Pre-paid calling and voice messaging services for inmates
View Patent ↗Inmates place free incoming calls to a call processing system and are prompted to choose between accessing a voice mail system and calling an outside party. If an outside party is to be called, an inmate provides a phone number and an outgoing call is placed to the outside party. If the outside party provides payment for the call, the inmate is connected to the outgoing call and the incoming call is terminated. If the outgoing call is not accepted, the inmate may record a voice message for the outside party in a voice mailbox assigned to the inmate. For an access fee, the outside party may access the voice mailbox assigned to the inmate. Advertising messages may be presented to inmates during incoming calls and/or to outside parties during outgoing calls. Advertising revenue may cover incoming call charges. Inmates and/or outside parties may record voice messages for advertisers.
1. A method for processing a call placed by an inmate from a custodial facility using a custodial facility phone, comprising:
receiving an incoming call from the custodial facility phone, the incoming call being free of charge to the inmate;
prompting the inmate to input a phone number for an outside party to be called;
placing an outgoing call to the outside party using the phone number input by the inmate;
if the outside party answers the outgoing call, determining whether the outside party provides a payment to cover charges for being connected to the inmate; and
if the outside party provides the payment, connecting the inmate to the outgoing call and terminating the incoming call;
playing an advertising message to the inmate during the incoming call from the inmate, the advertising message paid for by an advertiser; and
providing the inmate with an opportunity to leave a voice message for the advertiser in a voice mailbox assigned to the advertiser.
2. A computer-readable medium having stored thereon computer-executable instructions for performing the method of claim 1 .
3. The method of claim 1 , further comprising the steps of:
if the outside party does not answer the outgoing call, informing the inmate that the outside party is not available and providing the inmate an opportunity to record a voice message for the outside party in a voice mailbox assigned to the inmate.
4. A computer-readable medium having stored thereon computer-executable instructions for performing the method of claim 3 .
5. The method of claim 1 , further comprising the step of providing the outside party with access to the voice mailbox assigned to the inmate in exchange for an access fee.
6. A computer-readable medium having stored thereon computer-executable instructions for performing the method of claim 5 .
7. The method of claim 5 , wherein the access fee is paid by the outside party by way of one of the group consisting of: a toll charge billed to a phone bill of the outside party, a prepaid calling card, a credit card and a debit card.
8. The method of claim 1 , wherein the incoming call is selected from the group consisting of: a collect call from the inmate, a toll-free call from the inmate and a tie-line call from the inmate.
9. The method of claim 1 , wherein the advertising message relates to services selected from the group consisting of: bail bond services and attorney services.
10. The method of claim 1 , further comprising the steps of:
allowing the advertiser to specify one or more geographic regions in which the advertising message is to be targeted; and
wherein the advertising message is presented to the inmate only if the inmate has ties to the one or more geographic regions.
11. The method of claim 1 , further comprising the steps of:
receiving advertising revenue from an advertiser in exchange for the service of presenting an advertising message to the outside party during the outgoing call to the outside party;
using the advertising revenue to cover charges for the incoming call from the inmate; and
providing the outside party with an opportunity to record a voice message for the advertiser in response to the advertising message and storing the voice message in a voice mailbox assigned to the advertiser.
12. The method of claim 1 , further comprising the steps of:
if the outside party does not provide the payment, informing the outside party regarding the sale of prepaid calling cards and terminating the outgoing call without connecting the inmate to the outgoing call; and
after terminating the outgoing call, providing the inmate with an opportunity to record a voice message for the outside party in a voice mail box assigned to the inmate.
13. A computer-readable medium having stored thereon computer-executable instructions for performing the method of claim 12 .
14. The method of claim 1 , further comprising the steps of:
upon receiving the incoming call, identifying an origination number of the custodial facility phone from which the incoming call is placed;
determining whether the origination number is associated with an authorized custodial facility; and
if the origination number is not associated with an authorized custodial facility, terminating the incoming call prior to prompting the inmate to input the phone number for the outside party to be called.
15. A computer-readable medium having stored thereon computer-executable instructions for performing the method of claim 14 .
16. The method of claim 14 , further comprising the steps of:
providing the inmate with the opportunity to access a voice mailbox assigned to the inmate in order to retrieve one or more voice messages;
if the inmate desires to access the voice mailbox, prompting the inmate to input an access code; and
if the access code cannot be authenticated or if the voice mailbox has been inactive for too long or if the inmate's voice mail privileges have been suspended for violation of any condition placed upon use of the voice mailbox, denying the inmate access to the voice mailbox.
17. The method of claim 16 , wherein the access code comprises an inmate identification code assigned to the inmate by the custodial facility.
18. The method of claim 3 , further comprising the step of: if the outside party is an advertising attorney or any attorney maintaining a voice mailbox, treating the voice message as confidential between the inmate and the attorney.
19. A computer-readable medium having stored thereon computer-executable instructions for performing the method of claim 18 .
20. A method for processing a call placed by an inmate from a custodial facility using a custodial facility phone, comprising:
receiving an incoming call from the custodial facility phone, the incoming call being free of charge to the inmate;
providing the inmate an opportunity to record a voice message for an outside party in a voice mailbox assigned to the inmate;
providing the outside party with access to the voice mailbox assigned to the inmate in exchange for an access fee;
receiving advertising revenue from an advertiser in exchange for the service of presenting an advertising message to the inmate during the incoming call;
using the advertising revenue to cover charges for the incoming call from the inmate;
playing an advertising message to the inmate during the incoming call from the inmate, the advertising message paid for by an advertiser; and
providing the inmate with an opportunity to leave a voice message for the advertiser in a voice mailbox assigned to the advertiser.
21. The method of claim 20 , wherein the advertising message relates to services selected from the group consisting of: bail bond services and attorney services.
22. The method of claim 20 , further comprising the steps of:
allowing the advertiser to specify one or more geographic regions in which the advertising message is to be targeted; and
presenting the advertising message to the inmate only if the inmate has ties to the one or more geographic regions.
23. The method of claim 20 , further comprising the steps of:
providing the inmate with the opportunity to access a voice mailbox assigned to the inmate in order to retrieve one or more voice messages;
if the inmate desires to access the voice mailbox, prompting the inmate to input an access code; and
if the access code cannot be authenticated or if the voice mailbox has been inactive for too long or if the inmate's voice mail privileges have been suspended for violation of any condition placed upon use of the voice mailbox, denying the inmate access to the voice mailbox.
24. A computer-readable medium having stored thereon computer-executable instructions for performing the method of claim 20 .
25. The method of claim 20 , further comprising the steps of:
upon receiving the incoming call, identifying an origination number of the custodial facility phone from which the incoming call is placed;
determining whether the origination number is associated with an authorized custodial facility; and
if the origination number is not associated with an authorized custodial facility, terminating the incoming call prior to providing the inmate the opportunity to record the voice message for the outside party in the voice mailbox assigned to the inmate.
26. A computer-readable medium having stored thereon computer-executable instructions for performing the method of claim 25 .
27. The method of claim 23 , wherein the access code comprises an inmate identification code assigned to the inmate by the custodial facility.
28. The method of claim 23 , further comprising the step of if the access code can be authenticated and if the voice mailbox has not been inactive for too long and if the inmate's voice mail privileges have not been suspended, allowing the inmate to perform at least one of retrieving one or more voice messages from the voice mailbox and leaving one or more voice messages in the voice mailbox.
29. A computer-readable medium having stored thereon computer-executable instructions for performing the method of claim 28 .
30. A system for processing a call placed by an inmate from a custodial facility using a custodial facility phone, comprising:
means for receiving an incoming call from the custodial facility phone, the incoming call being free of charge to the inmate;
means for prompting the inmate to choose between accessing a voice mail system and calling an outside party;
means for providing the inmate access to a voice mailbox assigned to the inmate if the inmate chooses to access the voice mail system;
means for prompting the inmate to input a phone number for the outside party if the inmate chooses to call the outside party;
means for placing an outgoing call to the outside party using the phone number input by the inmate;
means for determining whether the outside party provides a payment to cover charges for being connected to the inmate if the outside party answers the outgoing call;
means for connecting the inmate to the outgoing call and terminating the incoming call if the outside party provides the payment;
means for presenting an advertising message to the outside party during the outgoing call to the outside party, the advertising message being paid for through advertising revenue collected from the advertiser;
means for providing the outside party with an opportunity to leave a voice message for the advertiser in a voice mailbox assigned to the advertiser; and
wherein the advertising revenue is used to cover charges for the incoming call from the inmate.
31. The system of claim 30 , further comprising:
means for providing the outside party with access to the voice mailbox assigned to the inmate in exchange for an access fee; and
wherein the access fee is paid by the outside party by way of one of the group consisting of: a toll charge billed to a phone bill of the outside party, a prepaid calling card, a credit card and a debit card.
32. The system of claim 30 , wherein the incoming call is selected from the group consisting of: a collect call from the inmate, a toll-free call from the inmate and a tie-line call from the inmate.
33. The system of claim 30 , further comprising:
means for presenting an advertising message to the inmate during the incoming call, the advertising message paid for through advertising revenue collected from an advertiser; and
wherein the advertising revenue is used to cover charges for the incoming call from the inmate.
34. The system of claim 33 , wherein the advertising message relates to services selected from the group consisting of: bail bond services and attorney services.
35. The system of claim 33 , further comprising means for providing the inmate with an opportunity to leave a voice message for the advertiser in a voice mailbox assigned to the advertiser.
36. The system of claim 30 , further comprising:
means for allowing the advertiser to specify one or more geographic regions in which the advertising message is to be targeted; and
wherein the means for presenting the advertising message to the inmate during the incoming call are configured to present the advertising message to the inmate only if the inmate has ties to the one or more geographic regions.
37. The system of claim 30 , wherein the advertising message relates to services selected from the group consisting of: bail bond services and attorney services.
38. The system of claim 30 , further comprising:
means for allowing the advertiser to specify one or more geographic regions in which the advertising message is to be targeted; and
wherein the means for presenting the advertising message to the outside party during the outgoing call are configured to present the advertising message to the outside party only if the phone number of the outside party is associated with the one or more geographic regions.
39. The system of claim 30 , wherein the payment is provided by the outside party by way of one of the group consisting of: a prepaid calling card, a credit card and a debit card.
40. The system of claim 30 , further comprising:
means for informing the outside party regarding the sale of prepaid calling cards and terminating the outgoing call without connecting the inmate to the outgoing call, if the outside party does not provide the payment; and
means for providing the inmate with an opportunity to record a voice message for the outside party in the voice mail box assigned to the inmate after terminating the outgoing call.
41. The system of claim 30 , further comprising:
means for identifying an origination number of the custodial facility phone from which the incoming call is placed;
means for determining whether the origination number is associated with an authorized custodial facility; and
means for terminating the incoming call prior to prompting the inmate to choose between accessing the voice mail system and calling the outside party if the origination number is not associated with an authorized custodial facility.
42. The system of claim 30 , further comprising:
means for prompting the inmate to input an access code if the inmate desires to access the voice mailbox; and
means for denying the inmate access to the voice mailbox if the access code cannot be authenticated or if the voice mailbox has been inactive for too long or if the inmate's voice mail privileges have been suspended for violation of any condition placed upon use of the voice mailbox.
43. The system of claim 42 , wherein the access code comprises an inmate identification code assigned to the inmate by the custodial facility.
44. The method of claim 42 , further comprising means for allowing the inmate to retrieve one or more voice messages from the voice mailbox the access code can be authenticated and if the voice mailbox has not been inactive for too long and if the inmate's voice mail privileges have not been suspended.
45. The method of claim 30 , further comprising means for treating the voice message as confidential between the inmate and the outside party if the outside party is an advertising attorney or any attorney maintaining a voice mailbox.