Transferring computer aided dispatch incident data between public safety answering point stations
Systems, methods, and non-transitory computer-readable mediums for transferring computer aided dispatch (CAD) incident data between public safety answering point (PSAP) station computing devices as a result of a detected successful call transfer at an emergency call handling (ECH) server. In one example, a first PSAP station computing device is configured to receive a call from the ECH server, CAD incident data associated with the call, and a request to transfer the call. The first PSAP station computing device is also configured to send a request to the ECH server to transfer the call. The first PSAP station computing device is also configured to receive an acknowledgement from the ECH server of a successful call transfer. The first PSAP station computing device is also configured to send a request to a message queue to provide the CAD incident data to the PSAP station computing device that received the transferred call.
1. A system for transferring computer aided dispatch (CAD) incident data between public safety answering point (PSAP) station computing devices as a result of a detected successful call transfer at a cloud-based emergency call handling (ECH) server, the system comprising:
a CAD server located at a PSAP; and
a plurality of PSAP station computing devices located at the PSAP and including at least a first PSAP station computing device and a second PSAP station computing device, the first PSAP station computing device configured to
send, to the cloud-based ECH server, a first identifier identifying a first PSAP position of the first PSAP station computing device at the PSAP,
receive an emergency call from the cloud-based ECH server,
receive user-entered CAD incident data associated with the emergency call from a first user at the first PSAP station computing device,
receive a user-entered request to transfer the emergency call to the second PSAP station computing device,
send, to the cloud-based ECH server, a first request to transfer the emergency call to the second PSAP station computing device, wherein the first request including a second identifier identifying a second PSAP position of the second PSAP station computing device at the PSAP,
receive, from the cloud-based ECH server, an acknowledgement of a successful transfer of the emergency call to the second PSAP station computing device, and
send, to a message queue at the CAD server, a second request to provide the user-entered CAD incident data to the second PSAP station computing device, wherein the second request including the second identifier.
2. The system of claim 1 , wherein the CAD server is configured to send, from the message queue, the second request to the plurality of PSAP station computing devices.
3. The system of claim 2 , wherein the second PSAP station computing device is configured to
compare the second identifier to a corresponding identifier stored at the second PSAP station computing device, and
responsive to the second identifier matching the corresponding identifier,
access the user-entered CAD incident data, and
provide the user-entered CAD incident data to a second user at the second PSAP station computing device.
4. The system of claim 3 , wherein the first PSAP station computing device is further configured to store the user-entered CAD incident data in a CAD incident database at the CAD server prior to sending the second request to the message queue,
wherein the second request further includes a CAD incident identifier via which the user-entered CAD incident data can be retrieved from the CAD incident database, and
wherein the second PSAP station computing device is further configured to access the user-entered CAD incident data by using the CAD incident identifier to retrieve the user-entered CAD incident data from the CAD incident database.
5. The system of claim 3 , wherein the second request includes the user-entered CAD incident data, and wherein the second PSAP station computing device is further configured to access the user-entered CAD incident data by retrieving the user-entered CAD incident data from the second request.
6. The system of claim 3 , wherein the second PSAP station computing device includes a display, and wherein the second PSAP station computing device is further configured to provide the user-entered CAD incident data to the second user by displaying the user-entered CAD incident data with the display.
7. The system of claim 3 , wherein the second PSAP station computing device is further configured to
send a confirmation to the first PSAP station computing device that the user-entered CAD incident data was provided to the second user.
8. The system of claim 1 , wherein the second PSAP station computing device is further configured to
prior to receiving the second request from the message queue, send a subscription request to the CAD server to receive notifications of messages added to the message queue.
9. A method for transferring computer aided dispatch (CAD) incident data between public safety answering point (PSAP) station computing devices as a result of a detected successful call transfer at a cloud-based emergency call handling (ECH) server, the method comprising:
sending, to the cloud-based ECH server from a first PSAP station computing device located at a PSAP, a first identifier identifying a first PSAP position of the first PSAP station computing device at the PSAP;
receiving an emergency call at the first PSAP station computing device from the cloud-based ECH server;
receiving user-entered CAD incident data associated with the emergency call at the first PSAP station computing device from a first user;
receiving, at the first PSAP station computing device, a user-entered request to transfer the emergency call to a second PSAP station computing device located at the PSAP;
sending, to the cloud-based ECH server from the first PSAP station computing device, a first request to transfer the emergency call to the second PSAP station computing device, wherein the first request including a second identifier identifying a second PSAP position of the second PSAP station computing device at the PSAP;
receiving, at the first PSAP station computing device from the cloud-based ECH server, an acknowledgement of a successful transfer of the emergency call to the second PSAP station computing device; and
sending, to a message queue at a CAD server located at the PSAP from the first PSAP station computing device, a second request to provide the user-entered CAD incident data to the second PSAP station computing device, wherein the second request including the second identifier.
10. The method of claim 9 , further comprising
sending, by the CAD server from the message queue, the second request to a plurality of PSAP station computing devices located at the PSAP including the second PSAP station computing device.
11. The method of claim 10 , further comprising
comparing, by the second PSAP station computing device, the second identifier to a corresponding identifier stored at the second PSAP station computing device; and
responsive to the second identifier matching the corresponding identifier,
accessing, by the second PSAP station computing device, the user-entered CAD incident data, and
providing, by the second PSAP station computing device, the user-entered CAD incident data to a second user.
12. The method of claim 11 , further comprising prior to sending the second request to the message queue, storing, by the first PSAP station computing device, the user-entered CAD incident data in a CAD incident database at the CAD server,
wherein the second request further includes a CAD incident identifier via which the user-entered CAD incident data can be retrieved from the CAD incident database, and
wherein the second PSAP station computing device accessing the user-entered CAD incident data comprises the second PSAP station computing device using the CAD incident identifier to retrieve the user-entered CAD incident data from the CAD incident database.
13. The method of claim 11 , wherein the second request includes the user-entered CAD incident data, and wherein the second PSAP station computing device accessing the user-entered CAD incident data comprises the second PSAP station computing device retrieving the user-entered CAD incident data from the second request.
14. The method of claim 11 , wherein the second PSAP station computing device providing the user-entered CAD incident data to the second user comprises the second PSAP station computing device displaying the user-entered CAD incident data on a display of the second PSAP station computing device.
15. The method of claim 11 , further comprising
sending, to the first PSAP station computing device from the second PSAP station computing device, a confirmation that the user-entered CAD incident data was provided to the second user.
16. The method of claim 9 , further comprising
prior to receiving the second request at the second PSAP station computing device, sending, to the CAD server from the second PSAP station computing device, a subscription request to receive notifications of messages added to the message queue.
17. A non-transitory computer-readable medium for use in connection with transferring computer aided dispatch (CAD) incident data between public safety answering point (PSAP) station computing devices as a result of a detected successful call transfer at a cloud-based emergency call handling (ECH) server, the non-transitory computer-readable medium comprising instructions that when executed by a first PSAP station computing device located at a PSAP cause the first PSAP station computing device to send, to the cloud-based ECH server, a first identifier identifying a first PSAP position of the first PSAP station computing device at the PSAP;
receive an emergency call from the cloud-based ECH server;
receive user-entered CAD incident data associated with the emergency call;
receive a user-entered request to transfer the emergency call to a second PSAP station computing device located at the PSAP;
send, to the cloud-based ECH server, a first request to transfer the emergency call to the second PSAP station computing device, wherein the first request including a second identifier identifying a second PSAP position of the second PSAP station computing device at the PSAP;
receive, from the cloud-based ECH server, an acknowledgement of a successful transfer of the emergency call to the second PSAP station computing device; and
send, to a message queue at a CAD server located at the PSAP, a second request to provide the user-entered CAD incident data to the second PSAP station computing device, wherein the second request including the second identifier.
18. The non-transitory computer-readable medium of claim 17 , wherein the instructions further cause the first PSAP station computing device to store the user-entered CAD incident data in a CAD incident database at the CAD server prior to sending the second request to the message queue, and
wherein the second request further includes a CAD incident identifier via which the user-entered CAD incident data can be retrieved from the CAD incident database.
19. The non-transitory computer-readable medium of claim 17 , wherein the second request further includes the user-entered CAD incident data.