IP Library Granted Patent US 9,892,184
Granted Patent B1
US 9,892,184 · App. 14/457,698 · Granted Feb 13, 2018

System and method for synchronizing incident response profiles across distinct computing platforms

Inventors: Scott VanDeBurg (Gallatin, TN); Rick Isaacson (Gallatin, TN); Chad Lewis (Gallatin, TN); Paul Brienza (Gallatin, TN); James Geurts (Milwaukee, WI); James Lyman (Milwaukee, WI)
Assignee: SERVPRO INDUSTRIES, INC.
G06F17/30581G06F21/6218G06Q50/265
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Quick Facts
Patent No.
US 9,892,184
App. No.
14/457,698
Granted
Feb 13, 2018
Kind
B1
Abstract

A synchronized incident response system is distributed across one or more user devices and a host server. Each device has a stored version of an incident response profile for a defined location, the profile having version numbers corresponding to a set of data values for one or more attributes specific to the defined area. Each device is linked to the server and can transmit data records with changes to profile attributes, wherein the server determines whether the user changes are valid updates with respect to what is already stored in server memory. If so, the server synchronizes the profile attributes to generate a current profile and generates incremented version numbers. Each device can provide an incident response request for the defined area to the server, wherein the server generates an incident response report populated with data corresponding to a latest version number for each of one or more predetermined attributes.

Claims (21)

1. A system comprising:

a plurality of user computing devices each comprising a memory in which is stored a respective version of an incident response profile associated with a defined area, each respective version of the profile having a version number and uniquely comprising

a set of data values for one or more attributes specific to the defined area, the one or more attributes including locations for priority areas comprising one or more of property access, fire escapes, hazardous materials and shutoff valves specific to the defined area, and

a specific incident responder or a hierarchy of incident responders associated with the defined area from among a plurality of incident responders;

a server comprising a memory in which is stored a respective version of the incident response profile associated with the defined area, the server configured to perform operations of:

receiving from one of the plurality of authorized user devices an incident response request associated with the defined area and comprising a type of incident;

receiving from each of the plurality of user devices data records corresponding to the respective version of the incident response profile;

determining whether one or more data values comprise valid updates with respect to attribute values stored in the server memory;

synchronizing any determined valid updates with each other attribute value to generate a current incident response profile in the server memory, and generating one or more incremented version numbers corresponding to the current incident response profile;

determining an optimal incident responder for the incident response request based on geographical proximity to the defined area, further based on a type of incident associated with the incident response request; and

generating a user interface comprising an incident response report on a user computing device associated with the optimal incident responder, the report further comprising

a template populated with data corresponding to a latest incremented version number for each of one or more predetermined attributes associated with the template, and

response information derived from profile-specific attributes in association with the type of incident,

wherein the response information further comprises third party data derived from third party data sources associated with the defined area,

wherein the third party data comprising one or more of priority areas within the defined area, incident contacts associated with the defined area, and priority elements relevant to the type of incident, and

wherein the third party data sources comprise one or more data transmission units configured to dynamically transmit data packages to the server for entry as updated real-time attributes in response to the incident response request.

2. The system of claim 1 , wherein the data transmission units comprise one or more of sensors physically mounted in association with the defined area, global positioning systems and weather service databases.

3. The system of claim 1 , further comprising determining, in accordance with a validation hierarchy associated with the profile, whether a data value is provided:

from one or more primary users, wherein the data value is automatically saved into the server memory, or

from a secondary user, wherein the data value is submitted to one or more of the primary users for validation prior to entry into the server memory.

4. The system of claim 3 , wherein data received from the one or more data transmission units in response to an incident response request are automatically entered into dedicated fields of the incident response report.

Assignments (9)
SECURITY INTEREST Recorded Nov 1, 2019
From: SERVPRO INDUSTRIES, LLC
To: SERVPRO FRANCHISOR, LLC
Reel/Frame 050895/0129 →
SECURITY INTEREST Recorded Oct 3, 2019
From: SERVPRO FRANCHISOR, LLC
To: CITIBANK, N.A.
Reel/Frame 050618/0617 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Oct 2, 2019
From: SERVPRO INDUSTRIES, LLC
To: SERVPRO FRANCHISOR, LLC
Reel/Frame 050605/0922 →
RELEASE OF SECURITY INTEREST Recorded Oct 2, 2019
From: JEFFERIES FINANCE, LLC
To: SERVPRO INDUSTRIES, LLC
Reel/Frame 050601/0925 →
RELEASE OF SECURITY INTEREST Recorded Oct 2, 2019
From: JEFFERIES FINANCE, LLC
To: SERVPRO INDUSTRIES, LLC
Reel/Frame 050601/0971 →
SECURITY INTEREST Recorded Mar 26, 2019
From: SERVPRO INDUSTRIES, LLC, AS GRANTOR
To: JEFFERIES FINANCE LLC, AS COLLATERAL AGENT
Reel/Frame 048700/0962 →
SECURITY INTEREST Recorded Mar 26, 2019
From: SERVPRO INDUSTRIES, LLC, AS GRANTOR
To: JEFFERIES FINANCE LLC, AS COLLATERAL AGENT
Reel/Frame 048701/0048 →
ARTICLES OF CONVERSION Recorded Mar 26, 2019
From: SERVPRO INDUSTRIES, INC.
To: SERVPRO INDUSTRIES, LLC
Reel/Frame 048708/0033 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Sep 8, 2014
From: BRIENZA, PAUL; GEURTS, JAMES; LYMAN, JAMES; ISAACSON, RICK; LEWIS, CHAD; VANDEBURG, SCOTT
To: SERVPRO INDUSTRIES, INC.
Reel/Frame 033690/0195 →
Continuity (1)
Provisional Application 61871728 · Aug 29, 2013