PUBLIC SAFETY ANSWERING POINT OUTAGE CALLBACK
A method includes performing a first determination that a first communication was placed from a telephone number but was not received by a public safety answering point (PSAP); identifying the telephone number; and performing a second determination whether a response to a second communication to the telephone number was received.
1 . A method, comprising:
performing a first determination that a first communication was placed from a telephone number but was not received by a public safety answering point (PSAP);
identifying the telephone number; and
performing a second determination whether a response to a second communication to the telephone number was received.
2 . The method of claim 1 , further comprising:
determining a second communication, at least in part based on a determination that the response was not received.
3 . The method of claim 2 , further comprising:
connecting the second communication to a calltaker.
4 . The method of claim 1 , further comprising:
obtaining, from a database, a first list of placed calls made to the PSAP; and
obtaining a second list of received calls that were received by the PSAP, wherein the first determination is at least in part based on the first list and the second list.
5 . The method of claim 4 , wherein the database is a device-based hybrid (DBH), Voice over Internet Protocol (VOIP), or wireline database.
6 . The method of claim 1 , further comprising:
determining a calltaker for a return communication; and
transmitting communication information to the calltaker.
7 . The method of claim 1 , further comprising:
determining the telephone number and a location of the first communication.
8 . A system, comprising:
a memory that stores at least one instruction; and
at least one processor configured to execute the at least one instruction to cause the system to at least
perform a first determination that a first communication was placed from a telephone number but was not received by a public safety answering point (PSAP);
identify the telephone number; and
perform a second determination whether a response to a second communication to the telephone number was received.
9 . The system of claim 8 , wherein the at least one processor is further configured to cause the system to at least determine a second communication, at least in part based on a determination that the response was not received.
10 . The system of claim 9 , wherein the at least one processor is further configured to cause the system to at least connect the second communication to a calltaker.
11 . The system of claim 8 , wherein the at least one processor is further configured to cause the system to at least
obtain, from a database, a first list of placed calls made to the PSAP, and
obtain a second list of received calls that were received by the PSAP, and the first determination is at least in part based on the first list and the second list.
12 . The system of claim 11 , wherein the database is a device-based hybrid (DBH), Voice over Internet Protocol (VOIP), or wireline database.
13 . The system of claim 8 , wherein the at least one processor is further configured to determine a calltaker for a return communication and to transmit communication information to the calltaker.
14 . The system of claim 8 , wherein the at least one processor is further configured to determine the telephone number and a location of the first communication.
15 . A computer-readable medium encoded with a computer program that, when executed by a system including at least one processor, causes the system to perform operations comprising:
performing a first determination that a first communication was placed from a telephone number but was not received by a public safety answering point (PSAP);
identifying the telephone number; and
performing a second determination whether a response to a second communication to the telephone number was received.
16 . The medium of claim 15 , the operations further comprising:
determining a second communication, at least in part based on a determination that the response was not received.
17 . The medium of claim 16 , the operations further comprising:
connecting the second communication to a calltaker.
18 . The medium of claim 15 , the operations further comprising:
obtaining, from a database, a first list of placed calls made to the PSAP; and
obtaining a second list of received calls that were received by the PSAP, wherein the first determination is at least in part based on the first list and the second list.
19 . The method of claim 15 , the operations further comprising:
determining a calltaker for a return communication; and
transmitting communication information to the calltaker.
20 . The method of claim 15 , the operations further comprising:
determining the telephone number and a location of the first communication.