EVENT CLUSTER

1 . A method, comprising:

receiving a communication related to an event;

creating a cluster for the event if the cluster for the event has not already been created, wherein the cluster is associated with a specific public safety answering point (PSAP) operator at a PSAP;

adding the communication to the cluster; and

making the communication available to the specific PSAP operator.

2 . The method of claim 1 , wherein determining that the cluster should be created is performed by, a large language model, a computer model, or machine learning.

3 . The method of claim 1 , wherein the communication is a first communication received related to the event.

4 . The method of claim 1 , wherein data from a specific electronic device does not indicate the cluster should be created, however, when the data from the specific electronic device is combined with data from one or more other electronic devices, the data from the specific electronic device and the data from the one or more other electronic devices indicates the cluster should be created.

5 . The method of claim 1 , wherein the received communication is from a vehicle IoT device.

6 . The method of claim 1 , wherein the communication is received by the PSAP and sent to a general queue that includes all emergency related communications received by the PSAP.

7 . The method of claim 6 , further comprising:

in response to creating the cluster for the event, creating an auto message, wherein the auto message is sent to a user in response to the user sending a new communication reagrding the event in the cluster.

8 . A system, comprising:

memory;

at least one processor; and

a cluster engine configured to:

analyze a communication to a public safety answering point (PSAP), wherein the communication is related to an event;

if a cluster for the event has not already been created, create the cluster for the event wherein the cluster is associated with a specific PSAP operator at the PSAP; and

send the communication to the specific PSAP operator.

9 . The system of claim 8 , wherein determining that the cluster should be created is performed by a large language model, a computer model, or machine learning.

10 . The system of claim 8 , wherein the cluster engine intercepts the communication before it reaches the PSAP.

11 . The system of claim 8 , wherein the cluster engine analyzes communications in a common queue at the PSAP that includes all emergency communications sent to the PSAP.

12 . The system of claim 8 , wherein in response to creating the cluster for the event, the cluster engine also creates an auto message, wherein the auto message is sent to a user in response to the user sending a new communication reagrding the event in the cluster.

13 . The system of claim 8 , wherein the communication is a first communication received related to the event.

14 . The system of claim 8 , wherein the communication is from a vehicle IoT device.

15 . A method, comprising:

receiving, at a cluster engine, a communication to a public safety answering point (PSAP);

analyzing the communication to determine an event related to the communication;

if a cluster for the event has not already been created, creating the cluster for the event wherein the cluster is associated with a specific PSAP operator at the PSAP;

adding the communication to the cluster; and

making the communication available to the specific PSAP operator.

16 . The method of claim 15 , wherein the communication is analyzed to determine the event related to the communication using a computer model or machine learning.

17 . The method of claim 15 , wherein the communication is analyzed to determine the event related to the communication using natural language processing (NLP), clustering algorithms, geographical information systems (GIS), temporal analysis, and/or knowledge graphs.

18 . The method of claim 17 , wherein the communication is a first communication received related to the event.

19 . The method of claim 15 , wherein parameters of the cluster are changed by the specific PSAP operator.

20 . The method of claim 15 , wherein in response to creating the cluster for the event, the cluster engine also creates an auto message, wherein the auto message is sent to a user in response to the user sending a new communication reagrding the event in the cluster.