Controlling delivery of notifications in real-time communications based on communication channel state

Inventors: Amy D. Travis (Arlington, MA); Josef Scherpa (Fort Collins, CO)

Assignee: International Business Machines Corporation

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Quick Facts

Patent No.: US 8,700,711
App. No.: 13/615,868
Granted: Apr 15, 2014
Kind: B2

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Abstract

A critical notification is reliably delivered to at least one participant in a real-time communication session. A candidate delivery channel is selected, and a set of one or more communication state variables associated with the candidate delivery channel are identified. Current values associated with the communication state variables and determined, and a determination is made as to whether the current values associated with the communication state variables indicate that the notification can currently be reliably delivered using the candidate delivery channel. If the notification cannot currently be reliably delivered using the candidate delivery channel, an alternative delivery option is selected that may include using an alternative delivery channel and/or delaying delivery of the notification.

Claims (26)

1. A computer implemented method of indicating to at least one user whether an audio communication channel is being recorded, comprising:

determining, responsive to a current value of at least one communication state variable, whether said audio communication channel can currently be reliably used to indicate to said user whether said audio communication channel is being recorded, said current value of said at least one communication state variable indicating whether an audio output on a client system associated with said user is currently muted; and

selecting, responsive to a determination that said audio communication channel cannot currently be reliably used to indicate to said user whether said audio communication channel is being recorded because said audio output on said client system associated with said user is currently muted, an alternative delivery option for indicating to said user whether said audio communication channel is being recorded, wherein said alternative delivery option comprises a window generated in a display device on said client system associated with said user, and wherein said window visually indicates whether said audio communication channel is being recorded.

2. The method of claim 1 , further comprising:

determining that said audio communication channel is to be recorded; and

wherein said determining whether said audio communication channel can currently be reliably used to indicate to said user whether said audio communication channel is being recorded is responsive to said determining that said audio communication channel is to be recorded.

3. The method of claim 1 , further comprising:

determining that indicating whether said audio communication channel is being recorded is required; and

wherein said determining whether said audio communication channel can currently be reliably used to indicate to said user whether said audio communication channel is being recorded is responsive to said determining that indicating whether said audio communication channel is being recorded is required.

4. A computer implemented method of indicating to at least one user whether an audio communication channel is being recorded, comprising:

determining, responsive to a current value of at least one communication state variable, whether said audio communication channel can currently be reliably used to indicate to said end user whether said audio communication channel is being recorded, said current value of said at least one communication state variable indicating whether said audio communication channel is currently on hold; and

selecting, responsive to a determination that said audio communication channel cannot currently be reliably used to indicate to said user whether said audio communication channel is being recorded because said audio communication channel is currently on hold, an alternative delivery option for indicating to said user whether said audio communication channel is being recorded, wherein said alternative delivery option comprises a window generated in a display device on said client system associated with said user, and wherein said window visually indicates whether said audio communication channel is being recorded.

5. The method of claim 1 , further comprising:

wherein said window visually indicates that recording of said audio communication channel has been paused.

6. The method of claim 1 , further comprising:

wherein said window visually indicates that recording of said audio communication channel has been stopped.

7. The method of claim 1 , wherein said audio communication channel comprises a voice over IP (VoIP) communication session.

8. The method of claim 1 , wherein said window comprises a pop-up window.

9. The method of claim 1 , wherein said window visually indicates that said audio communication channel is being recorded.

10. The method of claim 4 , wherein said audio communication channel comprises a voice over IP (VoIP) communication session.

11. The method of claim 4 , wherein said window comprises a pop-up window.

12. The method of claim 4 , wherein said window visually indicates that said audio communication channel is being recorded.

13. The method of claim 4 , further comprising:

wherein said window visually indicates that recording of said audio communication channel has been paused.

14. The method of claim 4 , further comprising:

wherein said window visually indicates that recording of said audio communication channel has been stopped.

Continuity (2)

Continuation 12620789 · Nov 18, 2009

Related Publication 20130007175A1 · Jan 3, 2013