Triggering a 911 voice call from a non-voice message
A voice based emergency call, such as a call to 911, is provided to a public safety answering point (PSAP) triggered from a non-voice based emergency call. When a non-voice based call is sent to a PSAP that does not accept non-voice based calls, upon determining that the PSAP can not handle non-voice based calls, the communication network is utilized to establish a voice based call with the PSAP.
1. A method comprising:
receiving a non-voice based emergency call;
determining a location of a device from which the non-voice based emergency call was provided;
identifying a public safety answering point (PSAP) that serves the location;
determining that the identified PSAP does not support non-voice based calls; and
providing a notification message, the notification message comprising an indication to initiate a voice based call between the device and the identified PSAP.
2. The method of claim 1 , wherein the provided notification message is intended for the identified PSAP.
3. The method of claim 1 , wherein the provided notification message is intended for the device.
4. The method of claim 1 , wherein the provided notification message is intended for an entity in a telephony network.
5. The method of claim 1 , the provided notification message comprising an email.
6. The method of claim 1 , the provided notification message comprising a voice based message.
7. The method of claim 1 , the provided notification message being intended for an individual call taker of the identified PSAP.
8. An apparatus comprising:
an input/output portion configured to:
receive a non-voice based emergency call; and
provide a notification message comprising an indication to initiate a voice based call between a device and an identified public safety answering point (PSAP); and
a processing portion configured to:
determine a location of the device from which the non-voice based emergency call was provided;
identify the PSAP that serves the location; and
determine that the identified PSAP does not support non-voice based calls.
9. The apparatus of claim 8 , wherein the provided notification message is for the identified PSAP.
10. The apparatus of claim 8 , wherein the provided notification message is intended for the device.
11. The apparatus of claim 8 , the provided notification message being intended for an entity in a telephony network.
12. The apparatus of claim 8 , the provided notification message comprising an email.
13. The apparatus of claim 8 , the provided notification message comprising a voice based message.
14. The apparatus of claim 8 , the provided notification message being intended for an individual call taker of the identified PSAP.
15. A method comprising:
receiving a non-voice based emergency call;
determining a location of a device from which the non-voice based emergency call was provided;
identifying a public safety answering point (PSAP) that serves the location;
determining if the identified PSAP supports non-voiced based calls;
when it is determined that the identified PSAP supports non-voiced based calls, providing the non-voice based emergency call to the identified PSAP; and
when it is determined that the identified PSAP does not support non-voice based calls, providing a notification message, the notification message comprising an indication to initiate a voice based call between the device and the identified PSAP.
16. The method of claim 15 , wherein the provided notification message is intended for the identified PSAP.
17. The method of claim 15 , wherein the provided notification message is intended for the device.
18. The method of claim 15 , wherein the provided notification message is intended for an entity in a telephony network.
19. The method of claim 15 , the provided notification message comprising an email.
20. The method of claim 15 , the provided notification message comprising a voice based message.