Electronic signatures via voice for virtual assistants' interactions
View Patent ↗The present invention provides a method and a system utilizing an AI entity for confirming an agreement has been entered between a first entity and a second entity during a verbal communication, capturing the portions of the communication that constitute the elements of an agreement and storing the portions for later verification of the agreement.
1. A method utilizing an AI entity for confirming an agreement has been entered between a first entity and a second entity during a verbal communication comprising: training the AI entity to accurately recognize from an electronic representation of a conversation between two parties that an offer has been made by a first party, an acceptance has been made by a second party, and an exchange of consideration has occurred between the two parties to define a trained AI entity; identifying with the trained AI entity portions of the communication that constitute an offer of terms to an agreement from the first entity and acceptance of the terms of the agreement by the second entity and an exchange of consideration; capturing with the trained AI entity an electronic representation of the portions that constitute the offer, the acceptance, and the exchange of consideration, and further capturing with the trained AI entity metadata to identify the conversation, and storing the portions and metadata for later verification of the agreement.
2. The method of claim 1 wherein the first entity is a human.
3. The method of claim 2 wherein the second entity is a human or an electronic communicator.
4. The method of claim 3 wherein the electronic communicator is an interactive voice response system.
5. The method of claim 4 wherein the interactive voice response system is implemented by a server and a memory.
6. The method of claim 5 wherein the interactive voice response system is in electronic communication with the AI.
7. The method of claim 6 wherein the interactive voice response system receives words spoken by the first entity.
8. The method of claim 6 wherein the interactive voice response system receives words written by the first entity.
9. The method of claim 6 wherein the interactive voice response system receives DTMF tones entered by the first entity.
10. The method of claim 6 wherein the interactive voice response system generates oral responses to the first entity.
11. The method of claim 10 wherein the interactive voice response system generates oral responses by playing prerecorded messages or synthesizing voice responses.
12. The method of claim 6 wherein the interactive voice response system generates written responses by selecting responses from a plurality of written responses.
13. The method of claim 1 wherein the metadata includes one or more of the following: date, time, user identifier, and interaction device identifier.
14. The method of claim 13 wherein the interaction device identifier indicates whether the caller is using a land line, a cell phone, a computer, or a voice over the Internet device.
15. The method of claim 1 further comprising a call center in communication with the second entity.
16. The method of claim 15 wherein the call center receives calls from the first entity and forwards it to the second entity.
17. The method of claim 1 wherein the step of training the AI entity to accurately recognize from an electronic representation of a conversation between two parties that an offer has been made by a first party includes the step of training the AI entity to recognize words.
18. The method of claim 1 wherein the second entity is a virtual entity.
19. The method of claim 18 wherein the virtual entity is Siri, Alexa, or Cortana.