Techniques for bypassing call screening in a call messaging system
A system, method, and computer-readable media for bypassing call screening in a call messaging system includes storing a call screening rule for a callee specifying one or more conditions under which the call screening rule applies to an incoming call to the callee and specifying one or more call screening actions to take when an incoming call to the callee is received under the one or more conditions. When an incoming call from the caller's device to the callee's device is received under the one or more conditions of the call screening rule, a determination is made whether a bypass condition exists, and if a bypass condition exists, the incoming call is connected to the callee's device without taking the one or more call screening actions.
1. A method for bypassing call screening in a call messaging system, the method comprising:
storing a call screening rule for a callee;
wherein the call screening rule specifies one or more conditions under which the call screening rule applies to an incoming call to the callee;
wherein the call screening rule specifies one or more call screening actions to take when an incoming call to the callee is received under the one or more conditions of the call screening rule;
receiving an incoming call from a device of a caller to the callee under the one or more conditions of the call screening rule;
determining whether a bypass condition exists; and
in response to determining that the bypass condition exists, connecting the incoming call to a device of the callee without taking the one or more call screening actions;
wherein the method is performed by one or more computing devices.
2. The method of claim 1 , wherein the one or more screening actions include presenting one or more prompts at the caller's device; and wherein the method further comprises connecting the incoming call to the callee's device without presenting the one or more prompts at the caller's device, in response to determining that the bypass condition exists.
3. The method of claim 1 , wherein the one or more actions include sending the incoming call to a voicemail box of the callee; and wherein the method further comprises connecting the incoming call to the callee's device without sending the incoming call to the callee's voicemail box, in response to determining that the bypass condition exists.
4. The method of claim 1 , wherein determining whether a bypass condition exists includes determining a priority of the incoming call and determining whether a bypass condition exists based on the priority.
5. The method of claim 1 , wherein determining whether a bypass condition exists includes determining that a bypass condition does exist based on determining that a previous call from the callee's device to the caller's device was disconnected.
6. The method of claim 1 , wherein determining whether a bypass condition exists includes determining that a bypass condition does exist based on determining that a previous call from the callee's device to the caller's device could not be connected.
7. The method of claim 1 , wherein determining whether a bypass condition exists includes determining that a bypass condition does exist based on a determined identity of the caller's device.
8. The method of claim 1 , wherein determining whether a bypass condition exists includes determining that a bypass condition does exist based on a determined time of the incoming call.
9. The method of claim 1 , wherein the caller device is a device selected from the group consisting of an analog telephone, an Internet Protocol (IP) phone, a computing device executing a softphone application, or a hand-held cellular telephone; and wherein the callee device is a device selected from the group consisting of an analog telephone, an Internet Protocol (IP) phone, a computing device executing a softphone application, or a hand-held cellular telephone.
10. One or more non-transitory computer-readable media storing instructions which, when executed by one or more computing devices, cause performance of a method for bypassing call screening in a call messaging system, the method comprising:
storing a call screening rule for a callee;
wherein the call screening rule specifies one or more conditions under which the call screening rule applies to an incoming call to the callee;
wherein the call screening rule specifies one or more call screening actions to take when an incoming call to the callee is received under the one or more conditions of the call screening rule;
receiving an incoming call from a device of a caller to the callee under the one or more conditions of the call screening rule;
determining whether a bypass condition exists; and
in response to determining that the bypass condition exists, connecting the incoming call to a device of the callee without taking the one or more call screening actions.
11. The one or more non-transitory computer-readable media of claim 10 , wherein the one or more screening actions include presenting one or more prompts at the caller's device; and wherein the method further comprises connecting the incoming call to the callee's device without presenting the one or more prompts at the caller's device, in response to determining that the bypass condition exists.
12. The one or more non-transitory computer-readable media of claim 10 , wherein the one or more actions include sending the incoming call to a voicemail box of the callee; and
wherein the method further comprises connecting the incoming call to the callee's device without sending the incoming call to the callee's voicemail box, in response to determining that the bypass condition exists.
13. The one or more non-transitory computer-readable media of claim 10 , wherein determining whether a bypass condition exists includes determining a priority of the incoming call and determining whether a bypass condition exists based on the priority.
14. The one or more non-transitory computer-readable media of claim 10 , wherein determining whether a bypass condition exists includes determining that a bypass condition does exist based on determining that a previous call from the callee's device to the caller's device was disconnected.
15. The one or more non-transitory computer-readable media of claim 10 , wherein determining whether a bypass condition exists includes determining that a bypass condition does exist based on determining that a previous call from the callee's device to the caller's device could not be connected.
16. The one or more non-transitory computer-readable media of claim 10 , wherein determining whether a bypass condition exists includes determining that a bypass condition does exist based on a determined identity of the caller's device.
17. The one or more non-transitory computer-readable media of claim 10 , wherein determining whether a bypass condition exists includes determining that a bypass condition does exist based on a determined time of the incoming call.
18. The one or more non-transitory computer-readable media of claim 10 , wherein the caller device is a device selected from the group consisting of an analog telephone, an Internet Protocol (IP) phone, a computing device executing a softphone application, or a hand-held cellular telephone; and wherein the callee device is a device selected from the group consisting of an analog telephone, an Internet Protocol (IP) phone, a computing device executing a softphone application, or a hand-held cellular telephone.
19. A call messaging system comprising:
one or more processors;
memory;
a call rule configuration manager stored in the memory and executable by the one or more processors and configured to store a call screening rule for a callee, wherein the call screening rule specifies one or more conditions under which the call screening rule applies to an incoming call to the callee, wherein the call screening rule specifies one or more call screening actions to take when an incoming call to the callee is received under the one or more conditions of the call screening rule;
an incoming call handler stored in the memory and executable by the one or more processors and configured to receive an incoming call from a device of a caller to the callee under the one or more conditions of the call screening rule;
a screening engine stored in the memory and executable by the one or more processors and configured to:
determine whether a bypass condition exists; and
connect the incoming call to a device of the callee without taking the one or more call screening actions, in response to determining that the bypass condition exists.
20. The system of claim 19 , wherein the one or more screening actions include presenting one or more prompts at the caller's device; and wherein the screening engine is configured to connect the incoming call to the callee's device without presenting the one or more prompts at the caller's device, in response to determining that the bypass condition exists.
21. The system of claim 19 , further comprising a voicemail box of the callee; wherein the one or more actions include sending the incoming call to the voicemail box of the callee; and
wherein the screening engine is configured to connect the incoming call to the callee's device without sending the incoming call to the callee's voicemail box, in response to determining that the bypass condition exists.
22. The system of claim 19 , wherein the screening engine is configured to determine a priority of the incoming call and to determine whether a bypass condition exists based on the priority.
23. The system of claim 19 , wherein the screening engine is configured to determine that a bypass condition does exist based on determining that a previous call from the callee's device to the caller's device was disconnected.
24. The system of claim 19 , wherein the screening engine is configured to determine that a bypass condition does exist based on determining that a previous call from the callee's device to the caller's device could not be connected.
25. The system of claim 19 , further comprising a caller identification module stored in the memory and executable by the one or more processors and configured to determine an identity of the caller's device; and wherein the screening engine is configured to determine that a bypass condition does exist based on a determined identity of the caller's device.
26. The system of claim 19 , wherein determining whether a bypass condition exists includes determining that a bypass condition does exist based on a determined time of the incoming call.
27. The system of claim 19 , wherein the caller device is a device selected from the group consisting of an analog telephone, an Internet Protocol (IP) phone, a computing device executing a softphone application, or a hand-held cellular telephone; and wherein the callee device is a device selected from the group consisting of an analog telephone, an Internet Protocol (IP) phone, a computing device executing a softphone application, or a hand-held cellular telephone.