Call routing and real-time monitoring
A method and system for providing call routing analytics. A virtual session initiation protocol switch is provided and hosted in an Internet cloud-based environment. The switch streams live call detail records to a computer system having a processor configured to process all of the subscriber's call records to monitor route performance for the subscriber. Real-time route performance data is transmitted to the subscriber for display at a subscriber computer. The subscriber can then alter a routing of at least a portion of the call utilizing the switch in response to the real-time route performance data to increase quality of signaling and business performance.
1. A method for providing call routing analytics, comprising:
providing a virtual session initiation protocol switch that is hosted in an internet cloud-based environment;
providing a processor programmed to extract call detail records for a subscriber for all calls that utilize the switch;
automatically processing all of the subscriber's call records to monitor route performance for a subscriber;
transmitting real-time route performance data to the subscriber for display at a subscriber computer; and
altering a routing of at least a portion of the calls utilizing the switch in response to the real-time route performance data.
2. The method of claim 1 further comprising archiving a complete version of each call detail record on a database.
3. The method of claim 1 wherein the real-time route performance data comprises quality of signaling.
4. The method of claim 1 wherein the real-time route performance data comprises the subscriber's real-time profitability.
5. The method of claim 4 further comprising altering the routing of at least a portion of the calls to increase the subscriber's profitability.
6. The method of claim 1 further comprising altering a call rate table.
7. The method of claim 1 further comprising selecting a predetermined set of analytic outputs; wherein automatically processing all of the subscriber's call records to monitor route performance comprises automatically dividing the call detail records into a plurality of component data sets and processing the component data sets to generate a plurality of analytic outputs corresponding to the predetermined set of analytic outputs indicative of route performance.
8. A system for providing call routing analytics, comprising:
a cloud hosted session initiated protocol switch;
wherein the switch streams call detail records;
a call detail record queue to temporarily hold the call detail records;
a processor programmed to divide the call detail records into analytic constituents, transmit call detail records to a storage media, process the analytic constituents and transmitting real-time route performance data to a subscriber for display at a subscriber computer based on the analytic constituents; and
a subscriber interface configured to receive the analytic constituents.
9. The system of claim 8 wherein the real-time routing performance data comprises subscriber profitability and call traffic in real-time.
10. The system of claim 8 wherein the real-time routing performance data comprises length of calls, origin rates, destination rates, jurisdiction data, answer seizure ratio, origin, destination, and post dial delay.
11. The system of claim 8 wherein the route performance comprises quality of signaling.
12. The system of claim 8 wherein the subscriber interface comprises a secure website to display the real-time rate performance of the subscriber's calls.
13. The system of claim 8 wherein the route performance comprises a business performance parameter of the subscriber.