IP Library Granted Patent US 12,319,506
Granted Patent B2
US 12,319,506 · App. 18/595,268 · Granted Jun 3, 2025

Automated-service retail system and method

Inventor: John G. Lert, Jr. (Wakefield, MA)
Assignee: Symbotic LLC
B65G1/1373B65G1/0492B65G1/137B66F9/063G05B19/41895G06Q10/087G06Q20/12G06Q30/06G06Q30/0617G06Q30/0633G06Q30/0635G06Q30/0641G06Q30/0643G06K7/1413
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Quick Facts
Patent No.
US 12,319,506
App. No.
18/595,268
Granted
Jun 3, 2025
Kind
B2
Abstract

A combination automated-service and self-service store for implementation at brick-and-mortar retail locations is provided. The store and corresponding method of implementation is an automated-service model in which robots, deployed at the brick-and-mortar location, fill orders for fungible goods placed by customers either online or in-store. The store also includes a shopping section where customers can select/order items and/or personally select non-fungible goods. The store includes a shopping section for non-fungible goods that customers prefer to pick out by hand and a back end automated order fulfillment section for other goods (e.g., fungible goods, dry goods, etc.). The two sets of goods are merged to a delivery bundle and delivered together for pickup by the customer. The combination automated-service and self-service store combines the convenience of online shopping and self-service shopping using an unconventional approach that reduces costs for the retailer and simultaneously increases customer satisfaction.

Claims (25)

1. A combination store, comprising:

an automated fulfillment system at a level of the combination store, the automated fulfillment system configured to receive an order of one or more goods selected by a customer or customer proxy, the automated fulfillment system comprising:

a storage structure comprising a plurality of rack structures separated by aisles and having a plurality of storage levels, the storage structure configured to store a plurality of totes; and

at least one mobile robot configured to store and retrieve totes from the storage structure, wherein the at least one mobile robot picks one or more totes with the one or more goods for delivery to a pickup station of the combination store for pickup by the customer or customer proxy; and

a shopping section at another level of the combination store above or below the level having the automated fulfillment system, wherein the shopping section presents additional goods to the customer or customer proxy for picking for purchase.

2. The combination store of claim 1 , wherein the automated fulfillment system stores totes containing fungible goods and the additional goods in the shopping section comprise non-fungible goods.

3. The combination store of claim 1 , wherein the shopping section includes storage containers for containing the additional goods.

4. The combination store of claim 1 , wherein the shopping section further comprises physical displays of the one or more goods stored in the automated fulfillment system that include scannable codes.

5. The combination store of claim 1 , wherein the shopping section comprises one or more of a shopping carts, shopping totes, hand-held shopping terminals, or checkout kiosks.

6. The combination store of claim 1 , wherein the shopping section includes one or more screens for displaying images of goods stored in the automated fulfillment system.

7. The combination store of claim 1 , wherein a mobile robot propels itself horizontally and vertically throughout the storage structure, placing totes into the storage structure, removing totes from the storage structure, and transporting totes.

8. The combination store of claim 1 , wherein the automated fulfillment system includes temperature zones for storing goods with different temperature requirements.

9. The combination store of claim 1 , wherein the shopping section is on a ground level of the combination store and the automated fulfillment system is above the shopping section.

10. The combination store of claim 1 , wherein the automated fulfillment system is on a ground level of the combination store and the shopping section is above the automated fulfillment system.

11. The combination store of claim 1 , wherein the shopping section includes one or more terminals for receiving customer selection of goods stored in the automated fulfillment system to add to the order.

12. The combination store of claim 11 , wherein the one or more terminals comprises a portable scanning device or fixed touch screens.

13. The combination store of claim 11 , wherein the one or more terminals are configured to communicate the selection of goods to add to the order to the automated fulfillment system.

14. The combination store of claim 11 , wherein the one or more terminals includes payment kiosks configured to receive payment for the goods added to the order.

15. The combination store of claim 1 , further comprising a drop-off station configured to receive goods picked by the customer or customer proxy from the shopping section.

16. The combination store of claim 15 , wherein:

the drop-off station comprises an assessment tool configured to identify the goods picked by the customer or customer proxy;

the assessment tool comprises a scale for determining weight; and

the assessment tool comprises an optical scanner for reading images, labels or codes.

17. The combination store of claim 15 , wherein the automated fulfillment system is configured to consolidate goods from picked from the automated fulfillment system with goods received at the drop-off station to form a delivery bundle and deliver the delivery bundle to the pickup station for pick up.

18. The combination store of claim 15 , wherein the drop-off station is in the shopping section.

Assignments (7)
CORRECTION BY DECLARATION TO CLARIFY OWNERSHIP OF ERRONEOUSLY FILED TRANSACTION PREVIOUSLY RECORDED AT REEL 070290/0180 Recorded Aug 18, 2025
From: ADVANCE SYSTEMS & ROBOTICS LLC
To: SYMBOTIC LLC
Reel/Frame 072590/0278 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Feb 21, 2025
From: WALMART APOLLO, LLC
To: WALMART ADVANCED SYSTEMS & ROBOTICS INC.
Reel/Frame 070290/0048 →
CHANGE OF NAME Recorded Feb 21, 2025
From: WALMART ADVANCED SYSTEMS & ROBOTICS INC.
To: ADVANCED SYSTEMS & ROBOTICS LLC
Reel/Frame 070290/0180 →
MERGER Recorded Feb 12, 2025
From: ADVANCED SYSTEMS & ROBOTICS LLC
To: SYMBOTIC LLC
Reel/Frame 070201/0872 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 8, 2024
From: WALMART INC.
To: WALMART APOLLO, LLC
Reel/Frame 066772/0355 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 8, 2024
From: ALERT INNOVATION INC.
To: WALMART INC.
Reel/Frame 066988/0669 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 8, 2024
From: LERT, JOHN G., JR.
To: ALERT INNOVATION INC.
Reel/Frame 066704/0143 →
Continuity (4)
Continuation 17499783 · Oct 12, 2021
Continuation 15816832 · Nov 17, 2017
Provisional Application 62423614 · Nov 17, 2016
Related Publication 20240199334A1 · Jun 20, 2024
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