IP Library Granted Patent US 9,841,282
Granted Patent B2
US 9,841,282 · App. 12/510,167 · Granted Dec 12, 2017

Successive offer communications with an offer recipient

Inventors: James Alan VonDerheide (La Canada, CA); Rajasekaran Dhamodharan (Redwood City, CA)
Assignee: Visa U.S.A. Inc.
G01C21/20G01C21/362G06Q10/02G06Q30/0222G06Q30/0226G06Q30/0238G06Q30/06
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Quick Facts
Patent No.
US 9,841,282
App. No.
12/510,167
Granted
Dec 12, 2017
Kind
B2
Abstract

Successive offer communications are sent to an offer recipient. A first offer communication includes an offer of a merchant and the second offer communication includes an announcement about the offer. The first and second offer communications are each formatted to be rendered by respective communication device, such as a mobile phone of the offer recipient or a Point of Interaction (POI) terminal. The content of the offer communications may be tailored to the offer recipient based on the offer recipient's past transactions within a transaction processing system or a real time geographical location of the offer recipient.

Claims (59)

1. A computer-implemented method, comprising:

providing a computing apparatus including a transaction handler having:

an interactive engine;

an analytics engine; and

a client processing engine;

storing, in computing apparatus, transaction data related to a plurality of transactions processed by the client processing engine of the transaction handler, each of the transactions being processed to make a payment from an issuer to an acquirer via the transaction handler in response to an account identifier of a first customer issued by the issuer and submitted by a merchant to the acquirer, the issuer to make the payment on behalf of the first customer, the acquirer to receive the payment on behalf of the merchant;

receiving, by the client processing engine of the computing apparatus from a point of interaction terminal of a first merchant, a first transmission of an authorization request for a first transaction of payment from the first customer using the account identifier to the first merchant, the first transmission having:

first data identifying the first customer, and

second data identifying the point of interaction terminal communicatively connected to the transaction handler;

retrieving, using the first data, a logical address of a communication device of the first customer;

retrieving, using the second data, first capability data stored in the computing apparatus, wherein the first capability data specifying a capability of the point of interaction terminal in generating a hard copy of offers, the capability specified in the first capability data including:

dimensions of a hard copy output of the point of interaction terminal; and

white space availability on receipts rendered by the point of interaction terminal;

selecting, by the analytics engine of the computing apparatus, an offer compatible with the capability of the point of interaction terminal identified in the first capability data and based in part on a portion of the transaction data, wherein the offer is from a second merchant;

generating, by the computing apparatus, a condition of the offer based on a distance between a location of the first merchant and a location of the second merchant;

in response to the authorization request for the first transaction of payment from the first customer to the first merchant, transmitting, by the computing apparatus, a second transmission to the point of interaction terminal of the first merchant, the second transmission identifying the offer and the condition generated based on the distance, wherein:

the second transmission received at the point of interaction terminal causes the point of interaction terminal to generate a hard copy of a receipt for the first transaction of payment, and

the hard copy of the receipt includes the offer and the condition included in the second transmission;

storing, in the computing apparatus, status tracking data of the offer;

after the second transmission, determining, by the computing apparatus, a real-time physical location of the communication device of the first customer that is disparate from the point of interaction terminal of the first merchant;

determining, by the computing apparatus, an update for the offer from the second merchant, based on:

a current status of the offer,

the real-time physical location of the communication device, and

the location of the second merchant;

forming, by the computing apparatus, a third transmission of an announcement identifying the update for the offer; and

transmitting, by the interactive engine using the logical address, the third transmission to the communication device of the first customer.

2. The method of claim 1 , wherein the point of interaction terminal comprises one of: a virtual POS terminal, an Automated Teller Machine (ATM), a personal digital assistant, a mobile phone, a computer terminal, an intercommunication system device, a display device, and an audio device.

3. The method of claim 2 , wherein the offer is redeemable towards a second transaction different from the first transaction.

4. The method of claim 2 , wherein the first data comprises a globally unique identifier of the first customer.

5. The method of claim 1 , wherein the second communication device of the first customer is a mobile device.

6. The method of claim 5 , further comprising:

retrieving, using the first data, second capability data stored in the computing apparatus, the second capability data identifying a capability of the mobile device in rendering a soft copy of the announcement; and

forming the announcement based on the capability of the mobile device of the first customer.

7. The method of claim 1 , wherein the offer comprises at least one of: coupon, incentive, reward, cash back, and discount.

8. The method of claim 1 , wherein the announcement comprises a reminder to redeem the offer.

9. The method of claim 1 , wherein the announcement comprises a notification of a reward for a transaction that uses the offer.

10. A non-transitory computer storage medium storing instructions, which when executed by one or more processors, cause the one or more processors to perform a method, the method comprising:

storing, in a computing apparatus including a transaction handler having an interactive engine, an analytics engine, and a client processing engine, transaction data related to a plurality of transactions processed by the client processing engine of the transaction handler, each of the transactions being processed to make a payment from an issuer to an acquirer via the transaction handler in response to an account identifier of a first customer issued by the issuer and submitted by a merchant to the acquirer, the issuer to make the payment on behalf of the first customer, the acquirer to receive the payment on behalf of the merchant;

receiving, by the client processing engine of the computing apparatus from a point of interaction terminal of a first merchant, a first transmission of an authorization request for a first transaction of payment from the first customer using the account identifier to the first merchant, the first transmission having:

first data identifying the first customer, and

second data identifying the point of interaction terminal communicatively connected to the transaction handler:

retrieving, using the first data, a logical address of a communication device of the first customer;

retrieving, using the second data, first capability data stored in the computing apparatus, wherein the first capability data specifying a capability of the point of interaction terminal in generating a hard copy of offers, the capability specified in the first capability data including:

dimensions of a hard copy output of the point of interaction terminal; and

white space availability on receipts rendered by the point of interaction terminal;

selecting, by the analytics engine of the computing apparatus, an offer compatible with the capability of the point of interaction terminal identified in the first capability data and based in part on a portion of the transaction data, wherein the offer is from a second merchant;

generating, by the computing apparatus, a condition of the offer based on a distance between a location of the first merchant and a location of the second merchant;

in response to the authorization request for the first transaction of payment from the first customer to the first merchant, transmitting, by the computing apparatus, a second transmission to the point of interaction terminal of the first merchant, the second transmission identifying the offer and the condition generated based on the distance, wherein:

the second transmission received at the point of interaction terminal causes the point of interaction terminal to generate a hard copy of a receipt for the first transaction of payment, and

the hard copy of the receipt includes the offer and the condition included in the second transmission;

storing, in the computing apparatus, status tracking data of the offer;

after the second transmission, determining, by the computing apparatus, a real-time physical location of the communication device disparate of the first customer that is from the point of interaction terminal of the first merchant;

determining, by the computing apparatus, an update for the offer from the second merchant, based on:

a current status of the offer,

the real-time physical location of the communication device, and

the location of the second merchant;

forming, by the computing apparatus, a third transmission of an announcement identifying the update for the offer; and

transmitting, by the interactive engine using the logical address, the third transmission to the communication device of the first customer.

11. The medium of claim 10 , wherein the offer comprises at least one of: a coupon, an incentive, a rebate, a reward, and a discount.

Assignments (1)
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 29, 2010
From: VONDERHEIDE, JAMES ALAN; DHAMODHARAN, RAJASEKARAN
To: VISA U.S.A. INC.
Reel/Frame 023874/0755 →
Continuity (1)
Related Publication 20110022424A1 · Jan 27, 2011