System and method for aggregate portfolio client support
A system for facilitating client and advisor communications which may include a port to an aggregate database of a client's holdings and profile. When servicing or analyzing a client's financial needs, a financial advisor at a call center or other facility may be presented with a screen displaying some or all of the client's accounts, profile or analysis tools, collected via Internet or other sources. Other parties, including the client, may be offered access to the same, similar or related data and the financial advisor's analysis via a Web browser or other interface.
1. A method for facilitating an exchange of information between at least one client and at least one advisor, the method comprising the steps of:
accessing client data wherein the client data comprises an associated account portfolio and a client profile;
retrieving aggregated data from an aggregate database wherein the aggregated data is related to the associated account portfolio and wherein the associated account portfolio comprises account data from a plurality of accounts from a combination of independent sources;
analyzing the retrieved aggregated data in accordance with the client profile;
enriching the analyzed retrieved aggregated data by graphically displaying one or more of performance data, accuracy data, pricing data, benchmark data and historical data associated with the associated account portfolio; and
communicating the analyzed retrieved aggregated data between the at least one client and the at least one advisor to enable the at least one client and the at least one advisor to collaborate on the analyzed retrieved aggregated data via an online interface over the Internet;
wherein the at least one client and the at least one advisor interact jointly with at least each other to access and exchange information related to the analyzed retrieved aggregated data;
wherein the at least one advisor is a human advisor.
2. The method of claim 1 , wherein the at least one client and the at least one advisor collaborate simultaneously in real time.
3. The method of claim 2 wherein the plurality of accounts comprises one or more of cash accounts, demand deposit accounts, checking accounts, savings accounts, credit card accounts, loan accounts, investment accounts, trust accounts, brokerage accounts, securities accounts, real estate accounts, certificate of deposit accounts, risk management accounts, insurance accounts, derivatives and mortgage accounts.
4. The method of claim 1 , wherein the retrieved aggregated data is further analyzed in accordance with at least one client input, wherein the at least one client input comprises a client initiated financial query related to the associated account portfolio.
5. The method of claim 1 , further comprising the step of:
sharing at least one document related to the associated account portfolio between the at least one client and the at least one advisor wherein the document is viewed simultaneously.
6. The method of claim 1 further comprising the step of:
displaying the analyzed retrieved aggregated data based on display specifications which comprise at least one of client defined display specifications and default display specifications.
7. The method of claim 1 wherein the step of communicating comprises utilizing one or more of message boards, conference capabilities, notification inboxes, alerts, announcements, real time chats, and electronic messages.
8. The method of claim 1 wherein client profile comprises client data retrieved from client registration with one or more external channels.
9. A method for facilitating an exchange of information between at least one client and at least one advisor, the method comprising the steps of:
accessing client data wherein the client data comprises an associated account portfolio and a client profile;
retrieving aggregated data from an aggregate database wherein the aggregated data is related to the associated account portfolio and wherein the associated account portfolio comprises account data from a plurality of accounts from a combination of independent sources;
analyzing the retrieved aggregated data in accordance with the client profile; and
communicating the analyzed retrieved aggregated data between the at least one client and the at least one advisor to enable the at least one client and the at least one advisor to collaborate on the analyzed retrieved aggregated data via an online interface over the Internet;
enabling the retrieval of personalized client account data from a personalized client portal wherein the account data contains information posted by the at least one advisor;
wherein the at least one client and the at least one advisor interact jointly with at least each other to access and exchange information related to the analyzed retrieved aggregated data;
wherein the at least one advisor is a human advisor.
10. A system for facilitating an exchange of information between at least one client and at least one advisor, the system comprising:
an access module for accessing client data wherein the client data comprises an associated account portfolio and a client profile;
a retrieving module for retrieving aggregated data from an aggregate database wherein the aggregated data is related to the associated account portfolio and wherein the associated account portfolio comprises account data from a plurality of accounts from a combination of independent sources;
an analysis module for analyzing the retrieved aggregated data in accordance with the client profile; and
a communication module for communicating the analyzed retrieved aggregated data between the at least one client and the at least one advisor to enable the at least one client and the at least one advisor to collaborate on the analyzed retrieved aggregated data via an online interface over the Internet;
wherein the at least one client and the at least one advisor interact jointly with at least each other to access and exchange information related to the analyzed retrieved aggregated data;
wherein the at least one advisor is a human advisor; and
wherein the analyzed retrieved aggregated data is enriched by graphically displaying one or more of performance data, accuracy data, pricing data, benchmark data and historical data associated with the associated account portfolio.
11. The system of claim 10 , wherein the at least one client and the at least one advisor collaborate simultaneously in real time.
12. The system of claim 11 wherein the plurality of accounts comprises one or more of cash accounts, demand deposit accounts, checking accounts, savings accounts, credit card accounts, loan accounts, investment accounts, trust accounts, brokerage accounts, securities accounts, real estate accounts, certificate of deposit accounts, risk management accounts, insurance accounts, derivatives and mortgage accounts.
13. The system of claim 1 , wherein the retrieved aggregated data is further analyzed in accordance with at least one client input, wherein the at least one client input comprises a client initiated financial query related to the associated account portfolio.
14. The system of claim 1 , further comprising:
a document sharing module for sharing at least one document related to the associated account portfolio between the at least one client and the at least one advisor wherein the document is viewed simultaneously.
15. The system of claim 1 , further comprising:
a personalized client portal for enabling the retrieval of personalized client account data wherein the account data contains information posted by the at least one advisor.
16. The system of claim 1 further comprising:
a display for displaying the analyzed retrieved aggregated data based on display specifications which comprise at least one of client defined display specifications and default display specifications.
17. The system of claim 1 wherein the communication module utilizes one or more of message boards, conference capabilities, notification inboxes, alerts, announcements, real time chats, and electronic messages.
18. The system of claim 1 wherein client profile comprises client data retrieved from client registration with one or more external channels.