VIRTUAL AI REPRESENTATIVE
The present invention provides a method and system for communication between an artificially intelligent virtual representative and a user via both conversation and visual interaction. The invention encompasses several key components and processes that enable efficient and context-aware interactions between the virtual representative and the user. The system of the present invention includes a controller unit, large Language model (LLM) interactive-conversation unit, state manager unit, user input unit, action controller unit, vocalizer unit, knowledge base unit, user conversation encoder unit, and interrupt and user monitoring unit.
1 - 14 . (canceled)
15 . A computer program product for facilitating a directed conversation according to a criteria between an artificially-intelligent (AI) agent and an audience having program instructions embodied therewith, the program instructions executable on a processing circuit to cause the processing circuit to perform the steps comprising:
receiving by an AI system including the AI agent, a state machine controlling the directed conversation;
ingesting a knowledge base for the directed conversation by the AI system; and
provide an interactive presentation for the directed conversation, by the AI agent, as indicated by the state machine.
16 . The computer program product of claim 15 , wherein each entry in the received state machine further comprises:
a name, an instruction to perform by the AI agent, a transition condition, a next state, and an action for the AI agent to take after performing the instruction.
17 . The computer program product of claim 15 , wherein the criteria is defined by the received state machine.
18 . The computer program product of claim 15 , wherein the directed conversation is emulating a virtual sales agent.
19 . The computer program product of claim 15 , wherein the directed conversation is emulating a virtual customer service representative.
20 . The computer program product of claim 15 , wherein the directed conversation is emulating a virtual healthcare provider.
21 . The computer program product of claim 15 , further comprising:
incorporating a set of predefined built-in system states in the state machine and wherein the set of predefined built-in system states include audio connection, a first state, a hold state, an interrupt state, and a tangent state.
22 . The computer program product of claim 15 , wherein the directed conversation is emulating a virtual healthcare provider.
23 . The computer program product of claim 15 , wherein the directed conversation is emulating a virtual instructor.
24 . The computer program product of claim 15 , wherein the directed conversation is emulating a virtual advisory service provider.
25 . The computer program product of claim 15 , wherein the directed conversation is emulating a virtual recruiter.