VOIP conferencing
A VoIP-based conferencing system readily handles different protocols, load balance media resources and deals with fail-over situations. The VOIP conferencing system has a gateway coupled to the PSTN (Public Switched Telephone Network). A Voice Server Director (VSD) is coupled to the gateway and performs the control function of the conferencing system. The VSD has a back-to-back user agent. The VSD controls a media server, which mixes the audio (signals), and the media server receives the data portion of a conference call from the gateway. The media server is coupled to a bridge that controls an on-going conference.
1. A method of operating a conferencing system, comprising the steps of:
dividing an incoming call to a conference call between a plurality of callers into a first control data stream and a media data stream;
terminating the first control data stream at a first user agent of a voice services director; and
in the voice services director, originating a second control data stream at a second user agent of the voice services director, wherein the first user agent communicates with a proxy and the second user agent communicates with a first media server;
in the proxy, providing a third control data stream;
terminating the third control data stream at a first user agent of a first bridge application;
originating a fourth control data stream at a second user agent of the first bridge application to communicate with the first media server; and
linking the first bridge application to a second bridge application controlling a second media server.
2. The method of claim 1 , further comprising:
directing the media data stream to one of the first and second media servers.
3. The method of claim 2 , further comprising:
receiving a passcode from the incoming call at the voice service director; and
checking if the passcode is valid with a dialog database server.
4. The method of claim 3 , further comprising:
when the passcode is valid, redirecting the first control data stream to the first user agent of the first bridge application; and
connecting a second user agent of the first bridge application to the first media server.
5. The method of claim 4 , further including the step of:
connecting the second user agent of the first bridge application to a second media server.
6. The method of claim 5 , further comprising:
determining if one of the first and second media servers is in a failure mode; and
when one of the first and second media servers is in the failure mode, rerouting the second control data stream to the other of the first and second media servers.
7. The method of claim 1 , wherein the incoming call is received via one of a PSTN connection or a VoIP connection.
8. A method of operating a conference call between a plurality of callers in a conferencing system, comprising the steps of:
dividing an incoming call to a conference call between a plurality of callers into a control data stream and a media data stream;
using a first user agent element of a voice services director to communicate a unique greeting, based on a customer defining code;
forwarding the control data stream to multiple bridge applications for managing the conference call, each bridge application controlling an associated media server; and
communicating the media data stream to one of the associated media servers.