IP Library Granted Patent US 9,189,967
Granted Patent B2
US 9,189,967 · App. 13/600,856 · Granted Nov 17, 2015

Enhancing posted content in discussion forums

Inventors: Amit K. Singh (Bangalore, IN); Rose Catherine Kanjirathinkal (Bangalore, IN); Sachindra Joshi (New Delhi, IN); Ankur Gandhe (Bangalore, IN); Karthik Vesweswariah (Bangalore, IN)
Assignee: International Business Machines Corporation
G09B7/02
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Quick Facts
Patent No.
US 9,189,967
App. No.
13/600,856
Granted
Nov 17, 2015
Kind
B2
Abstract

Methods and arrangements for enhancing content in discussion forums. Access to an online discussion is provided. A posting by an author participating in the discussion is accepted, and a recommendation is automatically produced for the author for amending the posting to increase the likelihood of response to the posting by other individuals participating in the discussion.

Claims (48)

1. A method comprising:

providing access to an online discussion, wherein the online discussion includes one or more threads;

accepting, for the one or more threads of the online discussion:

a posting by an author participating in the discussion; and

one or more responses to the posting by other individuals participating in the discussion;

automatically producing for the author a recommendation for amending the posting to increase the likelihood of response to the posting by other individuals participating in the discussion via:

triggering an agent based on fulfillment of at least one predetermined criterion;

the at least one predetermined criterion being based on:

time elapsed since a last login or view time by the author;

a number of replies to the posting; and

at least one of: a number of views of the posting, a number of times that explicit feedback has been provided by at least one other individual, and a degree of similarity with respect to an existing posting; and

thereafter employing the agent to make a determination for performing at least one of: providing explicit feedback from at least one other individual, and classifying the posting to suggest further action to the author.

2. The method according to claim 1 , wherein the posting comprises a question.

3. The method according to claim 1 , wherein the recommendation addresses at least one member selected from the group consisting of: insufficiency of content; duplicative content; and organization of content.

4. The method according to claim 1 , wherein the recommendation comprises at least one member selected from the group consisting of: change in title of the content; change in content description; change in content category; and indication of a question already answered.

5. The method according to claim 1 , wherein said producing comprises soliciting feedback from a designated individual other than the author.

6. The method according to claim 1 , wherein said producing comprises soliciting user feedback.

7. The method according to claim 6 , wherein said soliciting comprises soliciting suggestions for a change in a designated category of the positing.

8. The method according to claim 6 , wherein said soliciting comprises soliciting additional data relating to the posting.

9. The method according to claim 6 , wherein said soliciting comprises requesting linkage to a related existing posting.

10. The method according to claim 1 , wherein said producing comprises prompting administrative action in response to at least one parameter value exceeding a predetermined threshold, the at least one parameter value being selected from the group consisting of: the number of times a category has been changed; the number of times additional data relating to a posting have been added; and the number of times linkage to a related existing posting has been requested.

11. A method comprising:

entering an online discussion, wherein the online discussion includes one or more threads for accepting:

a posting by an author participating in the discussion; and

one or more responses to the posting by other individuals participating in the discussion;

adding a posting to the one or more threads of the discussion;

automatically receiving a recommendation for amending the posting to increase a likelihood of response to the posting, wherein the recommendation addresses at least one member selected from the group consisting of: insufficiency of content, duplicative content, and organization of content; and

amending the posting;

said receiving comprising employing an agent which makes a determination for performing at least one of: providing explicit feedback from at least one other individual, and classifying the posting to suggest further action to the author;

wherein the agent is triggered based on fulfillment of at least one predetermined criterion;

the at least one predetermined criterion being based on:

time elapsed since a last login or view time by the author;

a number of replies to the posting; and

at least one of: a number of views of the posting, a number of times that explicit feedback has been provided by at least one other individual, and a degree of similarity with respect to an existing posting.

12. The method according to claim 1 , wherein said classifying comprises classifying the posting towards at least one of: suggesting a change in category in the posting, suggesting an addition of more data to the posting, and directing to a previously submitted response.

13. The method according to claim 1 , wherein the at least one predetermined criterion is based on at least one of:

whether time elapsed since a last login or view time by the author is greater than a predetermined threshold;

whether a number of replies to the posting is less than a predetermined threshold;

whether a number of views of the posting is greater than a predetermined threshold;

whether a number of times that explicit feedback has been provided by at least one other individual is greater than a predetermined threshold; and

whether a degree of similarity with respect to an existing posting is greater than predetermined threshold.

14. The method according to claim 1 , wherein the at least one predetermined criterion is based on:

whether time elapsed since a last login or view time by the author is greater than a predetermined threshold; and

whether a number of replies to the posting is less than a predetermined threshold; and

at least one of:

whether a number of views of the posting is greater than a predetermined threshold;

whether a number of times that explicit feedback has been provided by at least one other individual is greater than a predetermined threshold; and

whether a degree of similarity with respect to an existing posting is greater than predetermined threshold.

Continuity (2)
Continuation 13538899 · Jun 29, 2012
Related Publication 20140006524A1 · Jan 2, 2014