Information providing method, information providing system, and information providing device

1. An information providing method comprising:

acquiring, by an information provider, speech information indicating what a user tells an operator through a call;

generating, by the information provider, voice recognition data indicating a voice recognition result of the speech information by performing a voice recognition process on the acquired speech information;

extracting, by the information provider, first information on a desire of the user from the generated voice recognition data;

acquiring, by the information provider, second information associated with the first extracted information; and

presenting the acquired second information to a terminal device that is used by the operator.

2. The information providing method according to claim 1 , wherein:

the first information is information on a facility; and

the second information is parking lot information on a parking lot located around the facility.

3. The information providing method according to claim 2 , further comprising selecting, by the information provider, parking lot information on a parking lot available to the user among the parking lot information acquired as the second information,

wherein the information presented to the terminal device is the selected parking lot information on the parking lot available to the user.

4. The information providing method according to claim 3 , further comprising:

acquiring, by the information provider, current place information indicating a current place of a vehicle of the user; and

predicting, by the information provider, an arrival time at which the vehicle of the user arrives at the parking lot based on a route from the current place of the vehicle of the user to the parking lot, the route being obtained based on a position information of the parking lot of which the parking lot information is acquired as the second information and the acquired current place information, wherein

the parking lot information includes a plurality of pieces of item information,

first item information among the pieces of item information is hours of operation information indicating hours of operation of the parking lot,

the selected parking lot information on the parking lot available to the user is parking lot information on a parking lot that is open for business at the time of arrival of the vehicle of the user, the parking lot information being selected based on the predicted arrival time, and hours of operation information included as the first item information among the parking lot information acquired as the second information, and

the information to be presented to the terminal device is the selected parking lot information on the parking lot that is open for business at the time of arrival of the vehicle of the user.

5. The information providing method according to claim 3 , wherein:

the parking lot information includes a plurality of pieces of item information;

second item information among the pieces of item information is vacancy situation information indicating a vacancy situation of the parking lot;

the selected parking lot information on the parking lot available to the user is parking lot information on a parking lot in which there is currently vacancy, the parking lot information being selected based on vacancy situation information included as the second item information in the parking lot information acquired as the second information; and

the information to be presented to the terminal device is the selected parking lot information on the parking lot in which there is currently vacancy.

6. The information providing method according to claim 3 , further comprising

acquiring, by the information provider, vehicle information on a vehicle of the user, wherein:

the parking lot information includes a plurality of pieces of item information;

third item information among the pieces of item information is restriction information on restriction of the vehicle in the parking lot;

the selected parking lot information on the parking lot available to the user is parking lot information on a parking lot including the restriction information in which the vehicle of the user is parked, the parking lot information being selected based on the restriction information included as the third item information in the parking lot information acquired as the second information and the acquired vehicle information; and

information to be presented to the terminal device is the selected parking lot information on the parking lot at which the vehicle of the user is parked.

7. The information providing method according to claim 2 , further comprising

determining, by the information provider, a priority based on a predetermined priority determination condition with respect to the parking lot information acquired as the second information,

wherein presenting to the terminal device is presenting the acquired parking lot information to the terminal device in a priority order determined based on the predetermined priority determination condition.

8. The information providing method according to claim 7 , wherein the predetermined priority determination condition includes a condition in which parking lot information on a parking lot with a short distance from the facility is prioritized with respect to the acquired parking lot information.

9. The information providing method according to claim 7 , wherein the predetermined priority determination condition includes a condition in which parking lot information on a parking lot with a low parking fee is prioritized with respect to the acquired parking lot information.

10. The information providing method according to claim 7 , wherein the predetermined priority determination condition includes a condition in which parking lot information on a parking lot in which a user parks a vehicle using a desired parking scheme is prioritized with respect to the acquired parking lot information.

11. The information providing method according to claim 7 , wherein the predetermined priority determination condition includes a condition in which parking lot information on a parking lot affiliated with the facility is prioritized with respect to the acquired parking lot information.

12. An information providing system comprising

a vehicle-mounted device that is used by a user,

a terminal device that is used by an operator, and

an information provider configured to:

acquire speech information from the terminal device, the speech information indicating what the user tells to the operator through a call from the vehicle-mounted device;

generate voice recognition data indicating a voice recognition result of the speech information by performing a voice recognition process on the acquired speech information;

extract first information on a desire of the user from the generated voice recognition data;

acquire second information associated with the first extracted information; and

present the acquired second information to the terminal device.

13. An information providing device comprising

a processing circuit configured to:

acquire speech information indicating what a user tells an operator through a call;

generate voice recognition data indicating a voice recognition result of the speech information by performing a voice recognition process on the acquired speech information;

extract first information on a desire of the user from the generated voice recognition data;

acquire second information associated with the first extracted information; and

present the acquired second information to a terminal device that is used by the operator.