Sales response training system and methods
Embodiments of the invention describe the implementation and execution of situational response training (SRT). In some embodiments, a sales team can use an SRT to implement real-time, peer-reviewed and/or focused training. For example, a manager can prepare a training situation through a web interface and then verbally record the training through a telephone interface. The training situation can include any number of questions, scenarios, fact patterns, etc. that can require a response by members of the sales team. Once prepared, the manager can send the training situation to his sales team. The sales team can then prepare and respond to the training situation over the phone using an interactive voice response (IVR) system or through another communication channel. For example, the training situation can be sent via email requesting that each member of the sales team respond to the training situation through a telephone interface.
1. A method comprising:
receiving a training situation from a manager that is directed toward members of a specified group, wherein the manager is not a member of the specified group;
providing an interface to each member of the specified group within which each member of the specified group can respond to the training situation;
receiving a plurality of responses to the training situation through the interface from at least a subset of the members of the specified group;
collating the plurality of responses to the training situation, wherein the collating includes consolidating the responses to the training situation received through at least two communication channels selected from the group consisting of a telephone channel, an email channel, a text message channel, a chat channel, an audio channel, a sounding board channel, a video channel, a cyberspace channel, a peer channel, an avatar channel, a story board channel, and an application channel;
providing the collated responses received from the subset of the members of the specified group to all of the members of the specified group;
receiving a plurality of ratings on a plurality of the responses from at least a plurality of the members of the specified group through the interface;
receiving a plurality of comments on a plurality of the responses from at least a plurality of the members of the specified group through the interface; and
providing the plurality of ratings and the plurality of comments to each member of the specified group through the interface.
2. The method according to claim 1 , wherein the interface includes a web interface.
3. The method according to claim 1 , wherein the interface includes an interactive voice response system.
4. The method according to claim 1 , wherein the interface is a smart phone.
5. The method according to claim 1 , wherein the response to the training situation comprises a video.
6. The method according to claim 1 , wherein the response to the training situation comprises an audio recording.
7. The method according to claim 1 , wherein the response to the training situation comprises text.
8. The method according to claim 1 , further comprising collating the ratings received from the members of the group prior to providing the ratings.