AI-based compliance and preference system
A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises includes storing a plurality of AI templates, each of which is associated with one or more AI routines, generating a campaign object associating one or more of the AI templates with a tenant enterprise from among the plurality of tenant enterprises, transforming a communication on a switching network associated with the tenant enterprise according to the one or more AI templates associated with the campaign object, and providing the transformed communication to a target legacy customer outreach platform of the tenant enterprise.
1. A method of providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises, the method comprising:
storing a plurality of AI templates, each of which is associated with one or more AI routines;
generating a campaign object associating one or more of the AI templates with a tenant enterprise;
scanning a communication between a customer and a bot to categorize an attribute of the customer; and
triggering an escalation on a target legacy customer outreach platform of the tenant enterprise to move the communication between the customer and the bot to a live dialog between the customer and an agent based on the attribute of the customer.
2. The method of claim 1 , wherein the bot comprises an AI routine from among the one more AI routines.
3. The method of claim 1 , wherein the communication between the customer and the bot is a telephone call.
4. The method of claim 1 , wherein the communication between the customer and the bot is a text message.
5. The method of claim 1 , wherein the communication between the customer and the bot is over a social media page.
6. The method of claim 1 , wherein the attribute of the customer comprises a sentiment of the customer.
7. The method of claim 1 , wherein the attribute of the customer comprises a tone of the customer.
8. The method of claim 1 , wherein the attribute of the customer comprises a personality of the customer.
9. The method of claim 1 , further comprising setting an alarm based on the attribute of the customer according to the one or more AI templates associated with the campaign object.
10. A non-transitory program storage medium on which are stored instructions executable by a processor to perform operations for providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises, the operations comprising:
storing a plurality of AI templates, each of which is associated with one or more AI routines;
generating a campaign object associating one or more of the AI templates with a tenant enterprise;
scanning a communication between a customer and a bot to categorize an attribute of the customer; and
triggering an escalation on a target legacy customer outreach platform of the tenant enterprise to move the communication between the customer and the bot to a live dialog between the customer and an agent based on the attribute of the customer.
11. The non-transitory program storage medium of claim 10 , wherein the bot comprises an AI routine from among the one more AI routines.
12. A system for providing artificial intelligence (AI) functionality to target legacy customer outreach platforms of a plurality of tenant enterprises, the system comprising:
a database for storing a plurality of AI templates, each of which is associated with one or more AI routines;
a decisioning and workflow engine for generating a campaign object associating one or more of the AI templates with a tenant enterprise; and
an AI-based compliance and preference server for scanning a communication between a customer and a bot to categorize an attribute of the customer and triggering an escalation on a target legacy customer outreach platform of the tenant enterprise to move the communication between the customer and the bot to a live dialog between the customer and an agent based on the attribute of the customer.
13. The system of claim 12 , wherein the bot comprises an AI routine from among the one more AI routines.