Recording Evidence of Communication in Human-machine Interactions
Machine-implemented assistance is provided in interaction among multiple parties. This assistance can include recording of evidence of communication, and in particular to recording of evidence of language-based communication between humans and machines. Further, machine-implemented facilitation of dispute resolution based on the recorded evidence may be provided.
1 . (canceled)
2 . A method for using a computer-implemented machine-learning assistant to provide automated interaction assistance for an interaction between parties of a plurality of parties that include a first party and a second party, at least some of the interaction comprising natural language communication between the first party and the second party, the method comprising, by the machine-learning assistant:
receiving electronic monitoring of the natural language communication between the parties;
natural language processing said communication to interpret content of said communication to yield interpreted content, said interpreted content including at least one of information exchanged between the parties, an agreement between the parties, and a transaction between the parties;
based on the interpreted content, interacting with the first party in the interaction to pass further information between the assistant and said first party, said further information being related to the interpreted content of the communication; and
storing an evidentiary record of the interaction between the parties, said record including the interpreted content and the further information.
3 . The method of claim 2 , wherein the storing includes storing the evidentiary record in an immutable ledger.
4 . The method of claim 2 , further comprising the machine-learning assistant interceding in communication between the parties.
5 . The method of claim 4 , wherein interceding in the communication comprises eliciting clarification or confirmation of information from a party.
6 . The method of claim 4 , wherein the machine-learning assistant provides mediation service to the parties.
7 . The method of claim 2 , further comprising retrieving the stored evidentiary record for dispute resolution between the parties.
8 . The method of claim 7 , further comprising interacting with a machine-implemented dispute resolution assistant for the dispute resolution, and the retrieving of the stored evidentiary record includes the dispute resolution assistant retrieving said record.
9 . The method of claim 8 , wherein the dispute resolution assistant interacts with the parties using natural language communication based on the evidentiary record.
10 . The method of claim 8 , wherein the dispute resolution assistant provides communication between the parties and one or more other human parties for facilitating the dispute resolution, said other parties including at least one party in a group consisting of a lawyer, a mediator, and a judge.
11 . The method of claim 8 , wherein the dispute resolution assistant acts as a proxy witness in an adjudicative procedure.
12 . The method of claim 2 , wherein the interacting with the first party comprises interacting via natural language communication.
13 . The method of claim 2 , wherein the interacting with the first party comprises interacting via a computer application programming interface of an application being used by said first party.
14 . The method of claim 2 , wherein the first party is a human party.
15 . The method of claim 14 , wherein the second party is a machine-implemented party.
16 . The method of claim 2 , wherein the interacting with the party in the interaction to pass further information between the assistant and said party includes at least one of:
passing the further information to said party;
soliciting the further information from said party; and
receiving the further information from said party.
17 . The method of claim 16 , wherein the further information includes further information determined by the assistant to be essential to the agreement or the transaction between the parties.
18 . The method of claim 2 , wherein the machine learning assistant is implemented in at least one of: a personal computing device of the first party, on a computing system hosting a computer-implemented second party, or on a device distinct from the first party and the second party having electronic access to a communication path between the first party and the second party.
19 . A computer-implemented machine-learning assistant for providing automated interaction assistance for an interaction between parties of a plurality of parties that include a first party and a second party, at least some of the interaction comprising natural language communication between the first party and the second party, machine-learning assistant comprising:
means for receiving electronic monitoring of the natural language communication between the parties;
means for natural language processing said communication to interpret content of said communication to yield interpreted content, said interpreted content including at least one of information exchanged between the parties, an agreement between the parties, and a transaction between the parties;
means for interacting with the first party in the interaction, based on the interpreted content, to pass further information between the assistant and said first party, said further information being related to the interpreted content of the communication; and
means for storing an evidentiary record of the interaction between the parties, said record including the interpreted content and the further information.
20 . A non-transitory machine-readable medium comprising instructions, said instructions when executed by a data processing system cause said system to implement a machine-learning assistant for providing automated interaction assistance for an interaction between parties of a plurality of parties that include a first party and a second party, at least some of the interaction comprising natural language communication between the first party and the second party, the implementation of the machine-learning assistant performing operations comprising:
receiving electronic monitoring of the natural language communication between the parties;
natural language processing said communication to interpret content of said communication to yield interpreted content, said interpreted content including at least one of information exchanged between the parties, an agreement between the parties, and a transaction between the parties;
based on the interpreted content, interacting with the first party in the interaction to pass further information between the assistant and said first party, said further information being related to the interpreted content of the communication; and
storing an evidentiary record of the interaction between the parties, said record including the interpreted content and the further information.