IP Library › Granted Patent US 10,095,504
Granted Patent B1
US 10,095,504 · App. 15/199,227 · Granted Oct 9, 2018

Automated analysis system and method

Inventors: Muzhar Khokhar (Shrewsbury, MA); Charles S. Langley (Littleton, CO); Brian Tetreault (Upton, MA); Matthew Jean (Shirley, MA)
Assignee: EMC IP Holding Company LLC
G06F8/65G06F8/61
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Quick Facts
Patent No.
US 10,095,504
App. No.
15/199,227
Filed
Jun 30, 2016
Granted
Oct 9, 2018
Kind
B1
Art Unit
2191
USPC
717/168
Abstract

A method, computer program product, and computing system for receiving telemetry data from a remote storage system. The telemetry data is analyzed to identify one or more issues with the remote storage system. One or more solutions are provided to the remote storage system based, at least in part, upon the one or more issues.

Claims (50)

1. A computer-implemented method, executed on a computing system, comprising:

receiving telemetry data from a remote storage system;

analyzing the telemetry data to identify one or more issues with the remote storage system including analyzing one or more hardware components of the remote storage system for possible firmware upgrades and analyzing data associated with physical characteristics of one or more storage targets of the remote storage system;

identifying one or more failing storage targets based upon, at least in part, the analysis of the data associated with the physical characteristics of one or more storage targets of the remote storage system and pre-defined acceptable storage target physical characteristic data;

providing one or more solutions to the remote storage system based, at least in part, upon the one or more issues; and

automatically installing one or more firmware upgrades on the remote storage system in response to the one or more solutions provided to the remote storage system.

2. The computer-implemented method of claim 1 further comprising:

gathering the telemetry data on the remote storage system.

3. The computer-implemented method of claim 1 wherein providing one or more solutions to the remote storage system includes one or more of:

installing one or more software upgrades on the remote storage system;

providing one or more recommendations to an administrator of the remote storage system; and

providing one or more incentives to the administrator of the remote storage system.

4. The computer-implemented method of claim 1 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:

analyzing one or more software components of the remote storage system for possible software upgrades.

5. The computer-implemented method of claim 1 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:

analyzing one or more error codes of the remote storage system.

6. The computer-implemented method of claim 1 wherein the telemetry data includes one or more of usage data and system data.

7. A computer program product residing on a non-transitory computer readable medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:

receiving telemetry data from a remote storage system;

analyzing the telemetry data to identify one or more issues with the remote storage system including analyzing one or more hardware components of the remote storage system for possible firmware upgrades and analyzing data associated with physical characteristics of one or more storage targets of the remote storage system;

identifying one or more failing storage targets based upon, at least in part, the analysis of the data associated with the physical characteristics of one or more storage targets of the remote storage system and pre-defined acceptable storage target physical characteristic data;

providing one or more solutions to the remote storage system based, at least in part, upon the one or more issues; and

automatically installing one or more firmware upgrades on the remote storage system in response to the one or more solutions provided to the remote storage system.

8. The computer program product of claim 7 further comprising instructions for: gathering the telemetry data on the remote storage system.

9. The computer program product of claim 7 wherein providing one or more solutions to the remote storage system includes one or more of:

installing one or more software upgrades on the remote storage system;

providing one or more recommendations to an administrator of the remote storage system; and

providing one or more incentives to the administrator of the remote storage system.

10. The computer program product of claim 7 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:

analyzing one or more software components of the remote storage system for possible software upgrades.

11. The computer program product of claim 7 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:

analyzing one or more error codes of the remote storage system.

12. The computer program product of claim 7 wherein the telemetry data includes one or more of usage data and system data.

13. A computing system including a processor and memory configured to perform operations comprising:

receiving telemetry data from a remote storage system;

analyzing the telemetry data to identify one or more issues with the remote storage system including analyzing one or more hardware components of the remote storage system for possible firmware upgrades and analyzing data associated with physical characteristics of one or more storage targets of the remote storage system;

identifying one or more failing storage targets based upon, at least in part, the analysis of the data associated with the physical characteristics of one or more storage targets of the remote storage system and pre-defined acceptable storage target physical characteristic data;

providing one or more solutions to the remote storage system based, at least in part, upon the one or more issues; and

automatically installing one or more firmware upgrades on the remote storage system in response to the one or more solutions provided to the remote storage system.

14. The computing system of claim 13 further configured to perform operations comprising:

gathering the telemetry data on the remote storage system.

15. The computing system of claim 13 wherein providing one or more solutions to the remote storage system includes one or more of:

installing one or more software upgrades on the remote storage system;

providing one or more recommendations to an administrator of the remote storage system; and

providing one or more incentives to the administrator of the remote storage system.

16. The computing system of claim 13 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:

analyzing one or more software components of the remote storage system for possible software upgrades.

17. The computing system of claim 13 wherein analyzing the telemetry data to identify one or more issues with the remote storage system includes:

analyzing one or more error codes of the remote storage system.

18. The computing system of claim 13 wherein the telemetry data includes one or more of usage data and system data.

Assignments (6)
RELEASE OF SECURITY INTEREST IN PATENTS PREVIOUSLY RECORDED AT REEL/FRAME (053546/0001) Recorded Jun 23, 2022
From: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A., AS NOTES COLLATERAL AGENT
To: DELL MARKETING L.P. (ON BEHALF OF ITSELF AND AS SUCCESSOR-IN-INTEREST TO CREDANT TECHNOLOGIES, INC.); DELL INTERNATIONAL L.L.C.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; DELL MARKETING CORPORATION (SUCCESSOR-IN-INTEREST TO FORCE10 NETWORKS, INC. AND WYSE TECHNOLOGY L.L.C.); EMC IP HOLDING COMPANY LLC
Reel/Frame 071642/0001 →
RELEASE OF SECURITY INTEREST AT REEL 050405 FRAME 0534 Recorded Nov 2, 2021
From: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
To: DELL PRODUCTS L.P.; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; WYSE TECHNOLOGY L.L.C.
Reel/Frame 058001/0001 →
SECURITY AGREEMENT Recorded Apr 22, 2020
From: CREDANT TECHNOLOGIES INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 053546/0001 →
SECURITY AGREEMENT Recorded Sep 17, 2019
From: DELL PRODUCTS L.P.; EMC CORPORATION; EMC IP HOLDING COMPANY LLC; WYSE TECHNOLOGY L.L.C.
To: CREDIT SUISSE AG, CAYMAN ISLANDS BRANCH
Reel/Frame 050405/0534 →
SECURITY AGREEMENT Recorded Mar 21, 2019
From: CREDANT TECHNOLOGIES, INC.; DELL INTERNATIONAL L.L.C.; DELL MARKETING L.P.; DELL PRODUCTS L.P.; DELL USA L.P.; EMC CORPORATION; FORCE10 NETWORKS, INC.; WYSE TECHNOLOGY L.L.C.; EMC IP HOLDING COMPANY LLC
To: THE BANK OF NEW YORK MELLON TRUST COMPANY, N.A.
Reel/Frame 049452/0223 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Jan 25, 2018
From: KHOKHAR, MUZHAR; LANGLEY, CHARLES S.; TETREAULT, BRIAN; JEAN, MATTHEW
To: EMC IP HOLDING COMPANY, LLC
Reel/Frame 044730/0785 →
Cited By (3)
US 12,260,347 US 12,386,691 US 12,399,768