Discerning human intent based on user-generated metadata
Methods and systems for discerning human intent based on user-generated metadata are provided. Communications from a plurality of social networks are evaluated to determine whether they are associated with contexts indicative of user intent. When a social network communication is determined to be associated with such a context, a tag may be generated associating the social network communication with the indicated human intent. In addition, information regarding the social network communication may be exported to an application responsible for responsive action.
1. A method for discerning human intent based on user-generated metadata, the method comprising:
maintaining information in memory regarding:
language associated with a topic of interest to a user, and
contexts indicative of a human intent of interest to the user, wherein the human intent of interest to the user is associated with a set of one or more action items;
accessing a plurality of sources of digital data, the plurality of sources publishing digital data regarding a plurality of topics and indicative of a plurality of different human intents; and
executing instructions stored in memory, wherein execution of the instructions by a processor:
automatically filters the digital data based on the language maintained in memory as being associated with the topic of interest to the user,
automatically refines the filter results based on identifying one or more of the contexts maintained in memory as being indicative of the human intent of interest to the user in the filtered digital data,
automatically generates a tag associating the filtered and refined digital data with the topic and the identified human intent of interest to the user; and
aggregates the filtered and refined digital data based on the tag, wherein an action item from the set of one or more action items is designated for performance on the aggregated digital data.
2. The method of claim 1 , wherein the automatic filtering comprises searching the digital data for one or more keywords.
3. The method of claim 1 , further comprising generating instructions regarding the designated action item.
4. The method of claim 3 , further comprising exporting the instructions for the designated action item to a recipient responsible for managing the designated action item.
5. The method of claim 4 , wherein determining the responsible recipient includes selecting the designated action item from the one or more action items associated with the human intent.
6. The method of claim 1 , wherein the automatic filtering comprises extracting metadata from the digital data and wherein the automatic refining comprises determining that the extracted metadata is associated with one or more of the contexts maintained in memory as indicative of the human intent of interest to the user.
7. The method of claim 1 , wherein the automatic filtering further includes filtering the digital data to remove spam and duplicate communications.
8. The method of claim 1 , further comprising aggregating metadata regarding digital data that have the same tag.
9. The method of claim 8 , further comprising providing the aggregated metadata to the user upon request.
10. The method of claim 9 , further comprising receiving payment of a fee for providing the aggregated metadata to the requesting user, wherein a basis for calculating the fee is selected from the group consisting of periods of time, amount of digital data aggregated or evaluated.
11. The method of claim 9 , further comprising receiving one or more designations concerning human intents of interest to the user.
12. The method of claim 1 , further comprising defining the contexts indicative of the human intent of interest to the user using a process selected from the group consisting of machine learning, artificial intelligence, natural language processing, Bayesian filters, classifiers, and advanced information processing.
13. The method of claim 1 , wherein the automatic refining comprises evaluating additional digital data associated with a same source of the tagged digital data.
14. The method of claim 13 , wherein the additional digital data were published within a predetermined time period from the tagged digital data.
15. The method of claim 1 , wherein subsequent digital data changes at least one of the contexts identified during the automatic refining, the changed context indicative of a human intent different than the human intent of interest to the user, and further comprising generating an update notification regarding the different human intent.
16. The method of claim 1 , further comprising identifying a social network user account associated with the digital data.
17. The method of claim 16 , further comprising searching information associated with the identified user account for the one or more contexts indicative of the human intent of interest to the user.
18. The method of claim 17 , further comprising:
gathering information associated with the identified user account and related to the one or more contexts indicative of the human intent of interest to the user; and
generating a report including the gathered information.
19. The method of claim 1 , wherein the digital data includes a hyperlink and wherein the automatic refining includes evaluating hyperlinked data.
20. A system for discerning human intent based on user-generated metadata, the system comprising:
a memory for storing information regarding:
language associated with a topic of interest to a user, and
contexts indicative of a human intent of interest to the user, wherein the human intent of interest to the user is associated with a set of one or more action items;
a network interface for accessing a plurality of sources of digital data, the plurality of sources publishing digital data regarding a plurality of topics and indicative of a plurality of different human intents; and
a processor for executing instructions stored in memory, wherein execution of the instructions by the processor:
automatically filters the digital data based on the language maintained in memory as being associated with the topic of interest to the user,
automatically refines the filter results based on identifying one or more of the contexts maintained in memory as being indicative of the human intent of interest to the user in the filtered digital data,
automatically generates a tag associating the filtered and refined digital data with the topic and identified human intent of interest to the user; and
aggregates the filtered and refined digital data based on the tag, wherein an action item from the set of one or more action items is designated to be taken with respect to the aggregated digital data.
21. A non-transitory computer-readable storage medium having embodied hereon a program, the program being executable by a processor to perform a method for discerning human intent based on user-generated metadata, the method comprising:
maintaining information regarding:
language associated with the topic of interest to a user, and
contexts indicative of a human intent of interest to the user, wherein the human intent of interest to the user is associated with a set of one or more action items;
accessing a plurality of sources of digital data, the plurality of sources publishing digital data regarding a plurality of topics and indicative of a plurality of different human intents
automatically filtering the digital data based on the language maintained in memory as being associated with the topic of interest to the user;
automatically refining the filter results based on identifying one or more of the contexts maintained as being indicative of the human intent of interest to the user in the filtered digital data;
automatically generating a tag associating the filtered and refined digital data with the topic and the identified human intent of interest to the user; and
aggregating the filtered and refined digital data based on the tag, wherein an action item from the set of one or more action items is designated to be taken with respect to the aggregated digital data.