IP Library Granted Patent US 7,882,191
Granted Patent B2
US 7,882,191 · App. 12/484,017 · Granted Feb 1, 2011

Method and system for mapping organizational social networks utilizing dynamically prioritized e-mail flow indicators

Assignee: Messagemind, Inc.
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Quick Facts
Patent No.
US 7,882,191
App. No.
12/484,017
Granted
Feb 1, 2011
Kind
B2
Abstract

A method to use dynamically prioritized email communications to establish and analyze organization social network maps includes selecting a dynamically prioritized email dataset based on network boundaries and contextual framework, establishing a one-way trusted relationship score between an email recipient and sender, establishing a one-way trusted relationship score between an email sender and recipient, establishing a two-way trusted relationship score between two communicating entities, establishing an atomic unit of entities based on a decreasing order of at least one of the one-way trusted relationship score and the two-way trusted relationship score, and establishing a social network based on arranging atomic units and entities based on one or more of an email prioritization score, a trusted relationship score, and an email productivity and collaboration metric, wherein the entities are email senders and email recipients.

Claims (27)

1. A method to use dynamically prioritized email communications to establish and analyze organization social network maps, the method comprising the steps of:

selecting a dynamically prioritized email dataset based on network boundaries and contextual framework;

establishing a one-way trusted relationship score between an email recipient and sender;

establishing a one-way trusted relationship score between an email sender and recipient;

establishing a two-way trusted relationship score between two communicating entities;

establishing an atomic unit of entities based on a decreasing order of at least one of the one-way trusted relationship score and the two-way trusted relationship score; and

establishing a social network based on arranging atomic units and entities based on one or more of an email prioritization score, a trusted relationship score, and an email productivity and collaboration metric;

wherein the entities are email senders and email recipients.

2. The method of claim 1 , wherein respective relationship scores between two entities for a particular context, is established based on at least one of a prioritization score and a priority category of a dynamically prioritized email related to the given context, wherein the dynamically prioritized email is exchanged between the two entities in a select duration and a boundary condition.

3. The method of claim 2 , wherein the priority score or category of the email is validated and accepted by an email recipient.

4. The method of claim 2 , further comprising the steps of measuring a productivity metric and a collaboration metric of the dynamically prioritized email.

5. The method of claim 4 , further including at least one of:

comparing a recipient's time-to-read an email received from a first sender for a first context with the recipient's time-to-read for emails received from other senders for the first context, wherein the time-to-read is an elapsed time between email receipt and read;

comparing a recipient's time-to-reply to an email received from a second sender for a second context, with the recipient's time-to-reply to emails received from other senders for the second context, wherein the time-to-reply is an elapsed time between email receipt and reply; and

comparing a recipient's percent-of-emails-read for a plurality of emails received from a third sender for a third given context with the recipient's percent-of-emails-read for a plurality of emails from other senders for the third context; wherein the percent-of-emails-read is a percent of emails read out of emails received.

6. The method of claim 4 , further comprising the step of weighting the productivity and collaboration metrics according to an average prioritization score of an email exchanged among multiple entities.

7. The method of claim 4 , further including the step of calculating metrics including at least one of a volume of email received, a volume of email read, a volume of email replied, a volume of email marked as a to-do action item, a volume of actionable email marked as complete, and a time to complete an action.

8. The method of claim 1 , wherein the pre-condition to input an email dataset may be that the priority score of the email exceeds a minimum priority score of about 50 on a scale of about 1 to about 100, 100 being the highest prioritization score to the recipient.

9. The method of claim 1 , further comprising the step of displaying a quality of a communication within the network between at least one entity and at least a second entity, wherein the communication quality is based on a combination of an email volume exchanged on a particular subject and an average prioritization score/prioritization category of the particular subject.

10. The method of claim 1 , further comprising the step of inputting a dataset of dynamically prioritized emails containing desired contextual at least one keyword in one of a body and a subject of an email.

11. The method of claim 1 , further comprising the step of inputting a dataset of dynamically prioritized emails received or sent to a certain set of email addresses or email domains.

12. The methods of claim 1 , further comprising the step of inputting a dataset of dynamically prioritized emails belonging to a mailbox of certain users.

13. The method of claim 1 , wherein one or more of a top trusted entity is removed from the social network map and is automatically replaced by other entities in order of at least one of a trusted relationship score, a prioritization score, a productivity metric, and a collaboration metric.

14. The method of claim 1 , further including the step of plotting the social network map, wherein a Y-axis is the prioritization score, an X-axis is a size of a bubble (minimum to maximum) established based on at least one of a trust relationship score (two-way or one-way), an email productivity metric, and an email collaboration metric.

15. The method of claim 1 , further including the steps of:

plotting the social network map, wherein an atomic unit of respective top trusted entities are established for a given contextual keyword or a set of keywords based on at least one of a relationship trust score, an email productivity metric, and an email collaboration metric; and

establishing a second level of a network, wherein the respective top trusted entities of each of an entity on a first level of the network is displayed.

Assignments (5)
RELEASE OF SECURITY INTEREST Recorded Jul 20, 2012
From: JK INVESTMENTS ONE, LLC
To: MESSAGEMIND, INC.
Reel/Frame 028600/0419 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jul 20, 2012
From: MESSAGEMIND, INC.
To: MESSAGEMIND, LLC
Reel/Frame 028600/0838 →
CHANGE OF NAME Recorded Aug 16, 2010
From: C-MAIL CORP.
To: MESSAGEMIND, INC.
Reel/Frame 024844/0203 →
SECURITY AGREEMENT Recorded Feb 18, 2010
From: MESSAGEMIND, INC.
To: JK INVESTMENTS ONE LLC
Reel/Frame 023952/0764 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jun 23, 2009
From: SOOD, MANISH CHANDER
To: C-MAIL CORP.
Reel/Frame 022861/0185 →
Continuity (2)
Provisional Application 61061484 · Jun 13, 2008
Related Publication 20090313346A1 · Dec 17, 2009