Moderating query requests and structured communications using context for communicating with external systems
In a method of moderating action requests and structured communications using context, responsive to a request interaction, a computer system sets up an action request regarding a structured communication in an observation platform. The action request is a query. The computer system analyzes the query with respect to context in the observation platform. The context is one of user context in the observation platform and device context in the observation platform. The computer system analyzes the query with respect to status in the observation platform. The status is one of user status in the observation platform and device status in the observation platform. The computer system moderates interactions with an external system with respect to the structured communication based on results of the context and status analyses, wherein the external system is external to the observation platform.
1. A method of moderating action requests and structured communications using context, the method comprising:
responsive to a request interaction, setting up, by a computer system, an action request regarding a structured communication in an observation platform, wherein the action request is a query;
analyzing, by the computer system, the query with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform;
analyzing, by the computer system, the query with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform; and
moderating, by the computer system, interactions with an external system with respect to the structured communication based on results of the context and status analyses, wherein the external system is external to the observation platform.
2. The method as recited in claim 1 , further comprising:
collecting, by the computer system, data from the observation platform in relation to at least one of the user context, user status, device context, and device status prior to the query, wherein the collected data is stored for one or more of analysis, use in making policy decisions, use in making context decisions, and reporting.
3. The method as recited in claim 2 , further comprising:
making, by the computer system, the context and the collected data available to the external system for decision making purposes.
4. The method as recited in claim 1 , further comprising:
collecting and storing, by the computer system, data from the observation platform in relation to one or more of the user context, the device context, the user status, and the device status after the query for one or more of analysis, measurement of primary statistics, determination of secondary statistics, and measurement of performance.
5. The method as recited in claim 1 , wherein the responsive to a request interaction, setting up by a computer system, an action request regarding a structured communication in an observation platform, wherein the action request is a query comprises:
responsive to the request interaction as a user command to the computer system, setting up by the computer system, the action request regarding the structured communication in the observation platform.
6. The method as recited in claim 1 , wherein the responsive to a request interaction, setting up by a computer system, an action request regarding a structured communication in an observation platform, wherein the action request is a query comprises:
responsive to the request interaction as a proximity detection by the computer system, setting up by the computer system, the action request regarding the structured communication in the observation platform.
7. The method as recited in claim 1 , wherein the responsive to a request interaction, setting up by a computer system, an action request regarding a structured communication in an observation platform, wherein the action request is a query comprises:
responsive to the request interaction of an external system interaction with the computer system, setting up by the computer system, the action request regarding the structured communication in the observation platform.
8. The method as recited in claim 1 , wherein the responsive to a request interaction, setting up by a computer system, an action request regarding a structured communication in an observation platform, wherein the action request is a query comprises:
collecting data from users and systems within the observation platform; and
applying processes and procedures to the collected data to generate analytics.
9. The method as recited in claim 1 , wherein the responsive to a request interaction, setting up by a computer system, an action request regarding a structured communication in an observation platform, wherein the action request is a query comprises:
adding additional data to user context based on interaction of a user with external systems including responses, actions, productivity measurements, skill assessments, attitude evaluations, voice analysis, and information relevant to making business and personnel decisions.
10. The method as recited in claim 1 , wherein the responsive to a request interaction, setting up by a computer system, an action request regarding a structured communication in an observation platform, wherein the action request is a query comprises:
adding additional data to user context based an interaction of a user within the observation platform, wherein the additional data is selected from the additional data consisting of: a user identification of the user, total time on system of the user, a current location of the user, a location wherein time has been spent by the user, a department where time has been spent by a user, a role of the user, a group membership of the user, a communication pattern of the user, device identifications for mobile devices nearby the user, a number of proximity counts for a specific mobile device detected in proximity to the user, and a length of time spent by a visitor in proximity to the user.
11. The method as recited in claim 1 , wherein the responsive to a request interaction, setting up, by a computer system, an action request regarding a structured communication in an observation platform, wherein the action request is a query comprises:
recognizing the query based on text converted from an audible signal, without a user saying key terms.
12. The method as recited in claim 1 , wherein the analyzing, by the computer system, the query with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform comprises:
analyzing, by the computer system, the query with respect to context in the observation platform, where the context is one of user context in the observation platform, device context in the observation platform, and performance factor context determined by combining verbal question-and-answer functions, with location data.
13. A non-transitory computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method of moderating action requests and structured communications using context, the method comprising:
analyzing, by the computer system, the action request with respect to a programmable policy of an observation platform and applications installed on the observation platform, wherein the action request is a query;
analyzing, by the computer system, the query with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform;
analyzing, by the computer system, the query with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform; and
moderating, by the computer system, interactions with an external system with respect to the structured communication based on results of the context and status analyses, wherein the external system is external to the observation platform.
14. The non-transitory computer-usable storage medium of claim 13 , wherein the method further comprises:
collecting, by the computer system, data from the observation platform in relation to the structured communication, wherein the collected data is stored for one or more of analysis, use in making policy decisions, use in making context decisions, and reporting.
15. The non-transitory computer-usable storage medium of claim 14 , wherein the method further comprises:
making, by the computer system, the context and the collected data available to the external system for decision making purposes.
16. An observation platform comprising:
a computer system;
a first communication device associated with a first user;
a second communication device associated with and communicatively coupled with the computer system; and
a plurality of additional communication devices, where each of the plurality of additional communication devices is associated with a different user of a plurality of additional users; and
wherein the computer system is configured to communicate with the first communication device and the plurality of additional communication devices via the second communication device and is further configured to:
responsive to a request interaction, set up an action request regarding a structured communication in the observation platform, wherein the action request is a query;
analyze the query with respect to context in the observation platform, where the context is one of user context in the observation platform and device context in the observation platform;
analyze the query with respect to status in the observation platform, where the status is one of user status in the observation platform and device status in the observation platform; and
moderate interactions with an external system with respect to the structured communication based on results of the context and status analyses, wherein the external system is external to the observation platform.
17. The observation platform as recited in claim 16 , wherein the computer system is further configured to:
collect data from the observation platform in relation to the structured communication, wherein the collected data is stored for one or more of analysis, use in making policy decisions, use in making context decisions, and reporting.
18. The observation platform as recited in claim 16 , wherein the request interaction comprises a user command to the computer system.
19. The observation platform as recited in claim 16 , wherein the request interaction comprises a proximity detection by the computer system.
20. The observation platform as recited in claim 16 , wherein the request interaction comprises an external system interaction with the computer system.