Emergency 9-1-1 portal and application
A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.
1. A system, comprising:
a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system, a computer aided event module (CAEM), and an emergency event reporter device, the CAP system configured to:
receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities;
determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by the CAD system or a lower priority emergency event to be handled automatically by the CAEM; and
selectively route the emergency event to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination; wherein the emergency event including a type of event selected from a set of event types associated with the selected event priority, the computer aided prioritization (CAP) system further configured to supplement information included in the emergency event according to a predetermined rule for including additional information based at least in part on the type of event.
2. The system of claim 1 , the computer aided prioritization (CAP) system further configured to present the selected event priority, the type of event, and the additional information to the dispatcher associated with the computer aided dispatch (CAD) system before a communications session is established between a dispatcher of the CAD system and the emergency event reporter device.
3. The system of claim 1 , the predetermined rule for including additional information in the emergency event including at least one of:
(i) a rule making pre-entered emergency information available based on at least one of the selected event priority and the type of event;
(ii) a rule including telematics data in the emergency event for events including a vehicle;
(iii) a rule including health information in the emergency event for events requiring medical attention;
(iv) a rule including additional contact information in the emergency event for events requiring notification of emergency contacts;
(v) a rule including floor-plan information for events requiring access to a building;
(vi) a rule including picture or video information for events for which picture or video information is available; and
(vii) a rule including vehicle information for events that involve vehicles.
4. The system of claim 3 , the computer aided prioritization (CAP) system further configured to store the pre-entered emergency information on at least one of the emergency event reporter devices and a remote database in communication with the computer aided prioritization (CAP) system.
5. The system of claim 1 , the computer aided prioritization (CAP) system further configured to:
present information associated with a plurality of emergency event reports in a graphical user interface, each event being identified at least according to the selected event priority and the type of event; and
indicate in the graphical user interface which events are being handled by a dispatcher associated with the CAP system, and which events are being handled by the computer aided event module (CAEM).
6. The system of claim 1 , the computer aided prioritization (CAP) system further configured to receive at least one of automatic number identification (ANI) and automatic location information (ALI).
7. The system of claim 6 , the computer aided prioritization (CAP) system further configured to supplement information included in the emergency event with additional information identified as associated with the emergency event based on at least one of the automatic number identification (ANI) and the automatic location information (ALI).
8. The system of claim 6 , the computer aided prioritization (CAP) system further configured to present the selected event priority and the type of event to a dispatcher associated with the computer aided dispatch (CAD) system accompanied by at least one of the automatic number identification (ANI) and the automatic location information (ALI).
9. The system of claim 1 , the computer aided prioritization (CAP) system further configured to:
determine whether additional information was included in the emergency event as submitted;
if the additional information was included in the emergency event, route the emergency event without additional supplementation; and
if the additional information was not included in the emergency event, supplement the information in the emergency event.
10. The system of claim 1 , the set of event priorities including at least two of a high priority event indicative of a life-threatening event requiring urgent assistance, a medium priority event indicative of a non-life threatening event requiring urgent assistance, and a low priority event indicative of a non-life threatening event not requiring urgent assistance.
11. The system of claim 1 , the set of event priorities including at least one of a third party priority event indicative of a report of information where a user of the emergency event reporter device is not involved, and an anonymous event priority indicative of a report of information where the user of the emergency event reporter device is not involved and wishes to remain anonymous.
12. The system of claim 1 , the computer aided prioritization (CAP) system further configured to:
receive an indication that the emergency event reporter device has changed location; and
identify an updated location reporter of the emergency event reporter device responsive to the indication that the emergency event reporter device has changed location.
13. The system of claim 1 , the computer aided prioritization (CAP) system further configured to:
determine whether the emergency event reporter device is configured to support textual communication with a dispatcher associated with the emergency dispatch system; and
enable two-way textual communication between the emergency event reporter device and the dispatcher associated with the computer aided dispatch (CAD) system according to the determination.
14. The system of claim 1 , further comprising a third-party event interface in communication with the CAP system, wherein the emergency event is submitted via the third-party interface.
15. A method, comprising:
receiving, by a computer aided prioritization (CAP) system from an emergency event reporter device, an emergency event including a priority selected from a set of event priorities, the CAP system in communication with a computer aided dispatch (CAD) system, a computer aided event module (CAEM), and the emergency event reporter device;
determining, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by the CAD system or a lower priority emergency event to be handled automatically by the CAEM; and
selectively routing the emergency event to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination; wherein the emergency event including a type of event selected from a set of event types associated with the selected event priority, and further comprising supplementing information included in the emergency event by the computer aided prioritization (CAP) system according to a predetermined rule for including additional information based at least in part on the type of event.
16. The method of claim 15 , further comprising presenting, by the computer aided prioritization (CAP) system, the selected event priority, the type of event, and the additional information to the dispatcher associated with the computer aided dispatch (CAD) system before a communications session is established between a dispatcher of the computer aided dispatch (CAD) system and the emergency event reporter device.
17. The method of claim 15 , the predetermined rule for including additional information in the emergency event including at least one of:
(i) a rule making pre-entered emergency information available based on at least one of the selected event priority and the type of event;
(ii) a rule including telematics data in the emergency event for events including a vehicle;
(iii) a rule including health information in the emergency event for events requiring medical attention;
(iv) a rule including additional contact information in the emergency event for events requiring notification of emergency contacts;
(v) a rule including floor-plan information for events requiring access to a building;
(vi) a rule including picture or video information for events for which picture or video information is available; and
(vii) a rule including vehicle information for events that involve vehicles.
18. The method of claim 15 , further comprising:
presenting information associated with a plurality of emergency event reports in a graphical user interface, each event being identified at least according to the selected event priority and the type of event; and
indicating in the graphical user interface which events are being handled by a dispatcher associated with the computer aided prioritization (CAP) system, and which events are being handled by the computer aided event module (CAEM).
19. The method of claim 15 , further comprising storing pre-entered emergency information on at least one of the emergency event reporter devices and a remote database in communication with the computer aided prioritization (CAP) system.
20. The method of claim 15 , further comprising:
receiving at least one of automatic number identification (ANI) and automatic location information (ALI); and
supplementing information included in the emergency event with the additional information identified as associated with the emergency event based on at least one of the ANI and the ALI.
21. The method of claim 15 , the set of event priorities including at least two of a high priority event indicative of a life-threatening event requiring urgent assistance, a medium priority event indicative of a non-life threatening event requiring urgent assistance, and a low priority event indicative of a non-life threatening event not requiring urgent assistance.
22. The method of claim 15 , the set of event priorities including at least one of a third party priority event indicative of a report of information where a user of the emergency event reporter device is not involved, and an anonymous event priority indicative of a report of information where the user of the emergency event reporter device is not involved and wishes to remain anonymous.
23. A non-transitory computer readable medium storing an application software program, the application being executable to provide operations comprising:
receiving, by a computer aided prioritization (CAP) system from an emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority, the CAP system in communication with a computer aided dispatch (CAD) system, a computer aided event module (CAEM), and the emergency event reporter device;
supplementing information included in the emergency event by the CAP system according to a predetermined rule for including additional information based at least in part on the type of event;
determining, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by the CAD system or a lower priority emergency event to be handled automatically by the CAEM; and
selectively routing the emergency event r-ep˜ to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination; wherein the emergency event including a type of event selected from a set of event types associated with the selected event priority, the computer aided prioritization (CAP) system further configured to supplement information included in the emergency event according to a predetermined rule for including additional information based at least in part on the type of event.