 1 , wherein the user profile includes at least one of a preferred language, the interactive telephone menu, the product, a unique identifier of the product, an ownership status of the product, a functional status of the product, a status update of the product, the notification indicating the malfunction of the product, or a telephone number associated with customer service of the product.
6 . The method of claim 5 , further comprising receiving an additional notification indicating a malfunction of an additional product stored in the user profile and associated with the interactive telephone menu.
7 . The method of claim 6 , further comprising:
identifying an additional automated navigation of the interactive telephone menu for the malfunction of the additional product; and
providing a prompt offering to execute at least one of the automated navigation for the malfunction of the product or the additional automated navigation for the malfunction of the additional product.
8 . The method of claim 1 , wherein the product is at least one of a consumer product, an electronic device, an appliance, a service, a subscription, or a purchased item.
9 . The method of claim 1 , wherein the interactive telephone menu is associated with a provider of the product, the provider including a manufacturer of the product, a retailer of the product, or a service provider of the product.
10 . A media device, comprising:
a memory to maintain a user profile of interactive telephone menus and product information; and
a processor coupled with the memory, the processor configured to cause the media device to:
receive, from a product owned by a user, a notification indicating a malfunction of the product;
obtain an interactive telephone menu associated with the product correlated with the user profile of the user;
identify, automatically responsive to a telephone call that has been initiated, one or more menu options into an automated navigation of the interactive telephone menu based on the product; and
inject, without user input, one or more automated menu inputs of the automated navigation to bypass the one or more menu options and reach a navigation point of the interactive telephone menu associated with the product.
11 . The media device of claim 10 , wherein the processor is further configured to cause the media device to detect a dialing of a telephone number associated with the interactive telephone menu.
12 . The media device of claim 10 , wherein to inject the one or more automated menu inputs of the automated navigation, the processor is configured to cause the media device to:
prompt for acceptance of the automated navigation; and
receive a selectable input indicating the acceptance of the automated navigation.
13 . The media device of claim 10 , wherein the processor is further configured to cause the media device to perform at least one of:
record a user interaction with the interactive telephone menu;
connect to the interactive telephone menu and navigating menu options of the interactive telephone menu; or
download the interactive telephone menu from a server.
14 . The media device of claim 10 , wherein the user profile includes at least one of a preferred language, the interactive telephone menu, the product, a unique identifier of the product, an ownership status of the product, a functional status of the product, a status update of the product, the notification indicating the malfunction of the product, or a telephone number associated with customer service of the product.
15 . A non-transitory computer-readable medium storing code, the code comprising instructions executable by a processor of a media device to:
receive, from a product owned by a user, a notification indicating a malfunction of the product;
obtain an interactive telephone menu associated with the product correlated with a user profile of the user;
identify, automatically responsive to a telephone call that has been initiated, one or more menu options into an automated navigation of the interactive telephone menu based on the malfunction of the product; and
inject, without user input, one or more automated menu inputs of the automated navigation to bypass the one or more menu options and reach a navigation point of the interactive telephone menu associated with the malfunction of the product.
16 . The non-transitory computer-readable medium of claim 15 , wherein the code includes the instructions further executable by the processor to detect an initiation of a telephone number associated with the interactive telephone menu.
17 . The non-transitory computer-readable medium of claim 15 , wherein the code includes the instructions further executable by the processor to:
prompt for acceptance of the automated navigation; and
receive a selectable input that indicates the acceptance of the automated navigation.
18 . The non-transitory computer-readable medium of claim 15 , wherein the code includes the instructions further executable by the processor to perform at least one of:
record a user interaction with the interactive telephone menu;
connect to the interactive telephone menu and navigate menu options of the interactive telephone menu; or
download the interactive telephone menu from a server.
19 . The non-transitory computer-readable medium of claim 15 , wherein the product is at least one of a consumer product, an electronic device, an appliance, a service, a subscription, or a purchased item.
20 . The non-transitory computer-readable medium of claim 15 , wherein the interactive telephone menu is associated with a provider of the product, the provider including a manufacturer of the product, a retailer of the product, or a service provider of the product.