IP Library Granted Patent US 7,433,830
Granted Patent B2
US 7,433,830 · App. 10/175,123 · Granted Oct 7, 2008

Method and system for assigning and dispatching a telecommunications systems work order based on global positioning information

Assignee: AT&T Intellectual Property I, L.P.
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Quick Facts
Patent No.
US 7,433,830
App. No.
10/175,123
Granted
Oct 7, 2008
Kind
B2
Abstract

Methods and systems are disclosed for enhancing telephone work orders with Global Positioning System information. One method generates a work order for repair of a telecommunications network. A turf is assigned to the work order, and the assigned turf is verified with a wire center. The work order is then dispatched for repair of the telecommunications network.

Claims (49)

1. A system for assigning and dispatching a telecommunications systems work order based on global positioning information, comprising:

a processor in communication with a first database and a second database stored in a memory;

the first database storing a plurality of wire centers associated with a plurality of turfs of a telecommunications network;

the second database associating the plurality of wire centers to a plurality of allocation areas, each allocation area associated with global positioning system information;

the processor receiving a work order associated with a telephone number and with a truncated service address;

the processor assigning a wire center, a turf, and an allocation area to the work order based on the truncated street address;

the processor querying the first database for the wire center and for the turf and determining that the assigned turf is not associated with the assigned wire center;

the processor querying the second database for the assigned wire center;

the processor retrieving from the second database another allocation area and the global positioning system information associated with the assigned wire center;

means for assigning the global positioning system information to the work order; and

means for electronically dispatching the work order to a technician based on the global positioning system information,

wherein the global positioning system information comprises one of a set of coordinates comprising a latitude and longitude, xyz-Cartesian coordinates, or position, velocity, and time coordinates, for a reference location within the another allocation area, and

wherein the reference location is one of an intersection of streets, a landmark, a building, or a network facility within the another allocation area.

2. The system according to claim 1 , further comprising means for assigning the wire center, the turf, and the allocation area to the work order based on the telephone number.

3. The system according to claim 1 , further comprising means for generating the work order.

4. The system of claim 1 , further comprising means for associating the turf to a composite of geographic areas.

5. The system of claim 1 , further comprising means for associating the turf to a non-contiguous composite of geographic areas.

6. The system of claim 1 , further comprising means for displaying the work order.

7. The system of claim 1 , further comprising means for receiving a request for the work order.

8. A computer program product comprising computer readable media storing processor-executable instructions for performing a method of assigning and dispatching a telecommunications systems work order based on global positioning information, the method comprising:

storing in a first database a plurality of wire centers associated with a plurality of turfs of a telecommunications network;

associating in a second database the plurality of wire centers to a plurality of allocation areas, each allocation area associated with global positioning system information;

receiving a work order associated with a telephone number and with a truncated service address;

assigning a wire center, a turf, and an allocation area to the work order based on the truncated street address;

querying the first database for the wire center and for the turf and determining that the assigned turf is not associated with the assigned wire center;

querying the work order for the assigned wire center;

retrieving from the second database another allocation area and the global positioning system information associated with the assigned wire center;

assigning the global positioning system information to the work order; and

electronically dispatching the work order to a technician based on the global positioning system information,

wherein the global positioning system information comprises one of a set of coordinates comprising a latitude and longitude, xyz-Cartesian coordinates, or position, velocity, and time coordinates, for a reference location within the another allocation area, and

wherein the reference location is one of an intersection of streets, a landmark, a building, or a network facility within the another allocation area.

9. The computer program product of claim 8 , further comprising instructions for assigning the wire center, the turf and the allocation area to the work order based on the telephone number.

10. The computer program product of claim 8 , further comprising instructions for associating the service address with the work order.

11. The computer program product of claim 8 , further comprising instructions for generating the work order.

12. The computer program product of claim 8 , further comprising instructions for associating the turf to a composite of geographic areas.

13. The computer program product of claim 8 , further comprising instructions for associating the turf to a non-contiguous composite of geographic areas.

14. A computer implemented method of assigning and dispatching a telecommunications systems work order based on global positioning information, comprising performing on a system having a processor and a memory the steps of the method comprising:

storing, in the memory, a first database containing a plurality of wire centers associated with a plurality of turfs of the telecommunications network;

storing, in the memory, a second database associating the plurality of wire centers to a plurality of allocation areas, each allocation area associated with global positioning system information;

the processor in communication with the memory performing the steps comprising:

receiving the work order associated with a telephone number and with a truncated service address;

assigning a wire center, a turf, and an allocation area to the work order based on the truncated street address;

querying for the wire center and for the turf and determining that the assigned turf is not associated with the assigned wire center;

querying for the assigned wire center;

retrieving another allocation area and the global positioning system information associated with the assigned wire center;

assigning the global positioning system information to the work order; and

electronically dispatching the work order to a technician based on the global positioning system information,

wherein the global positioning system information comprises one of a set of coordinates comprising a latitude and longitude, xyz-Cartesian coordinates, or position, velocity, and time coordinates, for a reference location within the another allocation area, and

wherein the reference location is one of an intersection of streets, a landmark, a building, or a network facility within the another allocation area.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 19, 2002
From: INGMAN, ROBERT M.; GARRIS, CHARLIE; REDDICK, CHARLES E.; COLE, ROBERT A.
To: BELLSOUTH INTELLECTUAL PROPERTY CORPORATION
Reel/Frame 013023/0411 →
Continuity (1)
Related Publication 20040111312A1 · Jun 10, 2004