IP Library Granted Patent US 10,587,750
Granted Patent B2
US 10,587,750 · App. 15/946,084 · Granted Mar 10, 2020

Enhanced caller-ID information selection and delivery

Inventors: Christopher Van Rensburg (Foster City, CA); Patrice Khawam (San Francisco, CA)
Assignee: RingCentral, Inc.
H04M3/42059H04M3/42042H04M3/42068H04M3/42348H04W4/16H04M2242/15
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Quick Facts
Patent No.
US 10,587,750
App. No.
15/946,084
Granted
Mar 10, 2020
Kind
B2
Abstract

Technologies relating to enhanced Caller ID information selection for a caller associated with a call and delivery of the selected enhanced Caller ID information to a callee associated with the call include one or more processors selecting, according to selection criteria, one or more enhanced Caller ID information items from a collection of available enhanced Caller information items pertaining to the caller that are stored across one or more databases of enhanced Caller ID information.

Claims (35)

1. A system for providing enhanced caller ID information, the system comprising:

a memory device that stores a set of instructions; and

at least one processor configured to:

receive call information about a call;

determine an identity of a callee associated with the call;

identify, based on the identity of the callee, a plurality of items associated with enhanced caller ID information that have a relevance ranking;

select at least one of the plurality of identified enhanced Caller ID information items; and

deliver the at least one selected enhanced Caller ID information item to an electronic communications device associated with a user associated with the system for use by the electronic communications device associated with the a user associated with the system in connection with the call.

2. The system of claim 1 , wherein the at least one processor is further configured to associate users with the system using a unique contact identifier.

3. The system of claim 1 , wherein the at least one processor is further configured to deliver the at least one selected enhanced Caller ID information item to an electronic communications device associated with the callee.

4. The system of claim 1 , wherein the at least one processor is further configured to determine an identity of a caller originating the call, and to select at least one enhanced Caller ID information item pertaining to the caller.

5. The system of claim 1 , wherein the at least one processor is further configured to determine an identity of a caller originating the call, and to select at least one enhanced Caller ID information item pertaining to both the callee and the caller.

6. The system of claim 5 , wherein the selected at least one enhanced Caller ID information item includes at least one call record of a previous call including the caller and the callee.

7. The system of claim 5 , wherein enhanced Caller ID information items reflecting recent call records have a relevance ranking higher than other enhanced Caller ID information items.

8. The system of claim 5 , wherein each enhanced Caller ID information item pertaining to both the caller and the callee have a relevance ranking higher than any enhanced Caller ID information items associated with only one of the caller and callee.

9. The system of claim 5 , wherein the at least one processor is further configured to select the at least one enhanced Caller ID information item of the plurality of enhanced Caller ID information items based on a known relationship between the caller and the callee.

10. The system of claim 5 , wherein the selected enhanced Caller ID information item includes information about the caller's physical condition when a determination is made that the callee is a physician associated with the caller.

11. The system of claim 5 , wherein the at least one processor is further configured to select the at least one enhanced Caller ID information item of the plurality of enhanced Caller ID information items based on a prior correspondence between the caller and the callee.

12. The system of claim 5 , wherein the enhanced Caller ID information includes at least one of: publicly available information about the caller, information about the caller contributed by the callee, private information about the caller that the caller has given permission to be shared with the callee, information about a current geo-location of the caller, information about the caller's social networking activity, information about the caller's employer or affiliation, information about events scheduled on a calendar associated with the caller, and the caller's previous call history.

13. The system of claim 1 , wherein the at least one processor is further configured to select the at least one enhanced Caller ID information item of the plurality of enhanced Caller ID information items based on a comparison between the relevance ranking and a predetermined ranking threshold.

14. The system of claim 1 , wherein the at least one processor is further configured to select the at least one enhanced Caller ID information item of the plurality of enhanced Caller ID information items based on a current geo-location of the callee.

15. The system of claim 1 , wherein the at least one processor is further configured to select the at least one enhanced Caller ID information item of the plurality of enhanced Caller ID information items based on environmental information detected at the electronic communications device associated with the callee.

16. The system of claim 1 , wherein the at least one processor is further configured to select the at least one enhanced Caller ID information item of the plurality of enhanced Caller ID information items based on a determination of a subject of the call.

17. A method for providing enhanced caller ID information, the method comprising:

receiving an incoming call information about a call between a first participant and a second participant;

receiving call information about a call;

determining an identity of a callee associated with the call;

identifying, based on the identity of the callee, a plurality of items associated with enhanced caller ID information that have a relevance ranking;

selecting, based on the relevance ranking, at least one of the plurality of items;

delivering the at least one selected item to an electronic communications device associated with a user associated with the system.

18. The method of claim 17 further comprising:

determining an identity of a caller originating the call, and selecting at least one item pertaining to both the callee and the caller.

19. The method of claim 18 , wherein the enhanced Caller ID information includes at least one of: publicly available information about the caller, information about the caller contributed by the callee, private information about the caller that the caller has given permission to be shared with the callee, information about a current geo-location of the caller, information about the caller's social networking activity, information about the caller's employer or affiliation, information about events scheduled on a calendar associated with the caller, and the caller's previous call history.

20. The method of claim 17 further comprising:

selecting the at least one of the plurality of items based on a comparison between the relevance ranking and a predetermined ranking threshold.

Assignments (2)
SECURITY INTEREST Recorded Feb 14, 2023
From: RINGCENTRAL, INC.
To: BANK OF AMERICA, N.A., AS COLLATERAL AGENT
Reel/Frame 062973/0194 →
ASSIGNMENT OF ASSIGNOR'S INTEREST Recorded Mar 5, 2020
From: VAN RENSBURG, CHRIS; KHAWAM, PATRICE
To: RINGCENTRAL, INC.
Reel/Frame 052030/0904 →
Continuity (4)
Continuation 15267989 · Sep 16, 2016
Continuation 14924083 · Oct 27, 2015
Continuation 14448469 · Jul 31, 2014
Related Publication 20180234541A1 · Aug 16, 2018
Cited By (1)
US 12,294,672