Method and system to monitor a diverse heterogeneous application environment

1. A method of organizing transactional data in a diverse and heterogeneous application environment, the method including:

receiving the transactional data from a file system, the transactional data being received from instrumenting a plurality of application servers within the diverse and heterogeneous application environment;

reading the transactional data from the instrumented plurality of servers in substantially real-time as the transactional data are produced;

parsing the transactional data into operational data and business-related data, the operational data including errors and warnings generated by the instrumented plurality of servers, the business-related data including calls requesting customer support;

writing the transactional data to a non-relational database for a subsequent query;

receiving a user request to access the transactional data within a first geographic region;

based on a determination of a load within the diverse and heterogeneous application environment, making a determination of a second geographic region to which the user request is to be directed; and

directing the user request to the second geographic region.

2. The method of claim 1 , wherein the transactional data are organized by time, space, and functionality.

3. The method of claim 1 , further comprising:

indexing the data in a non-relational manner;

storing the indexed data; and

preparing a response to the user request based on the indexed data.

4. The method of claim 1 , further comprising:

breaking out portions of the user request; and

sorting the user request by related sets.

5. The method of claim 1 , further comprising making a determination of operational characteristics associated with the transactional data.

6. The method of claim 1 , further comprising making a determination whether the organized transactional data are useful for a context in which the user request is presented.

7. A system to organize transactional data from a diverse and heterogeneous application environment, the system including:

a summary module to receive and aggregate transactional data from a plurality of instrumented servers, the summary module being configured to operate in a pipelined processing environment, the transactional data pertaining to operations performed by the plurality of instrumented servers;

a file system arranged as a non-relational and serverless file system to receive, in substantially real-time, the transactional data from a publishing module located within at least one of the plurality of instrumented servers;

a trace aggregator in electrical communication with the file system to accept a user request relating to the transactional data within a first geographic region, the trace aggregator further to make a determination of a second geographic region to which the user request is to be directed based on a determination of a load within the system; and

one or more daemon indexers each having one or more hardware processors in electrical communication with the file system, the one or more daemon indexers to:

receive the transactional data from the file system;

organize the transactional data by operational characteristics;

parse the transactional data into operational data and business-related data, the operational data including errors and warnings generated by the instrumented plurality of servers, the business-related data including calls requesting customer support; and

store the organized transactional data on the file system.

8. The system of claim 7 , further comprising an application module to provide application services within the diverse and heterogeneous application environment.

9. The system of claim 7 , wherein the file system is a disk array.

10. The system of claim 7 , further comprising a plurality of harvesters to collect the transactional data.

11. The system of claim 7 , wherein the one or more daemon indexers are further configured to index and store the transactional data, on a substantially real-time basis, by a time parameter, a functionality parameter, and a space parameter.

12. The system of claim 11 , wherein the space parameter relates to a geographic location.

13. The system of claim 7 , wherein the file system is in direct electrical communication with the one or more daemon indexers with no intermediary server located therebetween.

14. The system of claim 7 , wherein the user request is a query from the user.

15. The system of claim 14 , wherein the trace aggregator is further to break out and sort the user request by related sets.

16. The system of claim 7 , further comprising a web service module to:

sort the user request by geography, time, and function; and

receive a response to the user request from the file system.

17. A system for organizing transactional data from a diverse and heterogeneous application environment, the system including:

a summary means for receiving and aggregating transactional data from a plurality of instrumented servers, the summary means being configured for operating in a pipelined processing environment, the transactional data pertaining to operations performed by the plurality of instrumented servers;

a repository means for receiving, in substantially real-time, the transactional data, the repository means being arranged for storing and retrieving non-relational data,

an aggregation means for receiving a user request to the transactional data, the aggregation means further for making a determination of a second geographic region to which to direct the user request based on a determination of a load within the system and directing the user request to the second geographic region; and

an indexing means in electrical communication with the repository means, the indexing means for:

receiving the transactional data from the file system;

organizing the transactional data by operational characteristics;

parsing the transactional data into operational data and business-related data, the operational data including errors and warnings generated by the instrumented plurality of servers, the business-related data including calls requesting customer support; and

storing the organized transactional data on the repository means.

18. The system of claim 17 , wherein the repository means is in direct electrical communication with the indexing means with no intermediary server located therebetween.

19. The system of claim 17 , wherein the indexing means is further for indexing and storing the transactional data, on a substantially real-time basis, by a time parameter, a functionality parameter, and a space parameter.

20. A computer-readable storage medium having no transitory signal components that, when executed by one or more processors, cause the one or more processors to perform operations comprising:

receiving the transactional data from a file system, the transactional data being received from instrumenting a plurality of application servers within the diverse and heterogeneous application environment;

reading the transactional data from the instrumented plurality of servers in substantially real-time as the transactional data are produced;

parsing the transactional data into operational data and business-related data, the operational data including errors and warnings generated by the instrumented plurality of servers, the business-related data including calls requesting customer support;

writing the transactional data to a non-relational database for a subsequent query;

receiving a user request to access the transactional data within a first geographic region;

based on a determination of a load within the diverse and heterogeneous application environment, making a determination of a second geographic region to which the user request is to be directed; and

directing the user request to the second geographic region.