Systems and methods for managing table and seating use in commercial establishments
Computerized systems and methods are provided for allocating and managing table and seating inventory at commercial establishments, such as restaurants. In one implementation, a computer-implemented method receives a first request to allocate table inventory at a commercial establishment. In some aspects, the first request may include a first party size and a first requested time. Based on a received request, the method may determine a mode of allocation associated with the commercial establishment. The method may identifying one or more first units of table inventory capable of accommodating the first party size at the first requested time. In certain aspects, the identification may be based on at least the determined allocation mode.
1. A computer-implemented method, comprising:
receiving a first request to allocate table inventory at a commercial establishment, the first request comprising a first party size and a first requested time;
determining, based on the received request, an allocation mode associated with the commercial establishment;
determining, using at least one processor, whether one or more first units of table inventory are capable of accommodating the first party size at the first requested time, the determination being based on at least the determined allocation mode; and
in response to determining that one or more first units of table inventory are not capable of accommodating the first party size at the first requested time:
identifying, based on the received first request, a geographic location of a customer associated with the received first request;
determining whether the identified geographic location falls within a threshold distance of the commercial establishment; and
modifying waitlist data for the commercial establishment to include information associated with the received first request in response to determining that the identified geographic location falls within a threshold distance of the commercial establishment, the information comprising the party size and the identified geographic location.
2. The method of claim 1 , wherein:
the commercial establishment comprises a restaurant; and
the first units of table inventory comprise tables disposed within the restaurant, the tables being associated with a minimum party size and a maximum party size.
3. The method of claim 2 , further comprising:
receiving a second request to allocate table inventory at a commercial establishment, the second request comprising a second party size and a second requested time;
determining, based on the received request, an allocation mode associated with the commercial establishment;
determining, using at least one processor, whether one or more second units of table inventory are capable of accommodating the second party size at the second requested time, the determination being based on at least the determined allocation mode; and
in response to determining that one or more second units of table inventory are capable of accommodating the second party size at the second requested time:
identifying one or more second units of table inventory that are capable of accommodating the second party size at the second requested time, the identification being based on at least the determined allocation mode;
assigning one of the identified tables to the received request; and
generating one or more electronic instructions to transmit a first notification of the assignment to the commercial establishment, the first notification identifying the assigned table, the second requested time, and the second party size.
4. The method of claim 3 , wherein;
the second request comprises a request for a reservation at the commercial establishment; and
the assigning comprises generating the requested reservation, the requested reservation being associated with the assigned table, the second party size, the second requested time, and information identifying a customer associated with the requested reservation.
5. The method of claim 4 , wherein:
the method further comprises obtaining image data of the customer; and
the first notification includes the obtained image data.
6. The method of claim 4 , wherein:
the receiving comprises receiving the request from the customer; and
the method further comprises generating one or more electronic instructions to transmit a second notification of the generated reservation to a device of the customer, the notification comprising at least one of an email message or a text message.
7. The method of claim 1 , further comprising computing a waitlist time for the received first request, the computed waitlist time being based on at least one of the allocation mode, reservation data, the second party size, the first requested time, estimated turnover times, rate limiting data, server shift information, commercial establishment schedules, an actual occupancy of tables within the commercial establishment, an expected occupancy of tables within the commercial establishment, external events, or weather data.
8. The method of claim 3 , wherein:
the allocation mode corresponds an automated allocation mode; and
the identifying comprises identifying the one or more tables based on at least one of an actual occupancy of tables within the commercial establishment, an expected occupancy of tables within the commercial establishment, the second party size, the second requested time, estimated turnover times, rate limiting data, server shift information, or a commercial establishment schedule.
9. The method of claim 3 , wherein:
the allocation mode corresponds an manual allocation mode; and
the identifying comprises identifying the one or more tables based on at least one of candidate slots assigned to the second requested time, reservation data, rate limiting data, server shift information, or a commercial establishment schedule.
10. An apparatus, comprising:
a storage device; and
at least one processor coupled to the storage device, wherein the storage device stores a program for controlling the at least one processor, and wherein the at least one processor, being operative with the program, is configured to:
receive a first request to allocate table inventory at a commercial establishment, the first request comprising a first party size and a first requested time;
determine, based on the received request, an allocation mode associated with the commercial establishment;
determine, using the at least one processor, whether one or more first units of table inventory are capable of accommodating the first party size at the first requested time, the determination being based on at least the determined allocation mode; and
in response to determining that one or more first units of table inventory are not capable of accommodating the first party size at the first requested time:
identifying, based on the received first request, a geographic location of a customer associated with the received first request;
determining whether the identified geographic location falls within a threshold distance of the commercial establishment; and
modifying waitlist data for the commercial establishment to include information associated with the received first request in response to determining that the identified geographic location falls within a threshold distance of the commercial establishment, the information comprising the party size and the identified geographic location.
11. The apparatus of claim 10 , wherein:
the commercial establishment comprises a restaurant; and
the first units of table inventory comprise tables disposed within the restaurant, the tables being associated with a minimum party size and a maximum party size.
12. The apparatus of claim 10 , wherein:
the received request comprises a request for a reservation at the commercial establishment; and
the at least one processor is further configured to:
receive a second request to allocate table inventory at a commercial establishment, the second request comprising a first party size and a second requested time;
determine, based on the received request, an allocation mode associated with the commercial establishment;
determine, using the at least one processor, whether one or more second units of table inventory are capable of accommodating the second party size at the second requested time, the determination being based on at least the determined allocation mode; and
in response to determining that one or more second units of table inventory are capable of accommodating the second party size at the second requested time:
identifying one or more second units of table inventory that are capable of accommodating the second party size at the second requested time, the identification being based on at least the determined allocation mode;
assigning one of the identified tables to the received request;
generating the requested reservation, the requested reservation being associated with the assigned table, the second party size, the second requested time, and information identifying a customer associated with the requested reservation; and
generating one or more electronic instructions to transmit a first notification of the assignment to the commercial establishment, the first notification identifying the assigned table, the second requested time, and the second party size, and the notification comprising image data of the customer.
13. The apparatus of claim 12 , wherein the at least one processor is further configured to:
receive the second request from the customer; and
generate one or more electronic instructions to transmit a second notification of the generated reservation to a device of the customer, the second notification comprising at least one of an email message or a text message.
14. The apparatus of claim 10 , wherein the at least one processor is further configured to compute a waitlist time for the received first request, the computed waitlist time being based on at least one of the allocation mode, reservation data, the first party size, the first requested time, estimated turnover times, rate limiting data, server shift information, commercial establishment schedules, an actual occupancy of tables within the commercial establishment, an expected occupancy of tables within the commercial establishment, external events, or weather data.
15. The apparatus of claim 12 , wherein:
the allocation mode corresponds an automated allocation mode; and
the at least one processor is further configured to identify the one or more tables based on at least one of an actual occupancy of tables within the commercial establishment, an expected occupancy of tables within the commercial establishment, the second party size, the second requested time, estimated turnover times, rate limiting data, server shift information, or a commercial establishment schedule.
16. The apparatus of claim 12 , wherein:
the allocation mode corresponds an manual allocation mode; and
the at least one processor is further configured to identify the one or more tables based on at least one of candidate slots assigned to the second requested time, reservation data, rate limiting data, server shift information, or a commercial establishment schedule.
17. A tangible, non-transitory computer-readable medium storing instructions that, when executed by at least one processor, cause the at least one processor to perform a method comprising:
receiving a first request to allocate table inventory at a commercial establishment, the first request comprising a first party size and a first requested time;
determining, based on the received request, an allocation mode associated with the commercial establishment; and
determining whether one or more first units of table inventory are capable of accommodating the first party size at the first requested time, the determination being based on at least the determined allocation mode; and
in response to determining that one or more first units of table inventory are not capable of accommodating the first party size at the first requested time:
identifying, based on the received first request, a geographic location of a customer associated with the received first request;
determining whether the identified geographic location falls within a threshold distance of the commercial establishment; and
modifying waitlist data for the commercial establishment to include information associated with the received first request in response to determining that the identified geographic location falls within a threshold distance of the commercial establishment, the information comprising the party size and the identified geographic location.