Efficient system and method for running and analyzing multi-channel, multi-modal applications
A system for developing, running and analyzing multi-modal applications includes a development platform, a run-time engine, and a data-mining module. Once a mobile application is built and tested on the development platform, it can be automatically deployed on the run-time system, which maintains and manages the application. Further, the data-mining system allows access to reporting and analysis tools that aid in understanding end-user behavior and preferences. This data can be used to further enhance applications by redesigning and redeploying them in a rapid and efficient manner.
1. A method for handling an interrupted transaction during operation of a multi-channel application comprising a number of workflow dimensions and being capable of operating over a plurality of channels in a multi-channel system, comprising:
transmitting a first request from a first-type of device for a first session with the multi-channel application over a first channel, wherein the first request comprises a unique identifier associated with a user of the first-type of device;
associating the first-type of device with the unique identifier such that the first-type of device is designated a first-type of registered device;
instantiating the multi-channel application for operation with the first-type of registered device over the first channel by enabling selected ones of the workflow dimensions used by the application when operating with the first-type of registered device over the first channel;
storing session data while the first-type of registered device communicates with the multi-channel application over the first channel, and associating the session data with the unique identifier;
transmitting, if the first session is interrupted before completion of the transaction, a second request to continue the transaction via a second-type of registered device over a second channel, wherein the second request includes the unique identifier;
presenting the user with an option to continue the transaction from a previous point of execution of the multi-channel application; and
reconstructing the transaction up to the previous point of execution of the multi-channel application based on the stored session data; and
continuing the transaction with the multi-channel application over a second channel by instantiating the multi-channel application for operation with the second-type of registered device over the second channel by enabling other selected workflow dimensions used by the application when operating with the second-type of registered device over the second channel.
2. A method according to claim 1 , wherein the second-type of registered device is different than the first-type of registered device.
3. A method according to claim 1 , further comprising:
displaying a first personalized interface on the first-type of registered device during the first session with the multi-channel application over the first channel; and
displaying a second personalized interface on the second-type of registered device.
4. A method according to claim 1 , wherein the second channel comprises a different medium than the first channel.
5. A method according to claim 1 , wherein the session data comprises transaction specific information regarding the transaction.
6. A method according to claim 1 , wherein the transaction specific information comprises at least one of current state information associated with a workflow path of the transaction and memory objects associated with the transaction.
7. A system for handling an interrupted transaction during operation of a multi-channel application capable of operating over a plurality of channels in the system, the system comprising:
a first-type of device configured to transmit a first request for a first session with the multi-channel application over a first channel, wherein the first request comprises a unique identifier associated with a user of the first-type of device;
a server configured to serve different instantiations of the multi-channel application, wherein the multi-channel application comprises a number of workflow dimensions; wherein the server is further configured to:
receive the first request,
associate the first-type of device with the unique identifier such that the first-type of device is designated a first-type of registered device,
instantiate the multi-channel application for operation with the first-type of registered device over the first channel by enabling selected ones of the workflow dimensions used by the application when operating with the first-type of registered device over the first channel, and
store session data during the first session while the first-type of registered device communicates with the multi-channel application over the first channel, and associating the session data with the unique identifier; and
a second-type of registered device configured to transmit a second request to the server to continue the transaction via a second-type of registered device over a second channel, if the first session is interrupted before completion of the transaction, wherein the second request includes the unique identifier, and
wherein the server is further configured to:
present the user with an option to continue the transaction from a previous point of execution of the multi-channel application,
reconstruct the transaction up to the previous point of execution of the multi-channel application based on the stored session data, and
continue the transaction with the multi-channel application over a second channel by instantiating the multi-channel application for operation with the second-type of registered device over the second channel by enabling other selected workflow dimensions used by the application when operating with the second-type of registered device over the second channel.
8. A system according to claim 7 , wherein the second-type of registered device is different than the first-type of registered device.
9. A system according to claim 7 , wherein the first-type of registered device is configured to display a first personalized interface during the first session with the multi-channel application over the first channel.
10. A system according to claim 7 , wherein the second-type of registered device is configured to display a second personalized interface, and to store other session data while the second-type of registered device communicates with the multi-channel application over the second channel.
11. A system according to claim 7 , wherein the second channel comprises a different medium than the first channel.
12. A system according to claim 7 , wherein the session data comprises transaction specific information regarding the transaction.
13. A system according to claim 12 , wherein the transaction specific information comprises at least one of current state information associated with a workflow path of the transaction and memory objects associated with the transaction.