Workload management in multi cloud environment

1. A method comprising:

collecting information relating to one or more services offered by one or more service providers across a multi cloud environment implemented in accordance with a distributed virtual infrastructure;

maintaining a service capability model based on the collected information;

validating service level claim conformance for the one or more services offered by the one or more service providers via a cloud service broker instantiating one or more validator agents at the service providers and triggering the one or more validator agents to perform one or more actions to use at least a portion of the one or more services in a manner which a subscriber would use the one or more services and measure adherence to one or more service level agreements; and

generating one or more recommendations based on the collecting, maintaining and validating steps for presentation to the subscriber to assist in management of one or more workloads across the multi cloud environment;

wherein instantiating the one or more validator agents at the one or more service providers comprises the cloud service broker downloading the one or more validator agents to the service providers;

wherein, prior to triggering the one or more validator agents to perform the one or more actions, the cloud service broker obtains allowance from the one or more service providers to trigger the one or more validator agents to perform the one or more actions;

wherein the one or more actions triggered by the cloud service broker do not interfere with end-user functionalities of the one or more services, enable participation of one or more end-users of the one or more services depending on the end-user functionalities of the one or more services, and are configured to assist in validating a performance level, a data protection level, a security level, an availability level, and a reliability level of the one or more services;

wherein generating the one or more recommendations comprises utilizing one or more pre-defined templates configured to implement remediation of one or more service level issues;

wherein the one or more recommendations comprise one or more remedial responses selectable by the subscriber and generated based on the one or more pre-defined templates; and

wherein the collecting, maintaining, validating and generating steps are performed by at least one processing device.

2. The method of claim 1 , wherein one of the one or more remedial responses comprises migration of a workload from one service to another service.

3. The method of claim 1 , wherein the model maintaining step further comprises updating the service capability model based on at least a portion of the collected information.

4. The method of claim 1 , wherein the one or more recommendations are generated by a decision support system comprising a graphical user interface for subscriber presentation, and an analytics engine for generating the one or more recommendations.

5. The method of claim 1 , wherein the service level claims associated with the services are in the form of the one or more service level agreements.

6. The method of claim 1 , wherein the subscriber is an information technology administrator.

7. The method of claim 1 , wherein the multi cloud environment comprises at least one of a private cloud and a public cloud.

8. The method of claim 1 , wherein the distributed virtual infrastructure is a cloud infrastructure and the services are one or more cloud services.

9. The method of claim 1 , wherein the collecting, maintaining, validating and generating steps form a Workload Management as a Service (WMaaS) service.

10. The method of claim 1 , wherein the one or more recommendations are also generated based on trending associated with the services offered by the service providers.

11. A computer program product comprising a non-transitory processor-readable storage medium having encoded therein executable code of one or more software programs, wherein the one or more software programs when executed by the at least one processing device implement the steps of the method of claim 1 .

12. The method of claim 1 , wherein the one or more actions comprise creating one or more scenarios to measure adherence to the one or more service level agreements.

13. The method of claim 1 , wherein the one or more actions are configured to determine tenant isolation compliance of the one or more services.

14. An apparatus comprising:

at least one memory; and

at least one processor operatively coupled to the at least one memory and configured to: collect information relating to one or more services offered by one or more service providers across a multi cloud environment implemented in accordance with a distributed virtual infrastructure; maintain a service capability model based on the collected information; validate service level claim conformance for the one or more services offered by the one or more service providers via a cloud service broker instantiating one or more validator agents at the service providers and triggering the one or more validator agents to perform one or more actions to use at least a portion of the one or more services in a manner which a subscriber would use the one or more services and measure adherence to one or more service level agreements; and generate one or more recommendations based on the collecting, maintaining and validating steps for presentation to a subscriber to assist in management of one or more workloads across the multi cloud environment;

wherein instantiating the one or more validator agents at the one or more service providers comprises the cloud service broker downloading the one or more validator agents to the service providers;

wherein, prior to triggering the one or more validator agents to perform the one or more actions, the cloud service broker obtains allowance from the one or more service providers to trigger the one or more validator agents to perform the one or more actions;

wherein the one or more actions triggered by the cloud service broker do not interfere with end-user functionalities of the one or more services, enable participation of one or more end-users of the one or more services depending on the end-user functionalities of the one or more services, and are configured to assist in validating a performance level, a data protection level, a security level, an availability level, and a reliability level of the one or more services;

wherein generating the one or more recommendations comprises utilizing one or more pre-defined templates configured to implement remediation of one or more service level issues; and

wherein the one or more recommendations comprise one or more remedial responses selectable by the subscriber and generated based on the one or more pre-defined templates.

15. The apparatus of claim 14 , wherein model maintaining further comprises updating the service capability model based on at least a portion of the collected information.

16. The apparatus of claim 14 , wherein the one or more recommendations are generated by a decision support system formed by the memory and the processor.

17. A system, comprising:

a service capability model, the service capability model being maintained from information collected relating to one or more services offered by one or more service providers across a multi cloud environment implemented in accordance with a distributed virtual infrastructure;

a cloud service broker, the cloud service broker validating service level claim conformance for the one or more services offered by the one or more service providers by instantiating one or more validator agents at the one or more service providers and triggering the one or more validator agents to perform one or more actions to use at least a portion of the one or more services in a manner which a subscriber would use the one or more services and measure adherence to one or more service level agreements; and

a decision support system, the decision support system generating one or more recommendations, in cooperation with the service capability model and the cloud service broker, for presentation to a subscriber to assist in management of one or more workloads across the multi cloud environment;

wherein instantiating the one or more validator agents at the one or more service providers comprises the cloud service broker downloading the one or more validator agents to the service providers;

wherein, prior to triggering the one or more validator agents to perform the one or more actions, the cloud service broker obtains allowance from the one or more service providers to trigger the one or more validator agents to perform the one or more actions; and

wherein the one or more actions triggered by the cloud service broker do not interfere with end-user functionalities of the one or more services, enable participation of one or more end-users of the one or more services depending on the end-user functionalities of the one or more services, and are configured to assist in validating a performance level, a data protection level, a security level, an availability level, and a reliability level of the one or more services;

wherein generating the one or more recommendations comprises the decision support system utilizing one or more pre-defined templates configured to implement remediation of one or more service level issues; and

wherein the one or more recommendations comprise one or more remedial responses selectable by the subscriber and generated based on the one or more pre-defined templates.