SYSTEMS AND METHODS FOR VOICE COMMUNICATION ROUTING

1 . A method for routing traffic for voice communication, the method comprising:

receiving a request to establish a telecommunication link with a destination phone number;

transmitting the received request to establish the telecommunication link to the destination phone number via a session initiated protocol (SIP) trunk;

determining that the request to establish the telecommunication link via the SIP trunk failed; and

transmitting, via a communication channel other than the SIP trunk, the received request to establish the telecommunication link to a separate destination based on a predetermined routing protocol.

2 . The method of claim 1 , wherein the determining that the request to establish the telecommunication link failed includes receiving an indication from the destination that the request has been denied.

3 . The method of claim 1 , wherein the determining that the request to establish the telecommunication link failed includes a timeout for response from the destination.

4 . The method of claim 1 , wherein the destination phone number is associated with one or more of an internet protocol (IP) phone or a voice over IP (VoIP) phone.

5 . The method of claim 1 , wherein the communication channel other than a SIP trunk includes a public switched telephone network (PSTN) line.

6 . The method of claim 1 , wherein the communication channel other than the SIP trunk includes an internet network connection.

7 . The method of claim 1 , wherein the separate destination includes a customer application.

8 . The method of claim 1 , wherein the separate destination is a web real-time communication application.

9 . The method of claim 1 , wherein the separate destination is a uniform resource locator (URL) pointing to a customer exposed webhook, and wherein the customer exposed webhook permits dynamic routing following creation of the predetermined routing protocol.

10 . The method of claim 1 , wherein the separate destination is a PSTN-connected phone line.

11 . The method of claim 1 , further comprising:

determining that the received request to establish the telecommunication link to a separate destination via a communication channel other than the SIP trunk failed; and

transmitting, via a second communication channel other than the SIP trunk, the received request to establish the telecommunication link to a second separate destination based on the predetermined routing protocol.

12 . A non-transitory computer-readable medium storing instructions thereon that, when executed by one or more processors, cause the one or more processors to perform operations comprising:

receiving a request to establish a telecommunication link with a destination phone number;

transmitting the received request to establish the telecommunication link to the destination phone number via a session initiated protocol (SIP) trunk;

determining that the request to establish the telecommunication link via the SIP trunk failed; and

transmitting, via a communication channel other than the SIP trunk, the received request to establish the telecommunication link to a separate destination based on a predetermined routing protocol.

13 . The non-transitory computer-readable medium of claim 12 , wherein the communication channel other than the SIP trunk includes an internet network connection.

14 . The non-transitory computer-readable medium of claim 12 , wherein the separate destination is a uniform resource locator (URL) pointing to a customer exposed webhook, and wherein the customer exposed webhook permits dynamic routing following creation of the predetermined routing protocol.

15 . The non-transitory computer-readable medium of claim 12 , further comprising instructions thereon that, when executed by the one or more processors, cause the one or more processors to further perform operations including:

determining that the received request to establish the telecommunication link to a separate destination via a communication channel other than the SIP trunk failed; and

transmitting, via a second communication channel other than the SIP trunk, the received request to establish the telecommunication link to a second separate destination based on a predetermined routing protocol.

16 . The non-transitory computer-readable medium of claim 12 , wherein the separate destination includes a customer application.

17 . The non-transitory computer-readable medium of claim 12 , wherein the separate destination is a web real-time communication application.

18 . A system comprising:

a data storage device storing processor-readable instructions; and

one or more processors operatively connected to the data storage device and configured to execute the instructions to perform operations including:

receiving a request to establish a telecommunication link with a destination phone number;

transmitting the received request to establish the telecommunication link to the destination phone number via a session initiated protocol (SIP) trunk;

determining that the request to establish the telecommunication link via the SIP trunk failed; and

transmitting, via a communication channel other than the SIP trunk, the received request to establish the telecommunication link to a separate destination based on a predetermined routing protocol.

19 . The system of claim 18 , wherein the communication channel other than the SIP trunk includes an internet network connection.

20 . The system of claim 18 , wherein the separate destination is a uniform resource locator (URL) pointing to a customer exposed webhook, and wherein the customer exposed webhook permits dynamic routing following creation of the predetermined routing protocol.